ATC/Current/PacingServiceDeployment/About - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:11:52Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:03Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:04:24Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:15Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley: Published

2019-05-07T21:55:21Z

Published

DannaShirley: Published

2018-12-05T14:43:14Z

Published

Bgrenon: 1 revision imported

2018-11-07T15:27:09Z

1 revision imported

DannaShirley at 15:38, October 10, 2018

2018-10-10T15:38:05Z

New page

{{ArticleUnstructured
|DisplayName=About the Agent Pacing Service Deployment Guide
|Platform=PureEngage
|TocName=About
|Context=Learn the purpose of the Agent Pacing Service and the available documentation.
}}
Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a predictive engagement request to a specific visitor.

{{#mintydocs_link:topic=PacingIntro}}<br>
{{#mintydocs_link:manual=AdminGuide|topic=PureEngagePrereqs|link text=PureEngage Prerequisites}}<br>
{{#mintydocs_link:topic=ConfigurationArticle}}<br>
{{#mintydocs_link:topic=Installation}}

@@ Line 8: / Line 8: @@
 {{#mintydocs_link:topic=PacingIntro}}<br>
-{{#mintydocs_link:manual=AdminGuide|topic=Genesys EngagePrereqs|link text=Genesys Engage Prerequisites}}<br>
+{{#mintydocs_link:manual=AdminGuide|topic=Genesys Multicloud CXPrereqs|link text=Genesys Multicloud CX Prerequisites}}<br>
 {{#mintydocs_link:topic=ProvisioningArticle}}<br>
 {{#mintydocs_link:topic=ConfigurationArticle}}<br>
 {{#mintydocs_link:topic=Installation}}

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
 |DisplayName=About the Agent Pacing Service Deployment Guide
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=About
 |Context=Learn the purpose of the Agent Pacing Service and the available documentation.

@@ Line 5: / Line 5: @@
 |Context=Learn the purpose of the Agent Pacing Service and the available documentation.
 }}
-Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a predictive engagement request to a specific visitor.
+Agent Pacing Service combines statistical data from the contact center with statistics collected by {{MINTYDOCSPRODUCT}} to predict the availability of agent resources. It forwards the results to {{MINTYDOCSPRODUCT}}, so that {{MINTYDOCSPRODUCT}} can make an informed decision about whether to send a predictive engagement request to a specific visitor.
 {{#mintydocs_link:topic=PacingIntro}}<br>

← Older revision	Revision as of 15:27, November 7, 2018
(No difference)

ATC/Current/PacingServiceDeployment/About - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley: Published

DannaShirley: Published

Bgrenon: 1 revision imported

DannaShirley at 15:38, October 10, 2018

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"