https://all.docs.genesys.com/index.php?action=history&feed=atom&title=CE48%2FCanonical 2026-04-27T11:16:25Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=CE48/Canonical&diff=133315&oldid=prev 2025-03-11T16:12:59Z

<p>Created page with &quot;{{SMART Meta |ID=CE48 |SolutionCategory=CE |Solution=Digital |Title=Unified Experience from Genesys and ServiceNow |Subtitle=Manage real-time communications and process custom...&quot;</p> <p><b>New page</b></p><div>{{SMART Meta<br /> |ID=CE48<br /> |SolutionCategory=CE<br /> |Solution=Digital<br /> |Title=Unified Experience from Genesys and ServiceNow<br /> |Subtitle=Manage real-time communications and process customer data on a single solution with a unified agent workspace<br /> }}<br /> {{SMART Canonical<br /> |DataSheetImage=Pexels-450277-employees-laptops.png<br /> |PlatformChallenge=Customer experience employees need information and controls to manage real-time communications. They also need to review and process customer data, use business processes, and invoke workflows to service customers. These tools are often in separate systems, forcing workers to split their attention between multiple desktop applications and copy and paste data between them. This is a frustrating and error-prone situation for employees resulting in disappointing experiences for customers.<br /> |PlatformSolution=A single solution with a unified agent workspace to handle communications and process customer data is the answer. Such a solution avoids overloading staff or forcing them to serve only one type of work at a time. It eliminates the frustration and errors from using multiple desktops for one task. It brings context and customer data into a single UI to streamline processes, creating an overall more efficient agent experience.<br /> }}</div>

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