ATC/Predictive Engagement overview - Revision history

Peter.chaplin@genesys.com: Published

2021-08-23T15:33:56Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T12:33:42Z

Published

Barbara.martin@genesys.com: Published

2020-11-17T18:45:49Z

Published

Ed.jamer@genesys.com: Text replacement - "TocName=Altocloud" to "TocName=Predictive Engagement"

2020-11-17T14:52:44Z

Text replacement - "TocName=Altocloud" to "TocName=Predictive Engagement"

Ed.jamer@genesys.com: Text replacement - "DisplayName=Altocloud" to "DisplayName=Predictive Engagement"

2020-11-17T14:52:01Z

Text replacement - "DisplayName=Altocloud" to "DisplayName=Predictive Engagement"

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page ATC/Altocloud overview to ATC/Predictive Engagement overview: Text replacement - "Altocloud" to "Predictive Engagement"

2020-11-17T14:48:10Z

Ed.jamer@genesys.com moved page ATC/Altocloud overview to ATC/Predictive Engagement overview: Text replacement - "Altocloud" to "Predictive Engagement"

DannaShirley: Published

2020-09-10T14:07:22Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:03Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T11:59:54Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:28Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 11: / Line 11: @@
 |alignment=Vertical
 |structuredtext=Too often visitors abandon carts, customers remain frustrated on websites, or prospects leave websites without finding what they need. These scenarios lead to missed leads, lost revenue, and increased calls to the contact center. Through its use of artificial intelligence, journey analytics, and computer learning, {{MINTYDOCSPRODUCT}} allows you to engage with the right visitors at the right time, whether they be high-value customers or prospects. For example, if a visitor abandons their online shopping cart, {{MINTYDOCSPRODUCT}} proactively offers a chat to connect the visitor to a sales representative who can guide them through the purchase process. {{MINTYDOCSPRODUCT}} does more than just intelligently route calls. It ensures your resources focus on the most valuable and rewarding inquiries.
 |Status=No
 }}{{Section

@@ Line 10: / Line 10: @@
 |sectionHeading=Proactively Engage visitors
 |alignment=Vertical
-|structuredtext=Too often visitors abandon carts, customers remain frustrated on websites, or prospects leave websites without finding what they need. These scenarios lead to missed leads, lost revenue, and increased calls to the contact center. Through its use of artificial intelligence, journey analytics, and computer learning, {{MINTYDOCSPRODUCT}} allows you to engage with the right visitors at the right time, whether they be high-value customers or prospects. For example, if a visitor abandons their online shopping cart, {{MINTYDOCSPRODUCT}} proactively offers a chat to connect the visitor to a rep who can guide them through the purchase process. {{MINTYDOCSPRODUCT}} does more than just intelligently route calls: it ensures your resources focus on the most valuable and rewarding inquiries.
+|structuredtext=Too often visitors abandon carts, customers remain frustrated on websites, or prospects leave websites without finding what they need. These scenarios lead to missed leads, lost revenue, and increased calls to the contact center. Through its use of artificial intelligence, journey analytics, and computer learning, {{MINTYDOCSPRODUCT}} allows you to engage with the right visitors at the right time, whether they be high-value customers or prospects. For example, if a visitor abandons their online shopping cart, {{MINTYDOCSPRODUCT}} proactively offers a chat to connect the visitor to a sales representative who can guide them through the purchase process. {{MINTYDOCSPRODUCT}} does more than just intelligently route calls. It ensures your resources focus on the most valuable and rewarding inquiries.
 |Status=No
 }}{{Section
 |sectionHeading=Provide the best assistance
 |alignment=Vertical
-|structuredtext={{MINTYDOCSPRODUCT}} helps agents and sales reps provide the right level of assistance to prospects and customers:
+|structuredtext={{MINTYDOCSPRODUCT}} helps agents and sales representatives provide the right level of assistance to prospects and customers:
 *First, when a prospect or customer is on your website, {{MINTYDOCSPRODUCT}} uses journey analytics to match the prospect or customer to the appropriate segments. These segments identify the likely interests, shopping preferences, and buying behaviors of this customer based on similar previous customers.
-*Next, when {{MINTYDOCSPRODUCT}} proactively offers a chat to the prospect or customer, the chat is personalized using the insights from this data analysis.
+*Next, when {{MINTYDOCSPRODUCT}} proactively offers a chat to the prospect or customer, it personalizes the chat using the insights from this data analysis.
-*Finally, when a customer accepts a chat offer, the sales rep or agent has full visibility into the customer's journey up to that point. This information enables the sales rep or agent to better understand the customer's needs, connect with them on a meaningful level, and effectively provide the needed assistance.
+*Finally, when a customer accepts a chat offer, the sales representative or agent has full visibility into the customer's journey up to that point. This information allows the sales representative or agent to better understand the customer's needs, connect with them on a meaningful level, and provide the needed assistance.
-{{NoteFormat|{{MINTYDOCSPRODUCT}} proactively offers a chat only if an agent is available to provide further assistance. Customers won't get frustrated waiting for someone who isn't there.|2}}
+{{NoteFormat|{{MINTYDOCSPRODUCT}} proactively offers a chat only when an agent is available to provide further assistance. Customers won't get frustrated waiting for someone who isn't there.|2}}
 |Status=No
 }}{{Section

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=Yes
-|DisplayName=Predictive Engagement overview
+|DisplayName={{MINTYDOCSPRODUCT}} overview
-|TocName=Predictive Engagement overview
+|TocName={{MINTYDOCSPRODUCT}} overview
 |Context={{MINTYDOCSPRODUCT}} is an AI-powered customer engagement solution that analyzes visitors' behaviors on websites, predicts the outcomes visitors are trying to achieve, and personalizes engagements to help visitors achieve those outcomes.
 |UseCase=SL09

@@ Line 2: / Line 2: @@
 |Standalone=Yes
 |DisplayName=Predictive Engagement overview
-|TocName=Altocloud overview
+|TocName=Predictive Engagement overview
 |Context={{MINTYDOCSPRODUCT}} is an AI-powered customer engagement solution that analyzes visitors' behaviors on websites, predicts the outcomes visitors are trying to achieve, and personalizes engagements to help visitors achieve those outcomes.
 |UseCase=SL09

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=Yes
-|DisplayName=Altocloud overview
+|DisplayName=Predictive Engagement overview
 |TocName=Altocloud overview
 |Context={{MINTYDOCSPRODUCT}} is an AI-powered customer engagement solution that analyzes visitors' behaviors on websites, predicts the outcomes visitors are trying to achieve, and personalizes engagements to help visitors achieve those outcomes.

← Older revision	Revision as of 14:48, November 17, 2020
(No difference)

ATC/Predictive Engagement overview - Revision history

Peter.chaplin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Ed.jamer@genesys.com: Text replacement - "TocName=Altocloud" to "TocName=Predictive Engagement"

Ed.jamer@genesys.com: Text replacement - "DisplayName=Altocloud" to "DisplayName=Predictive Engagement"

Ed.jamer@genesys.com: Ed.jamer@genesys.com moved page ATC/Altocloud overview to ATC/Predictive Engagement overview: Text replacement - "Altocloud" to "Predictive Engagement"

DannaShirley: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"