ATC/Glossary - Revision history

Barbara.martin@genesys.com: Published

2020-11-20T18:46:14Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T18:25:52Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T15:11:21Z

Published

Barbara.martin@genesys.com: Published

2020-11-17T13:30:21Z

Published

Barbara.martin@genesys.com: Published

2020-11-17T12:15:35Z

Published

Barbara.martin@genesys.com: Published

2020-11-05T12:01:53Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:44Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T11:59:59Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:43Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley at 12:31, March 9, 2019

2019-03-09T12:31:34Z

@@ Line 11: / Line 11: @@
 |action map
 |Defines how you want {{MintyDocsProduct}} to interact with a visitor based on the visitor's matching segments and your preferred outcomes. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_maps}}.
 |-
 |customer journey
 |History of a visitor's activity on your website and with your agents.
 |-
 |journey optimization logic
@@ Line 34: / Line 51: @@
 |probability score
 |Numerical value that {{MintyDocsProduct}} assigns to a customer based on the likelihood that they will achieve a given business outcome.
 |-
 |segment
 |{{BarbFeatureTemp|Feature=Customer segments}}Group of visitors that share similar behavior or characteristics. Session segments expire when the single session ends. Customer segments persist across sessions. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Manage_segments|display text=Create segments}}.
 |-
 |visitor
 |Person who is looking at your website. A visitor may or may not correspond to an existing customer record.
 |}

@@ Line 20: / Line 20: @@
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_maps}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcomes}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Manage_outcomes|display text=Create outcomes}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Manage_segments|display text=Create segments}}
 |-
@@ Line 27: / Line 27: @@
 |-
 |outcome
-|Business goal that you want to track and achieve. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcomes}}.
+|Business goal that you want to track and achieve. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Manage_outcomes|display text=Create outcomes}}.
 |-
 |probability

@@ Line 21: / Line 21: @@
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_maps}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcomes}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segments}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Manage_segments|display text=Create segments}}
 |-
 |journey patterns
@@ Line 36: / Line 36: @@
 |-
 |segment
-|{{BarbFeatureTemp|Feature=Customer segments}}Group of visitors that share similar behavior or characteristics. Session segments expire when the single session ends. Customer segments persist across sessions. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segments}}.
+|{{BarbFeatureTemp|Feature=Customer segments}}Group of visitors that share similar behavior or characteristics. Session segments expire when the single session ends. Customer segments persist across sessions. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Manage_segments|display text=Create segments}}.
 |-
 |visitor

@@ Line 36: / Line 36: @@
 |-
 |segment
-|Group of visitors that share similar behavior or characteristics. Session segments expire when the single session ends. Customer segments persist across sessions. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segments}}.
+|{{BarbFeatureTemp|Feature=Customer segments}}Group of visitors that share similar behavior or characteristics. Session segments expire when the single session ends. Customer segments persist across sessions. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segments}}.
 |-
 |visitor

@@ Line 36: / Line 36: @@
 |-
 |segment
-|Group of visitors that share similar behavior or characteristics.
+|Group of visitors that share similar behavior or characteristics. Session segments expire when the single session ends. Customer segments persist across sessions. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Segments}}.
 |-
 |visitor

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|DisplayName=Altocloud Glossary
+|Standalone=Yes
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|DisplayName={{MintyDocsProduct}} Glossary
 |Context=Glossary of terms for {{MINTYDOCSPRODUCT}}
 }}
-{| class="genesystable"| width="100%”
+{| class="genesystable" width="100%” " |
-! width= "25%"|'''Name'''
+! width="25%" |'''Name'''
-! width= "55%"|'''Description'''
+! width="55%" |'''Description'''
 |-
-| action map
+|action map
-| The definition of how Genesys Altocloud will interact with a visitor based on the visitor's matching segments and your preferred outcomes. For more information, see {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Draft|link text=Action maps}}.
+|Defines how you want {{MintyDocsProduct}} to interact with a visitor based on the visitor's matching segments and your preferred outcomes. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_maps}}.
 |-
-| customer journey
+|customer journey
-| The history of a visitor's activity on your website and with your agents
+|History of a visitor's activity on your website and with your agents.
 |-
-| journey optimization logic
+|journey optimization logic
-| The combination of segments, outcomes, and action maps that improve Altocloud's AI capabilities. For more information, see
+|Combination of segments, outcomes, and action maps that improve {{MintyDocsProduct}}'s AI capabilities. For more information, see:
-* {{#mintydocs_link:topic=Action_maps|manual=AdminGuide|version=Draft|link text=Action maps}}
-* {{#mintydocs_link:topic=Outcomes|manual=AdminGuide|version=Draft|link text=Outcomes}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_maps}}
-* {{#mintydocs_link:topic=Segments|manual=AdminGuide|version=Draft|link text=Segments}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcomes}}
 |-
-| journey patterns
+|journey patterns
-| Actions on your website that all the visitors in a particular segment have taken. Examples of journey patterns are completing a form or visiting a specific webpage.
+|Actions on your website that all visitors in a particular segment took. Examples of journey patterns are completing a form or visiting a specific webpage.
 |-
-| outcome
+|outcome
-| A business goal that you want to track and achieve. For more information, see {{#mintydocs_link:topic=Outcomes|manual=AdminGuide|version=Draft|link text=Outcomes}}.
+|Business goal that you want to track and achieve. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Outcomes}}.
 |-
-| probability
+|probability
-| A percentage that indicates how likely a customer is to do something. The higher the probability, the more likely the outcome. For example, if the outcome is “buy a t-shirt,” and the probability is 80%, then a customer is 80% likely to buy the t-shirt.
+|Percentage that indicates how likely a customer is to do something. The higher the probability, the more likely the outcome. For example, if the outcome is “buy a t-shirt” and the probability is 80%, a customer is 80% likely to buy the t-shirt.
 |-
-| probability score
+|probability score
-| The numerical value that Genesys Altocloud assigns to a customer based on the likelihood that they will achieve a given business outcome.
+|Numerical value that {{MintyDocsProduct}} assigns to a customer based on the likelihood that they will achieve a given business outcome.
 |-
-| segment
+|segment
-| A group of visitors that share similar behavior or characteristics. For more information, see {{#mintydocs_link:topic=Segments|manual=AdminGuide|version=Draft|link text=Segments}}.
+|Group of visitors that share similar behavior or characteristics.
 |-
-| visitor
+|visitor
-| A person who is looking at your website. A visitor may or may not correspond to an existing customer record.
+|Person who is looking at your website. A visitor may or may not correspond to an existing customer record.
 |}
 {{#css:
 button#version-dropdown { display: none; }
 }}

ATC/Glossary - Revision history

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley at 12:31, March 9, 2019

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"