ATC/Current/SDK/Cookie usage - Revision history

WikiSysop at 10:17, February 2, 2023

2023-02-02T10:17:06Z

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:12Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-08-10T10:37:39Z

Published

Barbara.martin@genesys.com: Published

2021-04-28T18:30:06Z

Published

Barbara.martin@genesys.com: Published

2020-12-16T19:58:12Z

Published

Barbara.martin@genesys.com: Published

2020-11-04T13:33:52Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:39Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:02Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:00Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:34, January 17, 2020

2020-01-17T13:34:00Z

@@ Line 27: / Line 27: @@
 |structuredtext={{NoteFormat|You can change the expiration time for all cookies that expire after 1 year. For more information, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Configure_advanced_tracking}}.|}}
+{{NoteFormat|On January 31, 2023, Genesys removed the functionality of the identify method that is used to add a customer record. After the removal date, the _actmi and _actmh cookies will no longer be created or updated. The existing cookies will retain the information that they had before the removal date.|}}
 {{{!}} class="wikitable"
 {{!}}-

@@ Line 9: / Line 9: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
+|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Cookies
 |TocName=Cookies
-|Context=Configure how {{MINTYDOCSPRODUCT}} uses cookies to store customer data.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Configure how {{MINTYDOCSPRODUCT}} uses cookies to store customer data.
 |Dimension=Cookies
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Purpose
 |anchor=Purpose

@@ Line 3: / Line 3: @@
 |DisplayName=Cookies
 |TocName=Cookies
-|Context=Configure how {{MINTYDOCSPRODUCT}} uses cookies to store customer data.
+|Context=Configure how {{MINTYDOCSPRODUCT}} uses cookies to store customer data.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |Dimension=Cookies
 |ComingSoon=No

@@ Line 11: / Line 11: @@
 |anchor=Purpose
 |alignment=Vertical
-|structuredtext={{MINTYDOCSPRODUCT}} uses cookies to store non-sensitive data in the browser. The end-user's browser must allow cookies for {{MINTYDOCSPRODUCT}} to work properly.
+|structuredtext={{MINTYDOCSPRODUCT}} uses cookies to store non-sensitive data in the browser. The visitor's browser must allow cookies for {{MINTYDOCSPRODUCT}} to work properly.
 |Status=No
 }}{{Section
 |sectionHeading=The cookie that identifies customers
 |alignment=Vertical
-|structuredtext=To identify customers, {{MINTYDOCSPRODUCT}} uses a first-party cookie named '''_actmu''' to store the visitor ID. This is a unique, randomly generated string that is stored in the browser. This cookie is sent to the {{MINTYDOCSPRODUCT}} APIs to determine whether a '''tracked event''' is associated with a particular customer and to associate subsequent visits to the same site with the same customer.
+|structuredtext=To identify customers, {{MINTYDOCSPRODUCT}} uses a first-party cookie named '''_actmu''' to store the visitor ID. This cookie is a unique, randomly generated string that is stored in the browser. This cookie is sent to the {{MINTYDOCSPRODUCT}} APIs to determine whether a '''tracked event''' is associated with a particular customer and to associate subsequent visits to the same site with the same customer.
 |Status=No
 }}{{Section
 |sectionHeading=Cookies that expire after 1 year
 |alignment=Vertical
-|structuredtext={{NoteFormat|You can change the expiration time for all cookies that expire after 1 year. For information on how to do this, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Configure_advanced_tracking}}.}}
+|structuredtext={{NoteFormat|You can change the expiration time for all cookies that expire after 1 year. For more information, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Configure_advanced_tracking}}.|}}
@@ Line 73: / Line 73: @@
 {{!}}-
 {{!}}{{!}}_ac_test<br />
-{{!}}{{!}}{{MINTYDOCSPRODUCT}} uses this cookie to check whether first-party cookies are supported by the browser and whether {{MINTYDOCSPRODUCT}} can successfully set the tracking cookies.
+{{!}}{{!}}{{MINTYDOCSPRODUCT}} uses this cookie to check whether the browser supports first-party cookies and whether {{MINTYDOCSPRODUCT}} can set the tracking cookies successfully.
 {{!}}{{!}}Immediately after it is set.
 {{!}}-
 {{!}}{{!}}_actmf<br />
 {{!}}{{!}}Stores data submitted in a form and sends it on the next page load.<br />
-{{!}}{{!}}If this cookie is not set before user leaves the site, the cookie expires when the session expires.<br />
+{{!}}{{!}}If this cookie is not set before the visitor leaves the site, the cookie expires when the session expires.<br />
 {{!}}-
 {{!}}{{!}}_actmh
-{{!}}{{!}}Stores a hash of the visitor information that is passed when calling <tt>identify</tt> to minimize the number the times this information is sent to the {{MINTYDOCSPRODUCT}} servers.<br />
+{{!}}{{!}}Stores a hash of the visitor information that is passed when calling <tt>identify</tt> to minimize the number the times that this information is sent to the {{MINTYDOCSPRODUCT}} servers.<br />
 {{!}}{{!}}<br />
 {{!}}}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Cookie usage
+|DisplayName=Cookies
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|TocName=Cookies
-|TocName=Cookie usage
+|Context=Configure how {{MINTYDOCSPRODUCT}} uses cookies to store customer data.
 |ComingSoon=No
-|Dimension=Cookies
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=The cookie that identifies customers
 |alignment=Vertical
 |structuredtext=To identify customers, {{MINTYDOCSPRODUCT}} uses a first-party cookie named '''_actmu''' to store the visitor ID. This is a unique, randomly generated string that is stored in the browser. This cookie is sent to the {{MINTYDOCSPRODUCT}} APIs to determine whether a '''tracked event''' is associated with a particular customer and to associate subsequent visits to the same site with the same customer.
 |Status=No
 }}{{Section
 |sectionHeading=Cookies that expire after 1 year
 |alignment=Vertical
-|structuredtext={{NoteFormat|You can change the expiration time for all cookies that expire after 1 year. For information on how to do this, see {{#mintydocs_link:manual=Developers|topic=Advanced_snippet|link text=Configure advanced tracking}}.}}
+|structuredtext={{NoteFormat|You can change the expiration time for all cookies that expire after 1 year. For information on how to do this, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Configure_advanced_tracking}}.}}
 {{{!}} class="wikitable"
 {{!}}-
-{{!}}{{!}}'''Name'''
+{{!}}{{!}}'''Cookie name'''
-{{!}}{{!}}'''Description'''
+{{!}}{{!}}'''Purpose'''
 {{!}}-
 {{!}}{{!}}_actcc
@@ Line 43: / Line 44: @@
 {{!}}{{!}}Distinguishes timestamps of the visitor’s first, previous, and current session.
 {{!}}}
 |Status=No
 }}{{Section
 |sectionHeading=Cookies that expire after 30 minutes
 |alignment=Vertical
 |structuredtext={{{!}} class="wikitable"
 {{!}}-
-{{!}}{{!}}'''Name'''
+{{!}}{{!}}'''Cookie name'''
-{{!}}{{!}}'''Description'''
+{{!}}{{!}}'''Purpose'''
 {{!}}-
 {{!}}{{!}}_actmm<br />
@@ Line 64: / Line 62: @@
 {{!}}{{!}}Distinguishes session ID.
 {{!}}}
 |Status=No
 }}{{Section
 |sectionHeading=Cookies that expire at varying times
 |alignment=Vertical
 |structuredtext={{{!}} class="wikitable"
 {{!}}-
-{{!}}{{!}}'''Name'''
+{{!}}{{!}}'''Cookie name'''
-{{!}}{{!}}'''Description'''
+{{!}}{{!}}'''Purpose'''
 {{!}}{{!}}'''Expiration details'''
 {{!}}-
@@ Line 89: / Line 84: @@
 {{!}}{{!}}<br />
 {{!}}}
 |Status=No
 }}
 }}

ATC/Current/SDK/Cookie usage - Revision history

WikiSysop at 10:17, February 2, 2023

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:34, January 17, 2020

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"