ATC/Current/ReleaseNotes/Pacing-Nov-9 - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:31Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-15T11:44:52Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

2018-12-07T11:54:53Z

Published

2018-12-05T14:41:03Z

Published

2018-11-26T11:40:02Z

Published

2018-11-16T16:18:39Z

Published

2018-11-08T18:49:08Z

2018-11-06T12:26:45Z

2018-11-06T12:26:29Z

Created page with "{{Article |DisplayName=Visitor information |Platform=PureEngage |TocName=Visitor information |Context=test }}"

New page

{{Article
|DisplayName=Visitor information
|Platform=PureEngage
|TocName=Visitor information
|Context=test
}}

@@ Line 3: / Line 3: @@
 |DisplayName=November 9, 2018
 |ComponentRelease=Agent Pacing Service
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=November 09
 |Context=Release Notes for the '''November 9, 2018''' release of the Agent Pacing Service.

@@ Line 3: / Line 3: @@
 |DisplayName=November 9, 2018
 |ComponentRelease=Agent Pacing Service
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |TocName=November 09
 |Context=Release Notes for the '''November 9, 2018''' release of the Agent Pacing Service.

@@ Line 7: / Line 7: @@
 |Context=Release Notes for the '''November 9, 2018''' release of the Agent Pacing Service.
 |RNSection={{RNSection
-|RNShort=Agent Pacing Service version 9.0.001.03
+|RNShort=Agent Pacing Service version 9.0.001.01
 |RNFull=Agent Pacing Service combines statistical data from the contact center with statistics collected by {{MINTYDOCSPRODUCT}} to predict the availability of agent resources. It forwards the results to {{MINTYDOCSPRODUCT}}, so that {{MINTYDOCSPRODUCT}} can make an informed decision about whether to send an engagement request to a specific visitor.

@@ Line 2: / Line 2: @@
 |PageType=RNRelease
 |DisplayName=November 9, 2018
 |Platform=PureEngage
 |TocName=November 09
 |Context=Release Notes for the '''November 9, 2018''' release of the Agent Pacing Service.
 |RNSection={{RNSection
 |RNShort=Agent Pacing Service version 9.0.001.03
-|RNFull=Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send an engagement request to a specific visitor.
+|RNFull=Agent Pacing Service combines statistical data from the contact center with statistics collected by {{MINTYDOCSPRODUCT}} to predict the availability of agent resources. It forwards the results to {{MINTYDOCSPRODUCT}}, so that {{MINTYDOCSPRODUCT}} can make an informed decision about whether to send an engagement request to a specific visitor.
 For more information, see {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|link text=Agent Pacing Service Deployment Guide}}.

@@ Line 8: / Line 8: @@
 |RNSection={{RNSection
 |RNShort=Agent Pacing Service version 9.0.001.03
-|RNFull=Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a engagement request to a specific visitor.
+|RNFull=Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send an engagement request to a specific visitor.
 For more information, see {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|link text=Agent Pacing Service Deployment Guide}}.

@@ Line 10: / Line 10: @@
 |RNFull=Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a engagement request to a specific visitor.
-For more information, see {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Draft|link text=Agent Pacing Service Deployment Guide}}.
+For more information, see {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|link text=Agent Pacing Service Deployment Guide}}.
 }}{{RNSection
 |RNShort=Schema modifications

@@ Line 1: / Line 1: @@
-{{Article
+{{CloudRN
-|DisplayName=Visitor information
+|PageType=RNRelease
 |Platform=PureEngage
-|TocName=Visitor information
+|Component=Pacing
-|Context=test
+|TocName=November 09
 }}