ATC/Current/SDK/Identify - Revision history

WikiSysop at 07:15, February 3, 2023

2023-02-03T07:15:55Z

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:12Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-08-10T10:37:39Z

Published

Barbara.martin@genesys.com: Published

2021-04-28T18:30:14Z

Published

Barbara.martin@genesys.com: Published

2020-12-16T19:31:36Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:58Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:22Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:09Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:34, January 17, 2020

2020-01-17T13:34:17Z

DannaShirley: Published

2020-01-14T19:06:38Z

Published

@@ Line 9: / Line 9: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
+|structuredtext={{NoteFormat|On January 31, 2023, Genesys removed the functionality of the identify method that is used to add a customer record. For more information, see [https://rcstaging.wpengine.com/articles/deprecation-identify-journey-sdk-method/ Deprecation: identify journey SDK method].|}}{{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
 |Status=No
 }}{{Section

@@ Line 9: / Line 9: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
+|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=identify
 |TocName=identify
-|Context=Learn how to use the <tt>identify</tt> method to add information to a customer record.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn how to use the <tt>identify</tt> method to add information to a customer record.
 |Dimension=DevTracking
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Description
 |alignment=Vertical

@@ Line 3: / Line 3: @@
 |DisplayName=identify
 |TocName=identify
-|Context=Learn how to use the <tt>identify</tt> method to add information to a customer record.
+|Context=Learn how to use the <tt>identify</tt> method to add information to a customer record.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |Dimension=DevTracking
 |ComingSoon=No

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=identify
 |TocName=identify
 |ComingSoon=No
-|Dimension=DevTracking
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Description
 |alignment=Vertical
 |structuredtext=The <tt>identify</tt> method adds information to a customer record.
-{{NoteFormat|<tt>identify</tt> will affect the next web event sent via <tt>{{Link-SomewhereInThisVersion|manual=SDK|topic=Pageview}}</tt> or <tt>{{Link-SomewhereInThisVersion|manual=SDK|topic=Record}}</tt> method.}}
+{{NoteFormat|<tt>identify</tt> affects the next web event sent using the <tt>{{Link-SomewhereInThisVersion|manual=SDK|topic=Pageview}}</tt> or <tt>{{Link-SomewhereInThisVersion|manual=SDK|topic=Record}}</tt> method.|}}
 |Status=No
 }}{{Section
 |sectionHeading=Signature
 |alignment=Vertical
 |structuredtext=<tt>ac('identify', [loginId], [traits], [callback])</tt>
 |Status=No
 }}{{Section
 |sectionHeading=Arguments
 |alignment=Vertical
 |structuredtext=*[[#loginID|loginId]]
 *[[#traits|traits]]
 *[[#callback|callback]]
 |Status=No
 }}{{Section
 |sectionHeading=login
 |anchor=login
 |alignment=Vertical
-|structuredtext=*Description: an Id that can be used to stitch customer identities together
+|structuredtext=*'''Description:''' ID used to stitch customer identities together
-*Type: string/null
+*'''Type:''' String/null
-*Status: required
+*'''Status:''' Required
-*Note: If loginId is null, the current identity will be cleared.
+*'''Note:''' If loginId is null, the current identity is cleared.
 |Status=No
 }}{{Section
 |sectionHeading=traits
 |anchor=traits
 |alignment=Vertical
-|structuredtext=*Description: information about a customer
+|structuredtext=*'''Description:''' Information about a customer
-*Type: object
+*'''Type:''' Object
-*Status: optional
+*'''Status:''' Optional
-*Restrictions: A flat object with properties of type string, number, or boolean
+*'''Restrictions:''' Flat object with properties of type string, number, or Boolean
-For more information about how to link different customer records together, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Traits_mapper|display text=Traits mapper.}}
+For more information about how to link different customer records, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Traits_mapper|display text=Traits mapper.}}
 |Status=No
 }}{{Section
 |sectionHeading=callback
 |anchor=callback
 |alignment=Vertical
-|structuredtext=*Description: callback
+|structuredtext=*'''Description:''' Callback
-*Type: function
+*'''Type:''' Function
-*Status: optional
+*'''Status:''' Optional
 |Status=No
 }}
 }}

ATC/Current/SDK/Identify - Revision history

WikiSysop at 07:15, February 3, 2023

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:34, January 17, 2020

DannaShirley: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"