https://all.docs.genesys.com/index.php?action=history&feed=atom&title=CE14%2FCanonical 2026-05-02T02:50:25Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=CE14/Canonical&diff=125&oldid=prev 2018-08-22T18:18:13Z

<p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 18:18, August 22, 2018</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table>

Bgrenon https://all.docs.genesys.com/index.php?title=CE14/Canonical&diff=124&oldid=prev 2018-07-18T19:10:51Z

<p></p> <p><b>New page</b></p><div>{{SMART Meta<br /> |SolutionCategory=CE<br /> |Solution=Outbound<br /> |Title=Genesys Proactive Contact<br /> |Subtitle=Use customer information to personalize notifications<br /> }}<br /> {{SMART Canonical<br /> |PlatformChallenge=Customers expect to stay informed with proactive notifications sent through their preferred channels such as SMS, email, and voice. Notifications that aren’t timely and relevant are ignored or not trusted by the recipient. This eventually leads to a costly and preventable agent-assisted interaction.<br /> |PlatformSolution=Delivering proactive notifications to communicate contextual, relevant, and timely information builds trust and increased satisfaction with customers which improves brand loyalty. And by handing potential issues proactively, low-value inbound interactions are eliminated which decreases operational costs.<br /> |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/b12548a0-8a38-4d80-8d57-488dd032fa90/0<br /> |BuyerPersonas=Head of Contact Center(s), Head of Customer Experience, Head of Customer Service<br /> |QualifyingQuestions=# What situations create your top abandoned interactions? <br /> # What percent of your abandoned interactions do follow-up with another communication? <br /> # What Outbound channels are you using?<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=A customer is interacting with the company<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=The interaction is abandoned<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer intent identified<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Business rules trigger proactive follow-up and identify best/preferred channel...<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Customer record added to an ongoing outbound campaign<br /> }}<br /> {{SMART DataSheetFlow<br /> |Flow=Company proactively contacts the customer<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Improved Customer Experience<br /> |CanonicalBenefit=75% of customers have improved experiences after receiving timely and helpful updates.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Increased Response Rates<br /> |CanonicalBenefit=5% improvement in NPS scores.<br /> }}<br /> {{SMART Benefits<br /> |CanonicalBenefitID=Reduced Customer Churn<br /> |CanonicalBenefit=40% of companies see higher satisfaction due to proactive customer communication.<br /> }}</div>

Shlandy93