ATC/Current/SDK/About the tracking snippet - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:51Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-08-10T10:37:38Z

Published

Barbara.martin@genesys.com: Published

2021-05-04T12:11:14Z

Published

Barbara.martin@genesys.com: Published

2021-04-28T18:29:16Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T12:55:54Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T12:16:56Z

Published

Barbara.martin@genesys.com: Published

2020-12-16T19:55:18Z

Published

Barbara.martin@genesys.com: Published

2020-12-15T13:17:50Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:52Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:20Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

@@ Line 9: / Line 9: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}
+|structuredtext={{NoteFormat|This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=About the tracking snippet
 |TocName=About the tracking snippet
-|Context=Learn what happens after you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}} on your webpages. {{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn what happens after you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}} on your webpages.
 |Dimension=Cookies
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=How the tracking snippet works
 |alignment=Vertical

@@ Line 3: / Line 3: @@
 |DisplayName=About the tracking snippet
 |TocName=About the tracking snippet
-|Context=Learn what happens after you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}} on your webpages. Not what you're looking for? Try {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} instead.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn what happens after you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}} on your webpages. {{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |Dimension=Cookies
 |ComingSoon=No
@@ Line 10: / Line 10: @@
 |sectionHeading=How the tracking snippet works
 |alignment=Vertical
-|structuredtext={{MINTYDOCSPRODUCT}} provides a traditional tracking snippet and an SPA tracking snippet to track activity on your webpages. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=TypesofSnippets|display text=Types of snippets}}.
+|structuredtext={{MINTYDOCSPRODUCT}} provides a traditional tracking snippet and an SPA tracking snippet to track activity on your webpages. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|anchor=TypesofSnippets|display text=Types of snippets}}.
 When you add the snippet to a webpage, the tracking snippet loads the Journey JavaScript SDK whenever a visitor accesses a tracked page. To ensure that the process of loading the Journey JavaScript SDK does not cause the visitor to wait for the page to load, we cache the Journey JavaScript SDK in the visitor's browser and load it asynchronously.

@@ Line 3: / Line 3: @@
 |DisplayName=About the tracking snippet
 |TocName=About the tracking snippet
-|Context=Learn what happens after you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}} on your webpages. Not what you're looking for? Try {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} instead.
+|Context=Learn what happens after you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}} on your webpages. Not what you're looking for? Try {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} instead.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |Dimension=Cookies
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=How the tracking snippet works
 |alignment=Vertical

@@ Line 11: / Line 11: @@
 |anchor=WebMessaging
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.mypurecloud.com/api/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet. To start tracking, see [https://developer.mypurecloud.com/api/webmessaging/configure.html Configure messenger] in the Developer Center.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet. Therefore, most of the content in this guide is not applicable to web messaging. To start tracking, see [https://developer.genesys.cloud/api/digital/webmessaging/configure.html Configure messenger] in the Developer Center.
 |Status=No
 }}{{Section

@@ Line 32: / Line 32: @@
 *Adds the script element to the DOM
 *Sets the name of the only global function exposed by the {{MINTYDOCSPRODUCT}} SDK to <tt>'ac'</tt>
-*Calls the <tt>ac</tt> function and executes the following commands:
+*Calls the <tt>ac</tt> function and runs the following commands:
 **<tt>init</tt> to set the organization ID and region, and to specify which account to send the data to
 **<tt>pageview</tt> to record an event when a page with the tracking snippet loads, allowing {{MINTYDOCSPRODUCT}} to track the visitor's journey across the website.

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About the tracking snippet
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |TocName=About the tracking snippet
 |ComingSoon=No

ATC/Current/SDK/About the tracking snippet - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"