https://all.docs.genesys.com/index.php?action=history&feed=atom&title=CE21-SL02%2FCanonical 2026-04-10T04:48:48Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=CE21-SL02/Canonical&diff=36783&oldid=prev 2020-03-26T15:34:47Z

<p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 15:34, March 26, 2020</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table>

Bgrenon https://all.docs.genesys.com/index.php?title=CE21-SL02/Canonical&diff=36782&oldid=prev 2020-02-19T11:21:05Z

<p></p> <p><b>New page</b></p><div>{{SMART Meta<br /> |ID=CE21<br /> |SolutionCategory=CE<br /> |Solution=Inbound<br /> |Title=Genesys Click-to-Call<br /> |Subtitle=Enable click-to-call from your website or app to improve service and conversions<br /> }}<br /> {{SMART Canonical<br /> |BuyerPersonas=Chief Digital Officer, Head of Customer Experience, Head of Customer Service, Head of Marketing Operations<br /> |QualifyingQuestions=#How do your website and mobile app users get assistance?<br /> #Does your solution provide context with the request?<br /> #How are you identifying and routing callers to get them to the best agent?<br /> #Can you accurately attribute offline sales calls to customer’s digital journeys?<br /> |DataSheetImage=SL02 - genesys click-to-call for sales - header (3).png<br /> |PlatformChallenge=When customers need more information while on your website or mobile app, they want to speak with a well-informed individual who can provide real-time assistance. Having to search for numbers and take steps back when connected to a sales representative results in lost sales, lower customer experience scores and makes them less likely to buy.<br /> |PlatformSolution=With just a single click, Genesys Click-to-Call connects your customer to the help they need from within the web site or mobile app, making it easy to obtain service, buy and improve campaign results. Sales has context, so customers don’t have to fill in the blanks. Calls are linked to campaigns for better insight into performance. And using skills-based routing and context, calls can be intelligently routed to the individual best equipped to help. Create a seamless experience to improve revenue and brand loyalty.<br /> <br /> &lt;br /&gt;<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/a038ae20-1666-4a37-ad76-efc1ca7422ff/0<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer is browsing on website or mobile app and would like to speak to an agent<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer clicks on &quot;ClickToCall&quot; option to initiate a phone call<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The call is routed to the best available agent<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The agent is presented with the customer's information and location<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer and agent talk over the phone<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved First Contact Resolution<br /> |CanonicalBenefit=Click-to-call within the website or app reduces customer effort and connects the customer with the company creating a seamless and provides an enjoyable experience.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Reduced Handle Time<br /> |CanonicalBenefit=Connecting callers to the best-fit agent with context, results in more efficient call handling. Give agents greater digital context to speed resolution.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Revenue<br /> |CanonicalBenefit=Increase online sales conversions as the customers can readily get help at the point of purchase. Remove barriers to buy and optimize campaigns to increase sales.<br /> }}</div>

smart_wiki>Shlandy93