CE11/Canonical - Revision history

Shane.landy@genesys.com: USC: Updated HLF embed code

2021-03-31T14:43:58Z

USC: Updated HLF embed code

2021-01-28T15:47:40Z

USC: Updated Occupancy benefit to Utilization

2020-12-07T12:02:15Z

2020-12-07T11:18:57Z

2020-05-18T15:27:26Z

2020-03-26T15:34:40Z

1 revision imported

2020-03-26T10:07:13Z

2020-03-26T10:06:52Z

2020-03-10T10:42:14Z

2020-02-11T10:06:47Z

@@ Line 18: / Line 18: @@
 *Self-service campaign management enables business users to create rules and maintain compliance
 *Contact opted in consumers (assumes company provides preferences as part of their contact lists)
-|HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/412200cf-cfd8-435f-b55f-444126326aba/0
+|HighLevelFlowLucid=412200cf-cfd8-435f-b55f-444126326aba
 |BuyerPersonas=Head of Contact Center(s), Head of Customer Experience, Head of Sales, Head of Sales Operations
 |QualifyingQuestions=#What outbound channels are you currently using (e.g. dialer, email, text)?

@@ Line 50: / Line 50: @@
 }}
 {{SMART Benefits
-|CanonicalBenefitID=Improved Employee Occupancy
+|CanonicalBenefitID=Improved Employee Utilization
 |CanonicalBenefit=Ensure that agents are utilized to the fullest extent — not idle, waiting for work.
 }}

@@ Line 55: / Line 55: @@
 {{SMART Benefits
 |CanonicalBenefitID=Improved Conversion Rates
-|CanonicalBenefit=Close rates, cross-sells and up-sell rates will improve through the ability to automatically generate outbound calls and empowering agents with single searchable desktop application that shows customer context
+|CanonicalBenefit=Conversion rates, cross-sells and up-sell rates will improve through the ability to automatically generate outbound calls and empowering agents with single searchable desktop application that shows customer context
 }}
 {{SMART Benefits

@@ Line 6: / Line 6: @@
 }}
 {{SMART Canonical
 |PlatformChallenge=Dialing for sales outreach is a hard job that requires specialized skills. Low agent utilization due to sub-par dialers, manual dialing, lack of appropriate blending of inbound/outbound result in fewer sales conversions.
 |PlatformSolution=Deliver coordinated outreach and create optimal engagements based on agent availability while reducing costs.  Improve the ROI of outbound sales campaigns by efficiently acquiring, up-selling, and winning back customers through automated and assisted calling campaigns by using a powerful dialer for voice calls and IVR for voice messaging.
@@ Line 55: / Line 54: @@
 }}
 {{SMART Benefits
-|CanonicalBenefitID=Improved Close Rate
+|CanonicalBenefitID=Improved Conversion Rates
 |CanonicalBenefit=Close rates, cross-sells and up-sell rates will improve through the ability to automatically generate outbound calls and empowering agents with single searchable desktop application that shows customer context
 }}

@@ Line 6: / Line 6: @@
 }}
 {{SMART Canonical
 |PlatformChallenge=Dialing for sales outreach is a hard job that requires specialized skills. Low agent utilization due to sub-par dialers, manual dialing, lack of appropriate blending of inbound/outbound result in fewer sales conversions.
 |PlatformSolution=Deliver coordinated outreach and create optimal engagements based on agent availability while reducing costs.  Improve the ROI of outbound sales campaigns by efficiently acquiring, up-selling, and winning back customers through automated and assisted calling campaigns by using a powerful dialer for voice calls and IVR for voice messaging.
@@ Line 54: / Line 55: @@
 }}
 {{SMART Benefits
-|CanonicalBenefitID=Increased Revenue
+|CanonicalBenefitID=Improved Close Rate
-|CanonicalBenefit=Improve the ROI of sales campaigns by more efficiently acquiring &amp; upselling customers
+|CanonicalBenefit=Close rates, cross-sells and up-sell rates will improve through the ability to automatically generate outbound calls and empowering agents with single searchable desktop application that shows customer context
 }}
 {{SMART Benefits

← Older revision	Revision as of 15:34, March 26, 2020
(No difference)

← Older revision	Revision as of 10:07, March 26, 2020
(No difference)

@@ Line 3: / Line 3: @@
 |Solution=Outbound
 |Title=Genesys Outbound Dialer
-|Subtitle=Improve customer communications with outbound calling
+|Subtitle=Improve customer communications and increase sales conversion using powerful dialer capabilities
 }}
 {{SMART Canonical
 |BuyerPersonas=Head of Contact Center(s), Head of Customer Experience, Head of Sales, Head of Sales Operations
 |QualifyingQuestions=#What outbound channels are you currently using (e.g. dialer, email, text)?
@@ Line 13: / Line 18: @@
 #What is the size of your sales rep organization and their utilization rate
 |DataSheetImage=CE11 - genesys outbound dialer - header.png
 |DatasheetimageURL=https://repository.docs.genesys.com/images-usecases/f/f9/CE11_-_genesys_outbound_dialer_-_header.png
 }}