DES/Current/DESPEGuide/Planning - Revision history

WikiSysop at 16:00, July 27, 2022

2022-07-27T16:00:40Z

WikiSysop at 15:15, July 27, 2022

2022-07-27T15:15:40Z

WikiSysop at 07:45, April 1, 2022

2022-04-01T07:45:30Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:49Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Marudhu.pandian@genesys.com: Published

2021-07-14T07:31:02Z

Published

Marudhu.pandian@genesys.com: Published

2021-06-30T11:11:08Z

Published

New page

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying Designer.
|LimitationsStatus=No
|LimitationsText=Designer currently supports multi-tenancy provided by the tenant Configuration Server. That is, each tenant should have a dedicated Configuration Server, and Designer can be shared across the multiple tenants.

Before you begin:

#Install Kubernetes. Refer to the [https://kubernetes.io/docs/home/ Kubernetes documentation site] for installation instructions. You can also refer to the [https://docs.genesys.com/Documentation/System/8.5.x/DDG/Welcome Genesys Docker Deployment Guide] for information on Kubernetes and High Availability.
#Install Helm according to the instructions outlined in the [https://helm.sh/docs/using_helm/ Helm documentation site].

After you complete the above mandatory procedures, return to this document to complete deployment of Designer and DAS as a service in a K8s cluster.
|HelmStatus=No
|HelmText=You will have to download the following Designer related Docker containers and Helm charts from the JFrog repository:

*Docker containers
**designer/designer:9.0.118.05.5
**designer/das: 9.0.111.09.14
*Helm charts
**designer-9.0.118.tgz
**designer-das-9.0.111.tgz

For more information on JFrog, refer to the {{SuiteLevelLink|helmchart}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
|ThirdPartyStatus=No
|ThirdPartyText====Mandatory prerequisites===

*Kubernetes 1.12+
*Helm 3.0
*Docker
**To store Designer and DAS docker images to the local docker registry.
*Ingress Controller
**If Designer and DAS are accessed from outside of a K8s cluster, it is recommended to deploy/configure an ingress controller (for example, NGINX), if not already available. Also, the Blue-Green deployment strategy works based on the ingress rules.
**The Designer UI requires ''Session Stickiness''. Configure session stickiness in the ''annotations'' parameter in the '''values.yaml''' file during Designer installation.

===Optional prerequisites===

*Elasticsearch 7.8.0
**Elasticsearch is used for Designer Analytics and audit trail.
*Redis 3.2.x
**Redis is used for resource index caching and multi-user collaboration locks on Designer resources.
|StorageStatus=No
|StorageText=The following storage requirements are mandatory prerequisites:

*Persistent Volumes (PVs)
**Create persistent volumes for workspace storage (5 GB minimum) and logs (5 GB minimum)
**Set the access mode for these volumes to ''ReadWriteMany''.
**The Designer manifest package includes a sample YAML file to create Persistent Volumes required for Designer and DAS.
**Persistent volumes must be shared across multiple K8s nodes. Genesys recommends using NFS to create Persistent Volumes.
*Shared file System - NFS
**For production, deploy the NFS server as highly available (HA) to avoid single points of failure. It is also recommended that the NFS storage be deployed as a Disaster Recovery (DR) topology to achieve continuous availability if one region fails.
**By Default, Designer and DAS containers run as a Genesys user (<code>uid:gid 500:500</code>). For this reason, the shared volume must have permissions that will allow write access to <code>uid:gid 500:500</code>. The optimal method is to change the NFS server host path to the Genesys user: <code>chown -R genesys:genesys</code>.
**The Designer package includes a sample YAML file to create an NFS server. Use this only for a demo/lab setup purpose.
**Azure Files Storage - If you opt for Cloud storage, then Azure Files Storage is an option to consider and has the following requirements:<br />A Zone-Redundant Storage for RWX volumes replicated data in zone redundant (check this), shared across multiple pods.
***Provisioned capacity : 1 TiB
***Baseline IO/s : 1424
***Burst IO/s : 4000
***Egress Rate : 121.4 MiBytes/s
***Ingress Rate : 81.0 MiBytes/s

<br />
|NetworkStatus=No
|NetworkText=*If Designer and DAS are accessed from outside of a K8s cluster, it is recommended to deploy/configure an ingress controller (for example, NGINX), if not already available. Also, the Blue-Green deployment strategy works based on the ingress rules.
*The Designer UI requires Session Stickiness. Configure session stickiness in the annotations parameter in the values.yaml file during Designer installation.
|BrowserStatus=No
|BrowserText=Unless otherwise noted, Designer supports the latest versions of the following browsers:

*Mozilla Firefox
*Google Chrome (see {{Link-SomewhereInThisVersion|manual=Designer|topic=GetStarted|anchor=note|display text=Important}}, below)
*Microsoft Edge
*Apple Safari

Internet Explorer (all versions) is not supported.
{{AnchorDiv|note}}
{{NoteFormat|For Google Chrome, Designer supports the ''n''-1 version of the browser, i.e. the version prior to the latest release.|}}

===Minimum display resolution===
The '''minimum''' display resolution supported by Designer is '''1920 x 1080'''.

===Third-party cookies===
Some features in Designer require the use of third-party cookies. Browsers must allow third-party cookies to be stored for Designer to work properly.
|DependenciesStatus=No
|DependenciesText=The following Genesys dependencies are mandatory prerequisites:

*Genesys Web Services (GWS) 9.x
**Configure GWS to work with a compatible version of Configuration Server.
*Other Genesys Components
**Authentication Service
**Voice Microservices

For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
|GDPRStatus=No
|GDPRText={{Notices|Notice=PEComingSoon}}
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}

@@ Line 12: / Line 12: @@
 After you complete the above mandatory procedures, return to this document to complete deployment of Designer and DAS as a service in a K8s cluster.
-{{NoteFormat|Designer does not support routing to a default destination as specified by the default DNs at the Routing Point. The standard behavior for Designer applications is to terminate the session when default routing occurs. When a default routing event (interaction.partystatechanged) is received, the session is terminated.|}}
+{{NoteFormat|Designer applications cannot be used to handle default routed calls or voice interactions. IRD applications should be used for such scenarios until Designer adds support for handling default routed calls or voice interactions.|}}
 |HelmStatus=No
 |HelmText=Download the Designer related Docker containers and Helm charts from the JFrog repository.

@@ Line 18: / Line 18: @@
 For more information on JFrog, refer to the {{SuiteLevelLink|helmchart}} topic in the ''Setting up Genesys Multicloud CX private edition'' document.
 |ThirdPartyStatus=No
-|ThirdPartyText====Mandatory prerequisites===
+|ThirdPartyText=The following section lists the third-party prerequisites for Designer.
-*Kubernetes 1.12+
+*Kubernetes 1.19.x - 1.21.x
 *Helm 3.0
 *Docker
@@ Line 28: / Line 28: @@
 **The Designer UI requires ''Session Stickiness''. Configure session stickiness in the ''annotations'' parameter in the '''values.yaml''' file during Designer installation.
-===Optional prerequisites===
+For information about setting up your Genesys Multicloud CX private edition platform, including Kubernetes, Helm, and other prerequisites, see {{SuiteLevelLink|softwarereq}}.
+|SectionThirdPartyItem={{SectionThirdPartyItem
-*Elasticsearch 7.8.0
+|ThirdPartyItem=3e732261-b78e-4921-b6a6-08ee0a322ca1
-**Elasticsearch is used for Designer Analytics and audit trail.
+}}{{SectionThirdPartyItem
-*Redis 3.2.x
+|ThirdPartyItem=f1d380bf-42b1-4b67-9d27-d574bad90c86
-**Redis is used for resource index caching and multi-user collaboration locks on Designer resources.
+|Variation=No
 |StorageStatus=No
 |StorageText=The following storage requirements are mandatory prerequisites:
@@ Line 85: / Line 92: @@
 For the order in which the Genesys services must be deployed, refer to the {{SuiteLevelLink|deployorder}} topic in the ''Setting up Genesys Multicloud CX private edition'' document.
 |GDPRStatus=No
-|GDPRText={{Notices|Notice=PEComingSoon}}
+|GDPRText=Designer supports the European Union's General Data Protection Regulation (GDPR) requirements and provides customers the ability to export or delete sensitive data using ElasticSearch APIs and other third-party tools.
 |PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
 }}