ATC/Current/SDK/Configure advanced tracking - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:10Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-08-10T10:37:33Z

Published

Barbara.martin@genesys.com: Published

2021-04-28T18:30:29Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T12:57:20Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T16:31:14Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T12:27:35Z

Published

Barbara.martin@genesys.com: Published

2020-12-15T13:18:15Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:54Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:29Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:17Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 9: / Line 9: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
+|structuredtext={{NoteFormat|1=This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}<br />
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Advanced tracking with cookies
 |TocName=Advanced tracking with cookies
-|Context=Learn how to use the Journey JavaScript SDK to refine how {{MINTYDOCSPRODUCT}} tracks visitor data. Alternatively, you can refine tracking using your preferred tag manager. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn how to use the Journey JavaScript SDK to refine how {{MINTYDOCSPRODUCT}} tracks visitor data. Alternatively, you can refine tracking using your preferred tag manager. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}.
 |Dimension=Cookies
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=About advanced tracking
 |alignment=Vertical

@@ Line 3: / Line 3: @@
 |DisplayName=Advanced tracking with cookies
 |TocName=Advanced tracking with cookies
-|Context=Learn how to use the Journey JavaScript SDK to refine how {{MINTYDOCSPRODUCT}} tracks visitor data. Alternatively, you can refine tracking using your preferred tag manager. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}.
+|Context=Learn how to use the Journey JavaScript SDK to refine how {{MINTYDOCSPRODUCT}} tracks visitor data. Alternatively, you can refine tracking using your preferred tag manager. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |Dimension=Cookies
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=About advanced tracking
 |alignment=Vertical

@@ Line 11: / Line 11: @@
 |anchor=WebMessaging
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.mypurecloud.com/api/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet.
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Advanced tracking with cookies
 |TocName=Advanced tracking with cookies
-|Context=Learn how to use the Journey JavaScript SDK to refine how {{MINTYDOCSPRODUCT}} tracks customer data. Alternatively, you can refine tracking using your preferred tag manager. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}.
+|Context=Learn how to use the Journey JavaScript SDK to refine how {{MINTYDOCSPRODUCT}} tracks visitor data. Alternatively, you can refine tracking using your preferred tag manager. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}.
 |Dimension=Cookies
 |ComingSoon=No
@@ Line 94: / Line 94: @@
 </source>
-Then, modify the {{MINTYDOCSPRODUCT}} tracking snippet in <tt>example.co.uk</tt> to also allow linking. Specifically, to accept the user tracking cookies from another site, and to enable auto linking to decorate all links pointing to example.com:
+Then, modify the {{MINTYDOCSPRODUCT}} tracking snippet in <tt>example.co.uk</tt> to also allow linking. Specifically, to accept the visitor tracking cookies from another site, and to enable auto linking to decorate all links pointing to example.com:
 <source lang="javascript">

@@ Line 3: / Line 3: @@
 |DisplayName=Advanced tracking with cookies
 |TocName=Advanced tracking with cookies
-|Context=Learn how to use the Journey JavaScript SDK to refine how {{MINTYDOCSPRODUCT}} tracks customer data. Alternatively, you can refine tracking using your preferred tag manager. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_event_tracking}}.
+|Context=Learn how to use the Journey JavaScript SDK to refine how {{MINTYDOCSPRODUCT}} tracks customer data. Alternatively, you can refine tracking using your preferred tag manager. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}.
 |Dimension=Cookies
 |ComingSoon=No
@@ Line 30: / Line 30: @@
 {{!}}-
 {{!}}{{!}}<tt>allowedLinkers</tt>
-{{!}}{{!}}An array of domains that are allowed to link into the current domain for cross-domain tracking
+{{!}}{{!}}Array of domains that can link into the current domain for cross-domain tracking.
 {{!}}{{!}}Null
 {{!}}-
 {{!}}{{!}}<tt>autoLink</tt>
-{{!}}{{!}}All links to the specified domains on the site will be augmented to contain information that allows the linked page to continue the current tracking session
+{{!}}{{!}}Augments all links to the specified domains on the site to contain information that allows the linked page to continue the current tracking session.
 {{!}}{{!}}Null
 {{!}}-
 {{!}}{{!}}<tt>cookieDomain</tt>
-{{!}}{{!}}Determines the domain on which the cookies are set
+{{!}}{{!}}Determines the domain on which the cookies are set.
 {{!}}{{!}}The highest level domain possible
 {{!}}-
@@ Line 46: / Line 46: @@
 {{!}}-
 {{!}}{{!}}<tt>cookiePrefix</tt>
-{{!}}{{!}}Adds a prefix to the names of the {{MINTYDOCSPRODUCT}} cookies
+{{!}}{{!}}Adds a prefix to the names of the {{MINTYDOCSPRODUCT}} cookies.
 {{!}}{{!}}"_" (underscore)
 {{!}}}
@@ Line 64: / Line 64: @@
 |anchor=TrackingDomain
 |alignment=Vertical
-|structuredtext=By default, to simplify cross-domain tracking implementations, {{MINTYDOCSPRODUCT}} will automatically write cookies to the highest level domain possible. If you manage both a domain and one or more subdomains such as <tt>www.example.com, blog.example.com</tt> and <tt>store.example.com</tt>, the cookie domain used to store cookies will be <tt>.example.com</tt>.
+|structuredtext=By default, to simplify cross-domain tracking implementations, {{MINTYDOCSPRODUCT}} writes cookies to the highest level domain possible. If you manage both a domain and one or more subdomains such as <tt>www.example.com, blog.example.com</tt> and <tt>store.example.com</tt>, the cookie domain used to store cookies will be <tt>.example.com</tt>.
 ===Tracking subdomains in 2 different accounts===
-For tracking subdomains separately in 2 different accounts, the {{MINTYDOCSPRODUCT}} tracking snippet needs to be customized to specify the desired domain in the <tt>init</tt> call:
+For tracking subdomains separately in 2 different accounts, you need to customize the {{MINTYDOCSPRODUCT}} tracking snippet to specify the desired domain in the <tt>init</tt> call:
 <source lang="javascript">
@@ Line 80: / Line 80: @@
 |anchor=TrackingMultipleDomains
 |alignment=Vertical
-|structuredtext=A default setup will track traffic to each domain (for example: <tt>example.com</tt> and <tt>example.co.uk</tt>) independently. Therefore, a visitor arriving in one domain who then proceeds to another domain that is set up with the same tracking account is counted as two separate users with two separate visits/sessions. Each of these comprises the activities (pages visited, and so on) that occurred on each domain.
+|structuredtext=A default setup tracks traffic to each domain (for example: <tt>example.com</tt> and <tt>example.co.uk</tt>) independently. Therefore, a visitor arriving in one domain who then proceeds to another domain that is set up with the same tracking account counts as two separate visitors with two separate visits or sessions. Each one comprises the activities (pages visited, and so on) that occurred on each domain.
-To enable cross domain tracking, also known as ''site linking'', to bundle together the traffic to both domains, modify the <tt>init</tt> call in the {{MINTYDOCSPRODUCT}} tracking snippet to allow auto linking to another domains. Suppose you have a site, <tt>example.com</tt> that links to <tt>example.co.uk</tt> and vice versa.
+To enable cross domain tracking, also known as ''site linking'', to bundle together the traffic to both domains, modify the <tt>init</tt> call in the {{MINTYDOCSPRODUCT}} tracking snippet to allow auto linking to another domain. Suppose you have a site, <tt>example.com</tt> that links to <tt>example.co.uk</tt> and in opposite manner.
-To enable tracking across both of these domains, make the following modifications to the {{MINTYDOCSPRODUCT}} tracking snippet in <tt>example.com</tt>:
+To enable tracking across both of these domains, modify the following in the {{MINTYDOCSPRODUCT}} tracking snippet in <tt>example.com</tt>:
 <source lang="javascript">
@@ Line 107: / Line 107: @@
 |sectionHeading=Asymmetric site linking
 |alignment=Vertical
-|structuredtext=You can set up asymmetric site linking. In this case, you can carry cookies from <tt>example.com</tt> to <tt>example.co.uk</tt> but not the other way around. In this case, the {{MINTYDOCSPRODUCT}} tracking snippet in <tt>example.com</tt> should remove <tt>example.co.uk</tt> from <tt>allowedLinkers</tt>, and <tt>autoLink</tt> should be removed from the {{MINTYDOCSPRODUCT}} tracking snippet added to <tt>example.co.uk</tt>.
+|structuredtext=You can set up asymmetric site linking. It allows you to carry cookies from <tt>example.com</tt> to <tt>example.co.uk</tt> but not the other way around. The {{MINTYDOCSPRODUCT}} tracking snippet in <tt>example.com</tt> removes <tt>example.co.uk</tt> from <tt>allowedLinkers</tt>, and removes <tt>autoLink</tt> from the {{MINTYDOCSPRODUCT}} tracking snippet added to <tt>example.co.uk</tt>.
 |Status=No
 }}
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Advanced tracking with cookies
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |TocName=Advanced tracking with cookies
 |ComingSoon=No

ATC/Current/SDK/Configure advanced tracking - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"