ATC/Current/SDK/Traits mapper - Revision history

Gayathri.jaishankar@genesys.com: Published

2024-03-08T10:17:40Z

Published

WikiSysop at 09:43, February 2, 2023

2023-02-02T09:43:52Z

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:25Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:12:31Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Barbara.martin@genesys.com: Published

2021-08-10T10:35:16Z

Published

Barbara.martin@genesys.com: Published

2021-07-27T11:08:38Z

Published

Show changes

Barbara.martin@genesys.com: Published

2021-05-20T13:58:26Z

Published

Barbara.martin@genesys.com: Published

2021-05-06T13:54:03Z

Published

Barbara.martin@genesys.com: Published

2021-04-28T18:29:19Z

Published

Barbara.martin@genesys.com: Published

2020-12-16T19:02:45Z

Published

@@ Line 64: / Line 64: @@
          "fieldName": "emailAddress",
          "traitName": "email"
+       }
+     ]
@@ Line 116: / Line 113: @@
 *The attributes, "email" and "emailAddress" map to the trait "email."
 <br />
@@ Line 128: / Line 124: @@
 <small>    "email":  "firstname.lastname@somemail.com",</small>
 <small>    "comment": "This is great",</small>
@@ Line 138: / Line 132: @@
 {{!}}<small>[</small>
 <small>   {"fieldName": "email"},</small>
 <small>]</small>
@@ Line 145: / Line 137: @@
 <small>    "email": firstname.lastname@somemail.com",</small>
 <small>}</small>
@@ Line 152: / Line 142: @@
 {{!}}<small>{</small>
 <small>    "emailAddress":  "firstname.lastname@somemail.com",</small>
 <small>    "comment": "This is great",</small>
@@ Line 167: / Line 155: @@
 <small>      "traitName": "email"</small>
-<small>   },  {</small>
+<small>   }</small>
 <small>]</small>
@@ Line 179: / Line 161: @@
 <small>    "email": firstname.lastname@somemail.com",</small>
 <small>}</small>

@@ Line 264: / Line 264: @@
 *{{Link-SomewhereInThisVersion|manual=SDK|topic=Init}}
 *{{Link-SomewhereInThisVersion|manual=SDK|topic=Pageview}}
 *{{Link-SomewhereInThisVersion|manual=SDK|topic=Record}}

@@ Line 8: / Line 8: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
+|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
 |Status=No
 }}{{Section
@@ Line 28: / Line 28: @@
 |structuredtext=After you map traits, they appear here:
-*Genesys Cloud > Admin menu > Live Now > {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details}}
+*Genesys Cloud CX > Admin menu > Live Now > {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details}}
 *Agent user interface > Journey gadget >
 **{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GenesysEngage|anchor=VisitorInfo|display text=Visitor information (Genesys Multicloud CX)}}

@@ Line 30: / Line 30: @@
 *Genesys Cloud > Admin menu > Live Now > {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details}}
 *Agent user interface > Journey gadget >
-**{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GenesysEngage|anchor=VisitorInfo|display text=Visitor information (Genesys Engage)}}
+**{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GenesysEngage|anchor=VisitorInfo|display text=Visitor information (Genesys Multicloud CX)}}
 **{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=PureConnect|anchor=VisitorInfo|display text=Visitor information (PureConnect)}}
 |Status=No

@@ Line 3: / Line 3: @@
 |DisplayName=Map traits to link customer records
 |TocName=Map traits
-|Context=Learn how to map multiple records for the same customer to see more complete customer profiles in Live Now.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn how to map multiple records for the same customer to see more complete customer profiles in Live Now.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=About traits mapping
 |anchor=AboutTraits
@@ Line 58: / Line 62: @@
      globalTraitsMapper: [
+       {
-         "fieldName": "emailAdddress",
+         "fieldName": "emailAddress",
          "traitName": "email"
        }, {
@@ Line 84: / Line 88: @@
      globalTraitsMapper: [
+       {
-         "fieldName": "emailAdddress",
+         "fieldName": "emailAddress",
          "traitName": "email"
        }, {
@@ Line 111: / Line 115: @@
 |structuredtext=The following examples show how to map attributes as traits. Specifically:
-*The attributes, "email" and "emailAdddress" map to the trait "email."
+*The attributes, "email" and "emailAddress" map to the trait "email."
 *The attributes, "gender" and "sex" map to the trait "gender."
@@ Line 159: / Line 163: @@
 <small>   {</small>
-<small>      "fieldName": "emailAdddress",</small>
+<small>      "fieldName": "emailAddress",</small>
 <small>      "traitName": "email"</small>
@@ Line 187: / Line 191: @@
 |structuredtext=The following examples show how to map attributes as traits. Specifically:
-*The attributes, "email" and "emailAdddress" map to the trait "email."
+*The attributes, "email" and "emailAddress" map to the trait "email."
 *The attributes, "company" and "companyName" map to the trait "companyName."
@@ Line 232: / Line 236: @@
 <small>   {</small>
-<small>      "fieldName": "emailAdddress",</small>
+<small>      "fieldName": "emailAddress",</small>
 <small>      "traitName": "email"</small>

@@ Line 10: / Line 10: @@
 |anchor=AboutTraits
 |alignment=Vertical
-|structuredtext=Traits are properties, such as a customer's email or gender. {{MINTYDOCSPRODUCT}} gathers customer traits every time a customer visits a web site that you track with the {{MINTYDOCSPRODUCT}} tracking snippet. It's possible to have multiple customer records for the same person. For example, if a customer visits your web site multiple times and uses a different browser each time. Because {{MINTYDOCSPRODUCT}} creates a separate record for each instance, the separate customer records may contain only a subset of all the available customer traits. You can map the traits that the separate customer records contain to link the records. Then, you can see the complete customer information in Live Now.
+|structuredtext=Traits are properties, such as a customer's email or gender. {{MINTYDOCSPRODUCT}} gathers customer traits every time a customer visits a website that you track with the {{MINTYDOCSPRODUCT}} tracking snippet. It's possible to have multiple customer records for the same person. For example, if a customer visits your website multiple times and uses a different browser each time. Because {{MINTYDOCSPRODUCT}} creates a separate record for each instance, the separate customer records may contain only a subset of all the available customer traits. You can map the traits that the separate customer records contain to link the records. Then, you can see the complete customer information in Live Now.
 {{NoteFormat|When the traits mapper links customer records, it preserves the separate customer records. It doesn't consolidate them into a single customer record. Instead, the traits mapper updates all linked customer records with the current traits information.|}}
@@ Line 31: / Line 31: @@
 |anchor=GlobalTraitsMapper
 |alignment=Vertical
-|structuredtext=To start mapping traits, define a global traits mapper when you deploy the {{MINTYDOCSPRODUCT}} tracking snippet on your web site. Specifically, when you call {{Link-SomewhereInThisVersion|manual=SDK|topic=Init}} to initialize the Journey JavaScript SDK, identify which attributes to treat as traits. See the following code example.
+|structuredtext=To start mapping traits, define a global traits mapper when you deploy the {{MINTYDOCSPRODUCT}} tracking snippet on your website. Specifically, when you call {{Link-SomewhereInThisVersion|manual=SDK|topic=Init}} to initialize the Journey JavaScript SDK, identify which attributes to treat as traits. See the following code example.
 For more information, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Traits_mapper#TraitsTrackingMethods|display text = Methods that track events}} and {{Link-SomewhereInThisVersion|manual=SDK|topic=Traits_mapper#MappableTraits|display text = Mappable traits.}}
@@ Line 86: / Line 86: @@
 |anchor=TraitsTrackingMethods
 |alignment=Vertical
-|structuredtext=Traits mapping can occur whenever there is a tracked event on your web site. Specifically, {{MintyDocsProduct}} tracks events when you use the following methods:
+|structuredtext=Traits mapping can occur whenever there is a tracked event on your website. Specifically, {{MintyDocsProduct}} tracks events when you use the following methods:
 *{{Link-SomewhereInThisVersion|manual=SDK|topic=Init}}