ATC/Current/Event/Wait too long - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:58Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-08-10T12:44:56Z

Published

Barbara.martin@genesys.com: Published

2021-08-04T12:24:39Z

Published

Barbara.martin@genesys.com: Published

2021-07-13T17:40:05Z

Published

Barbara.martin@genesys.com: Published

2021-07-13T17:38:42Z

Published

Barbara.martin@genesys.com: Published

2021-06-17T09:29:04Z

Published

Barbara.martin@genesys.com: Published

2021-05-07T13:05:46Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T14:15:17Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T15:04:50Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T14:53:20Z

Published

@@ Line 43: / Line 43: @@
 ===Messenger snippet===
-If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''timerHasFired''' event tag.<source lang="JavaScript">
+If you are a Genesys Cloud CX customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''timerHasFired''' event tag.<source lang="JavaScript">
 <script>
    Genesys("command", "Journey.record", { eventName: "timerHasFired",  customAttributes: { timerName: “gtm” }, traitsMapper: [] });
@@ Line 53: / Line 53: @@
 *<tt>{timerName:gtm}</tt> is the custom attribute.
-For more information about the available plugins and their associated commands and events, see [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents Commands and events] in the Genesys Cloud Developer Center.
+For more information about the available plugins and their associated commands and events, see [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents Commands and events] in the Genesys Cloud CX Developer Center.
 |Status=No
 }}{{Section

@@ Line 43: / Line 43: @@
 ===Messenger snippet===
-{{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''timerHasFired''' event tag.<source lang="JavaScript">
+If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''timerHasFired''' event tag.<source lang="JavaScript">
 <script>
    Genesys("command", "Journey.record", { eventName: "timerHasFired",  customAttributes: { timerName: “gtm” }, traitsMapper: [] });

@@ Line 5: / Line 5: @@
 |Context=Create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}, and see visitors assigned to that segment in Live Now.
-{{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+<br />
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 43: / Line 43: @@
 ===Messenger snippet===
-If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''timerHasFired''' event tag.<source lang="JavaScript">
+{{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''timerHasFired''' event tag.<source lang="JavaScript">
 <script>
    Genesys("command", "Journey.record", { eventName: "timerHasFired",  customAttributes: { timerName: “gtm” }, traitsMapper: [] });

@@ Line 5: / Line 5: @@
 |Context=Create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}, and see visitors assigned to that segment in Live Now.
-{{BarbFeatureTemp|Feature=Web messaging}}
+{{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 4: / Line 4: @@
 |TocName=Scenario: Visitors who wait
 |Context=Create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}, and see visitors assigned to that segment in Live Now.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 3: / Line 3: @@
 |DisplayName=Scenario: Segment visitors who wait too long
 |TocName=Scenario: Visitors who wait
-|Context=Create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}, and see visitors assigned to that segment in Live Now.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}, and see visitors assigned to that segment in Live Now.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 23: / Line 23: @@
 |anchor=CreateTimerEventTag
 |alignment=Vertical
-|structuredtext=In your preferred code editor, develop and validate a '''timerHasFired''' event tag.<source lang="JavaScript">
+|structuredtext=In your preferred code editor, create and validate a '''timerHasFired''' event tag.
 <script>
    ac('record', 'timerHasFired', {'timerName': 'gtm'});
@@ Line 36: / Line 39: @@
 For more information about the available Journey JavaScript methods you can use to create event tags, see the {{Link-SomewhereInThisVersion|manual=SDK}}.
 |Status=No
 }}{{Section
@@ Line 44: / Line 60: @@
 *{{Link-SomewhereInThisVersion|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}}
-*{{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
+*{{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}} ({{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Predictive Engagement tracking snippet}} deployments only)
 {{NoteFormat|The JavaScript code that you define for an event tag runs every time a visitor is on a page that matches the run condition defined for the tag (either the specific page URL or the presence of an HTML element).|}}
 |Status=No
@@ Line 55: / Line 71: @@
 #In the '''Attribute''' box, select '''Event name'''.
 #In the '''Operator''' box, select '''equals'''.
-#In the '''Value''' box, type the event name of your tag as you defined it in your <tt>{{Link-SomewhereInThisVersion|manual=SDK|topic=Record|display text=ac('record')}}</tt> call.<br />
+#In the '''Value''' box, type the event name of your tag as you defined it in your <tt>{{Link-SomewhereInThisVersion|manual=SDK|topic=Record|display text=ac('record')}}</tt> or <tt>[https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents#journey-record Journey.record]</tt> call.<br />
 {{NoteFormat|
 * You must create a visitor journey attribute of the '''Event name''' type. Do not use the '''Custom attribute''' type.

@@ Line 3: / Line 3: @@
 |DisplayName=Scenario: Segment visitors who wait too long
 |TocName=Scenario: Visitors who wait
-|Context=Create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}, and see visitors assigned to that segment in LiveNow.
+|Context=Create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}, and see visitors assigned to that segment in Live Now.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 17: / Line 17: @@
 #{{Link-SomewhereInThisVersion|manual=Event|topic=Wait_too_long|anchor=DeployEventTag|display text=Deploy your event tag}} with your preferred tag manager.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|display text=Create a segment}} that uses the event tag.
-#{{Link-SomewhereInThisVersion|manual=Event|topic=Wait_too_long|anchor=TestTimerSegment|display text=Test your solution}} in LiveNow.
+#{{Link-SomewhereInThisVersion|manual=Event|topic=Wait_too_long|anchor=TestTimerSegment|display text=Test your solution}} in Live Now.
 |Status=No
 }}{{Section
@@ Line 61: / Line 61: @@
 |Status=No
 }}{{Section
-|sectionHeading=Test your solution in LiveNow
+|sectionHeading=Test your solution in Live Now
 |anchor=TestTimerSegment
 |alignment=Horizontal

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Scenario: Segment users who wait too long
+|DisplayName=Scenario: Segment visitors who wait too long
-|TocName=Scenario: Users who wait
+|TocName=Scenario: Visitors who wait
-|Context=Create a custom event tag, build a corresponding segment in {{MINTYDOCSPRODUCT}}, and see users assigned to that segment in LiveNow.
+|Context=Create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}, and see visitors assigned to that segment in LiveNow.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 9: / Line 9: @@
 |sectionHeading=Scenario
 |alignment=Vertical
-|structuredtext=You want to build a segment of customers who are lingering too long on a page.
+|structuredtext=You want to create a segment of visitors who are lingering too long on a page.
 |Status=No
 }}{{Section
@@ Line 35: / Line 35: @@
 *<tt>{'timerName':'gtm'}</tt> is a custom attribute.
-For more information about the available Journey JavaScript methods you can use to build event tags, see the {{Link-SomewhereInThisVersion|manual=SDK}}.
+For more information about the available Journey JavaScript methods you can use to create event tags, see the {{Link-SomewhereInThisVersion|manual=SDK}}.
 |Status=No
 }}{{Section
@@ Line 45: / Line 45: @@
 *{{Link-SomewhereInThisVersion|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}}
 *{{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
-{{NoteFormat|The JavaScript code that you define for an event tag will be executed every time a customer visits a page that matches the execution condition you defined for the tag (either the specific page URL or the presence of an HTML element.)}}
+{{NoteFormat|The JavaScript code that you define for an event tag runs every time a visitor is on a page that matches the run condition defined for the tag (either the specific page URL or the presence of an HTML element).|}}
 |Status=No
 }}{{Section
@@ Line 68: / Line 68: @@
 |structuredtext=#Open {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now|display text=Live Now}}.
 #Open your website.
-#Initiate a visit and go to the page that you are tracking.
+#Start a visit and go to the page that you are tracking.
 #Scroll to the bottom.
-#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now#Refresh|display text=Refresh Live Now}} and verify that a new user appears and that the user has been added to the '''Timerhasfired''' segment.
+#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Live_Now#Refresh|display text=Refresh Live Now}} and verify that a new visitor appears and that the visitor was added to the '''Timerhasfired''' segment.
 |Status=No
 }}
 }}