https://all.docs.genesys.com/index.php?action=history&feed=atom&title=ATC%2FCurrent%2FPacingServiceDeployment%2FTroubleshootingArticle 2026-04-27T05:54:48Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=ATC/Current/PacingServiceDeployment/TroubleshootingArticle&diff=58120&oldid=prev 2020-07-25T02:29:51Z

<p>Text replacement - &quot;\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)&quot; to &quot;|Platform=$1GenesysEngage-cloud$2&quot;</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 02:29, July 25, 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{ArticleUnstructured</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{ArticleUnstructured</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DisplayName=Troubleshooting</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DisplayName=Troubleshooting</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|Platform=GenesysEngage-<del class="diffchange diffchange-inline">onpremises</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|Platform=GenesysEngage-<ins class="diffchange diffchange-inline">cloud</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|TocName=Troubleshooting</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|TocName=Troubleshooting</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|Context=Find solutions to some of the common problems with Agent Pacing Service.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|Context=Find solutions to some of the common problems with Agent Pacing Service.</div></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=ATC/Current/PacingServiceDeployment/TroubleshootingArticle&diff=52182&oldid=prev 2020-07-15T11:45:29Z

<p>Text replacement - &quot;\|Platforms?=([^\|]*)PureEngage([\|]*)&quot; to &quot;|Platform=$1GenesysEngage-onpremises$2&quot;</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 11:45, July 15, 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1" >Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{ArticleUnstructured</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{ArticleUnstructured</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DisplayName=Troubleshooting</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DisplayName=Troubleshooting</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|Platform=<del class="diffchange diffchange-inline">PureEngage</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|Platform=<ins class="diffchange diffchange-inline">GenesysEngage-onpremises</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|TocName=Troubleshooting</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|TocName=Troubleshooting</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|Context=Find solutions to some of the common problems with Agent Pacing Service.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|Context=Find solutions to some of the common problems with Agent Pacing Service.</div></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=ATC/Current/PacingServiceDeployment/TroubleshootingArticle&diff=3811&oldid=prev 2018-11-07T15:27:10Z

<p>1 revision imported</p> <table class="diff diff-contentalign-left" data-mw="interface"> <tr class="diff-title" lang="en"> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="1" style="background-color: #fff; color: #222; text-align: center;">Revision as of 15:27, November 7, 2018</td> </tr><tr><td colspan="2" class="diff-notice" lang="en"><div class="mw-diff-empty">(No difference)</div> </td></tr></table>

Bgrenon https://all.docs.genesys.com/index.php?title=ATC/Current/PacingServiceDeployment/TroubleshootingArticle&diff=3810&oldid=prev 2018-11-05T15:59:44Z

<p></p> <p><b>New page</b></p><div>{{ArticleUnstructured<br /> |DisplayName=Troubleshooting<br /> |Platform=PureEngage<br /> |TocName=Troubleshooting<br /> |Context=Find solutions to some of the common problems with Agent Pacing Service.<br /> }}<br /> ==About troubleshooting==<br /> Common problems with Agent Pacing Service include:<br /> * [[#abandstatcalc|Abandoned statistics are not calculated (always 0)]]<br /> * [[#undeliveredinteraction|Interactions are not delivered to the groups specified in the pacing target ]]<br /> <br /> {{AnchorDiv|abandstatcalc}}<br /> ==Abandoned statistics are not calculated (always 0)==<br /> When you configure virtual queue objects, you must ensure that the value of the '''Alias''' parameter equals the value of the '''Number''' parameter. For more information, see ''Virtual queue'' in {{#mintydocs_link:manual=PacingServiceDeployment|topic=ConfigurationArticle}}.<br /> <br /> {{AnchorDiv|undeliveredinteraction}}<br /> ==Interactions are not delivered to the groups specified in the pacing target==<br /> Verify that your routing strategy is able to consume the pacing target and virtual queue specified in the '''User Data''' of your proactively created media interactions.</div>

DannaShirley