https://all.docs.genesys.com/index.php?action=history&feed=atom&title=CE32%2FCanonical 2026-04-10T04:48:42Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=CE32/Canonical&diff=36793&oldid=prev 2020-03-26T15:34:47Z

<p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 15:34, March 26, 2020</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table>

Bgrenon https://all.docs.genesys.com/index.php?title=CE32/Canonical&diff=36792&oldid=prev 2020-01-30T16:14:27Z

<p>Undo revision 14969 by <a href="/Special:Contributions/Shlandy93" title="Special:Contributions/Shlandy93">Shlandy93</a> (<a href="/index.php?title=User_talk:Shlandy93&amp;action=edit&amp;redlink=1" class="new" title="User talk:Shlandy93 (page does not exist)">talk</a>)</p> <p><b>New page</b></p><div>{{SMART Meta<br /> |SolutionCategory=CE<br /> |Solution=Self-Service and Automation<br /> |Title=Genesys IVR Microapps<br /> |Subtitle=Automate phone conversations with pre-built microapps and agent handover if needed<br /> }}<br /> {{SMART Canonical<br /> |PlatformChallenge=Traditional IVR self-service applications require low-level coding skills to develop, test and deploy. This leads to long deployment times, a high risk delivery, long change request procedures and a single channel strategy. It also prevents businesses from being in control of the customer experience.<br /> |PlatformSolution=Configure IVR applications with pre-built and re-usable microapps that achieve common business tasks tailored to meet the needs of each industry. Microapps are fast to deploy, easy to configure and support an omnichannel strategy so organizations can leverage and reuse investment across channels.<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/205b9154-eb2a-4225-bccd-332fba2ce0c7/0<br /> |BuyerPersonas=Head of Contact Center(s), Head of Customer Service, Head of Operations<br /> |QualifyingQuestions=# What self-service options do you currently have in your IVR?<br /> # Does your IVR self-service application extend across channels?<br /> # How long does it take to make changes to your IVR?<br /> |DataSheetImage=CE32 - genesys ivr microapps - header (2).png<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=A customer calls the company<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The customer is recognized or provides their ID<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The Genesys microapp is presented<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The customer either completes the transaction themselves via self - service or optionally they can be transferred to an Agent who will answer any questions.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Customer Experience<br /> |CanonicalBenefit=Microapps help reduce hold times and give customers access to information faster.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Reduced Handle Time<br /> |CanonicalBenefit=Organizations can choose from over 80 pre-built microapps to further reduce handle time.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Response Rates<br /> |CanonicalBenefit=Organizations can speed up time to value by deploying pre-built microapps that avoid coding.<br /> }}</div>

smart_wiki>Shlandy93