https://all.docs.genesys.com/index.php?action=history&feed=atom&title=CE23%2FCanonical 2026-05-02T02:50:27Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=CE23/Canonical&diff=137&oldid=prev 2018-08-22T18:18:15Z

<p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 18:18, August 22, 2018</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table>

Bgrenon https://all.docs.genesys.com/index.php?title=CE23/Canonical&diff=136&oldid=prev 2018-07-18T18:03:14Z

<p></p> <p><b>New page</b></p><div>{{SMART Meta<br /> |SolutionCategory=CE<br /> |Solution=Digital<br /> |Title=Genesys Web Monitor<br /> |Subtitle=Monitor customer behavior on your website to enable proactive engagement<br /> }}<br /> {{SMART Canonical<br /> |PlatformChallenge=Customers are using your web and mobile sites to explore their own issues online, but it's hard to understand their behavior. The result is high abandonment rates and lack of access to customer service or support.<br /> |PlatformSolution=Genesys Web Monitor gives you the tools to monitor your customers’ web and mobile behavior in real-time and to observe and identify actionable events. This includes input for proactive engagement or treatment on other service channels.<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/3390a139-bb89-42ee-8fe3-398eaea62749/0<br /> |BuyerPersonas=Chief Digital Officer, Head of Customer Experience, Head of Customer Service<br /> |QualifyingQuestions=# Do you monitor customer behavior on web and mobile sites? <br /> # Are you able to engage with customers based on their behavior and past interactions? <br /> # Are you able to use web and mobile insights to influence future marketing programs and contact center interactions?<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer is trying to apply for a loan online<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer is right in the middle of the application process and decides to decline. Customer is confused<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The system detects that customer has just cancelled the application and probably needs assistance<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Based on business rules the system decides next action<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Reduced Interaction Abandonment<br /> |CanonicalBenefit=Reduce web and mobile abandonment by engaging customers on those channels.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Customer Experience<br /> |CanonicalBenefit=Understand behaviors on web and mobile to provide the foundation for a better experience.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Revenue<br /> |CanonicalBenefit=Discover insights on customers intent and propensity to buy.<br /> }}</div>

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