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2020-03-26T15:34:47Z

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smart_wiki>Shlandy93: Undo revision 14970 by Shlandy93 (talk)

2020-01-30T16:12:12Z

Undo revision 14970 by Shlandy93 (talk)

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{{SMART Meta
|SolutionCategory=CE
|Solution=Self-Service and Automation
|Title=Genesys IVR to MicroApps
|Subtitle=Extend engagement with customers from voice to online with Genesys MicroApps
}}
{{SMART Canonical
|BuyerPersonas=Head of Contact Center(s), Head of Customer Experience, Head of Customer Service
|QualifyingQuestions=# Do you want to reduce voice traffic?
# Do you want to increase identification rates on your IVR?
# Do you want to increase self-service?
|DataSheetImage=CE10 - genesys multimodel ivr - header (2).png
|PlatformChallenge=Listening to and entering complex information on an IVR is challenging due to the limitations of DTMF and speech recognition input modes. This leads to low self-service rates, poor customer experience and higher cost to serve.
|PlatformSolution=Present users with the ability to switch from IVR to Visual IVR with context to complete their self-service interactions. This enables users to process information faster and more easily complete their tasks.
}}
{{SMART Benefits
|CanonicalBenefitID=Improved First Contact Resolution
|CanonicalBenefit=Present users with personalized menus and options based on context.
}}
{{SMART Benefits
|CanonicalBenefitID=Improved Customer Experience
|CanonicalBenefit=Enables users to complete tasks faster and more efficiently.
}}
{{SMART Benefits
|CanonicalBenefitID=Reduced Handle Time
|CanonicalBenefit=Capturing complex information visually will reduce IVR dropouts and increase self-service.
}}

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smart_wiki>Shlandy93: Undo revision 14970 by Shlandy93 (talk)