MPandian: Published

2022-02-15T20:08:39Z

Published

Marudhu.pandian@genesys.com: Published

2021-12-08T09:01:27Z

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{{ArticlePEServiceMetrics
|IncludedServiceId=e8818b81-a976-498c-bac3-3293d0b93b73
|AltServiceDisplayName=DAS
|CRD=ServiceMonitor
|Port=8081
|Endpoint=<source>selector:
matchLabels:
{{- include "das.serviceSelectorLabels" . | nindent 6 }}</source>Labels to identify which service to communicate with depend on an unique label applicable to DAS.

'''Path''': <code>/metrics</code>
|MetricsUpdateInterval=10 seconds
|MetricsDefined=Yes
|MetricsIntro=Given below are some of the metrics exposed by the DAS service:{{NoteFormat|DAS exposes many Genesys-defined as well as system metrics. You can query Prometheus directly to see all the available metrics. The metrics documented on this page are likely to be particularly useful. Genesys does not commit to maintain other currently available DAS metrics not documented on this page.|}}
|PEMetric={{PEMetric
|Metric=sdr_requests_received
|Type=Counter
|MetricDescription=Number of requests received since DAS is running (provided for each CCID).
|SampleValue=1998352
}}{{PEMetric
|Metric=sdr_requests_rejected
|Type=Counter
|MetricDescription=Number requests rejected since DAS is running (provided for each CCID).
}}{{PEMetric
|Metric=data_tables_requests_failures
|Type=Counter
|MetricDescription=Number of failed data table requests since DAS is running (provided for each CCID).
|SampleValue=80
}}{{PEMetric
|Metric=data_tables_request_duration
|Type=Histogram
|MetricDescription=Number data table requests duration since DAS is running (provided for each CCID).
|SampleValue=189
}}{{PEMetric
|Metric=business_hours_requests_failures
|Type=Counter
|MetricDescription=Number of failed business hours requests since DAS is running.
}}{{PEMetric
|Metric=business_hours_request_duration
|Type=Histogram
|MetricDescription=Number of business hours requests duration since DAS is running (provided for each CCID).
|SampleValue=26
}}{{PEMetric
|Metric=special_days_requests_failures
|Type=Counter
|MetricDescription=Number of failed special days requests since DAS is running.
}}{{PEMetric
|Metric=special_days_request_duration
|Type=Histogram
|MetricDescription=Number of special days requests duration since DAS is running (provided for each CCID).
|SampleValue=34
}}{{PEMetric
|Metric=external_requests_failures
|Type=Counter
|MetricDescription=Number of failed external requests since DAS is running.
}}{{PEMetric
|Metric=external_requests_timedout
|Type=Counter
|MetricDescription=Number of timed out external requests since DAS is running.
}}{{PEMetric
|Metric=external_requests_duration
|Type=Histogram
|MetricDescription=Number of external requests duration since DAS is running.
}}{{PEMetric
|Metric=das_http_request_duration_seconds
|Type=Histogram
|Unit=seconds
|MetricDescription=HTTP request latency in seconds (provided for each request type and CCID)
|SampleValue=40
}}{{PEMetric
|Metric=das_http_requests_total
|Type=Counter
|MetricDescription=Number of HTTP requests (provided for each request type and CCID).
|SampleValue=40
}}{{PEMetric
|Metric=nginx_metric_errors_total
|Type=Counter
|MetricDescription=Number of nginx-lua-prometheus errors.
|SampleValue=2
}}
|AlertsDefined=Yes
|PEAlert={{PEAlert
|Alert=CPUUtilization (Alarm: Pod CPU Usage)
|Severity=CRITICAL
|AlertDescription=Triggered when a pod's CPU utilization is beyond the threshold.
|Threshold=75% Default interval: 180s
}}{{PEAlert
|Alert=MemoryUtilization (Alarm: Pod Memory Usage)
|Severity=CRITICAL
|AlertDescription=Triggered when a pod's memory utilization is beyond the threshold.
|Threshold=75% Default interval: 180s
}}{{PEAlert
|Alert=containerRestartAlert (Alarm: Pod Restarts Count)
|Severity=CRITICAL
|AlertDescription=Triggered when a pod's restart count is beyond the threshold.
|Threshold=5 Default interval: 180s
}}{{PEAlert
|Alert=containerReadyAlert (Alarm: Pod Ready Count)
|Severity=CRITICAL
|AlertDescription=Triggered when a pod's ready count is less than the threshold (1).
|Threshold=1 Default interval: 60s
}}{{PEAlert
|Alert=AbsentAlert (Alarm: Deployment availability)
|Severity=CRITICAL
|AlertDescription=Triggered when DAS pod metrics are unavailable.
|Threshold=1 Default interval: 60s
}}{{PEAlert
|Alert=WorkspaceUtilization (Alarm: Azure Fileshare PVC Usage)
|Severity=HIGH
|AlertDescription=Triggered when file share usage is greater than the threshold.
|Threshold=80% Default interval: 180s
}}{{PEAlert
|Alert=Health (Alarm: Health Status)
|Severity=CRITICAL
|AlertDescription=Triggered when DAS health status is 0.
|Threshold=0 Default interval: 60s
}}{{PEAlert
|Alert=WorkspaceHealth (Alarm: Workspace Health Status)
|Severity=CRITICAL
|AlertDescription=Triggered when DAS is not able to communicate with the workspace.
|Threshold=0 Default interval: 60s
}}{{PEAlert
|Alert=PHPHealth (Alarm: PHP Health Status)
|Severity=CRITICAL
|AlertDescription=Triggered when Designer/DAS experiences a PHP Health check failure.
|Threshold=0 Default interval: 60s
}}{{PEAlert
|Alert=ProxyHealth (Alarm: Proxy Health Status)
|Severity=CRITICAL
|AlertDescription=Triggered when Designer/DAS experiences a Proxy Health check failure.
|Threshold=0 Default interval: 60s
}}{{PEAlert
|Alert=HTTP5XXCount (Alarm: Application 5XX Error)
|Severity=HIGH
|AlertDescription=Triggered when DAS exceeds the allowed 5xx error count threshold specified here.
|Threshold=10 Default interval: 180s
}}{{PEAlert
|Alert=HTTP4XXCount (Alarm: Application 4XX Error)
|Severity=HIGH
|AlertDescription=Triggered when DAS exceeds the 4xx error count threshold specified here.
|Threshold=100 Default interval: 180s
}}{{PEAlert
|Alert=PhpLatency (Alarm: DAS PHP Latency Alert)
|Severity=HIGH
|AlertDescription=Triggered when the average time taken by a PHP request is greater than the threshold (in seconds) specified here.
|Threshold=10s Default interval: 180s
}}{{PEAlert
|Alert=HTTPLatency (Alarm: DAS HTTP Latency Alert)
|Severity=HIGH
|AlertDescription=Triggered when the average time taken by a HTTP request is greater than the threshold (in seconds) specified here.
|Threshold=10s Default interval: 180s
}}
}}

@@ Line 29: / Line 29: @@
 |Metric=data_tables_request_duration
 |Type=Histogram
-|MetricDescription=Number data table requests duration since DAS is running (provided for each CCID).
+|Unit=seconds
 |SampleValue=189
 }}{{PEMetric
@@ Line 38: / Line 39: @@
 |Metric=business_hours_request_duration
 |Type=Histogram
-|MetricDescription=Number of business hours requests duration since DAS is running (provided for each CCID).
+|Unit=seconds
 |SampleValue=26
 }}{{PEMetric
@@ Line 47: / Line 49: @@
 |Metric=special_days_request_duration
 |Type=Histogram
-|MetricDescription=Number of special days requests duration since DAS is running (provided for each CCID).
+|Unit=seconds
 |SampleValue=34
 }}{{PEMetric
@@ Line 60: / Line 63: @@
 |Metric=external_requests_duration
 |Type=Histogram
-|MetricDescription=Number of external requests duration since DAS is running.
+|Unit=seconds
 }}{{PEMetric
 |Metric=das_http_request_duration_seconds
 |Type=Histogram
 |Unit=seconds
-|MetricDescription=HTTP request latency in seconds (provided for each request type and CCID)
+|MetricDescription=HTTP request latency in seconds (provided for each request type and CCID).
 |SampleValue=40
 }}{{PEMetric

DES/Current/DESPEGuide/DAS Metrics - Revision history

MPandian: Published

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