AUTH/Current/AuthPEGuide/Overview - Revision history

WikiSysop at 12:00, March 22, 2023

2023-03-22T12:00:48Z

WikiSysop at 16:15, September 29, 2022

2022-09-29T16:15:40Z

Julie.munn@genesys.com: Published

2021-12-03T12:53:08Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:31Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Julie.munn@genesys.com: Published

2021-10-29T19:25:37Z

Published

Julie.munn@genesys.com: Published

2021-06-30T22:27:22Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About Genesys Authentication
|Context=Learn about Genesys Authentication and how it works in Genesys Engage cloud private edition.
|ComingSoon=No
|Section={{Section
|alignment=Vertical
|structuredtext=Genesys Authentication provides authentication capabilities for Genesys Engage cloud private edition services and applications. Genesys Authentication is based on the OAuth 2.0 authorization framework, with support for OpenID Connect. It supports the following OAuth grant types:

*Authorization Code
*Client Credentials
*Refresh Token
*Password
*Implicit
*Token Convert
*Assertion

Genesys Authentication confirms a client identity, or a client and user identities, and provides related metadata. It does '''NOT''' do authorization or handle and manage permissions - this is the responsibility of the authentication service client. The Authentication API service authenticates a user against a tenant's Configuration Server or a tenant's identity provider (IdP), if configured for single sign-on (SSO) use. See {{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=SSO}} for details about how to set up SSO. You can have both Configuration Server and IdP authentication functionalities for a particular tenant. When a client makes a successful authentication attempt, the Authentication API service provides an API access token. The service also verifies existing tokens.

Genesys Authentication has three components, which are always distributed together:

*Authentication API service - Provides the authentication capabilities described above.
*Authentication UI service - A user interface used by many Genesys Engage cloud private edition applications for log in and change password functionality. See {{Link-Standalone|topic=PEC-Agent/Login}} for details.
*Environment API service - An internal service that manages contact centers and environments. An environment contains information about connecting to Configuration Server and can have one or more contact centers.
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

@@ Line 32: / Line 32: @@
 *Azure Kubernetes Service (AKS)
 *Google Kubernetes Engine (GKE)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Authentication}} for information about when support was introduced.

@@ Line 30: / Line 30: @@
 |structuredtext=Genesys Authentication is supported on the following cloud platforms:
 *Google Kubernetes Engine (GKE)
 *OpenShift Container Platform (OpenShift)

@@ Line 25: / Line 25: @@
 |Status=No
 }}{{Section
-|sectionHeading=Cloud platform support
+|sectionHeading=Supported Kubernetes platforms
 |anchor=support
 |alignment=Vertical
 |structuredtext=Genesys Authentication is supported on the following cloud platforms:
-* Google Kubernetes Engine (GKE)
+*Google Kubernetes Engine (GKE)
-* OpenShift Container Platform (OpenShift)
+*OpenShift Container Platform (OpenShift)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Authentication}} for information about when support was introduced.

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About Genesys Authentication
-|Context=Learn about Genesys Authentication and how it works in Genesys Engage cloud private edition.
+|Context=Learn about Genesys Authentication and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Genesys Authentication provides authentication capabilities for Genesys Engage cloud private edition services and applications. Genesys Authentication is based on the OAuth 2.0 authorization framework, with support for OpenID Connect. It supports the following OAuth grant types:
+|structuredtext=Genesys Authentication provides authentication capabilities for Genesys Multicloud CX private edition services and applications. Genesys Authentication is based on the OAuth 2.0 authorization framework, with support for OpenID Connect. It supports the following OAuth grant types:
 *Authorization Code
@@ Line 21: / Line 21: @@
 *Authentication API service - Provides the authentication capabilities described above.
-*Authentication UI service - A user interface used by many Genesys Engage cloud private edition applications for log in and change password functionality. See {{Link-Standalone|topic=PEC-Agent/Login}} for details.
+*Authentication UI service - A user interface used by many Genesys Multicloud CX private edition applications for log in and change password functionality. See {{Link-Standalone|topic=PEC-Agent/Login}} for details.
 *Environment API service - An internal service that manages contact centers and environments. An environment contains information about connecting to Configuration Server and can have one or more contact centers.
 |Status=No