ATC/Current/Event/Scroll to bottom - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:04Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-08-10T13:12:00Z

Published

Barbara.martin@genesys.com: Published

2021-08-04T12:27:59Z

Published

Barbara.martin@genesys.com: Published

2021-07-13T17:40:31Z

Published

Barbara.martin@genesys.com: Published

2021-06-17T09:29:01Z

Published

Barbara.martin@genesys.com: Published

2021-05-07T13:08:12Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T14:22:23Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T15:09:54Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T14:49:32Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:39Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

@@ Line 45: / Line 45: @@
 For more information about the available Journey JavaScript methods you can use to create event tags, see the {{Link-SomewhereInThisVersion|manual=SDK}}.
 ===Messenger snippet===
-If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''ScrollToBottom''' event tag.<source lang="JavaScript">
+If you are a Genesys Cloud CX customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''ScrollToBottom''' event tag.<source lang="JavaScript">
 <script>
    Genesys("subscribe", "Journey.ready", function(){
@@ Line 59: / Line 59: @@
 </script>
 </source>
-For more information about the available plugins and their associated commands and events, see [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents Commands and events] in the Genesys Cloud Developer Center.
+For more information about the available plugins and their associated commands and events, see [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents Commands and events] in the Genesys Cloud CX Developer Center.
 |Status=No
 }}{{Section
@@ Line 77: / Line 77: @@
 |Media=Image
 |image=ExScrolltoBottomVJA.png
-|structuredtext=#In Genesys Cloud Admin, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|anchor=CreateSegment|display text=create a segment}}.
+|structuredtext=#In Genesys Cloud CX Admin, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|anchor=CreateSegment|display text=create a segment}}.
 #Under '''Visitor Journey''', click '''Add first event'''.
 #In the '''Session type''' box, click '''Web'''.
@@ Line 92: / Line 92: @@
 |Media=Image
 |image=ExScrolltoBottomAM.png
-|structuredtext=#In Genesys Cloud Admin, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}}.
+|structuredtext=#In Genesys Cloud CX Admin, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}}.
 #Name the action map ScrollToBottom.
 #In the '''Select trigger''' section, click '''Segment match'''.

@@ Line 45: / Line 45: @@
 For more information about the available Journey JavaScript methods you can use to create event tags, see the {{Link-SomewhereInThisVersion|manual=SDK}}.
 ===Messenger snippet===
-{{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''ScrollToBottom''' event tag.<source lang="JavaScript">
+If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''ScrollToBottom''' event tag.<source lang="JavaScript">
 <script>
    Genesys("subscribe", "Journey.ready", function(){

@@ Line 4: / Line 4: @@
 |TocName=Scenario: Visitors who scroll
 |Context=Learn how to create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}. Then, use that segment with an action map and see in Live Now the visitors that the action map engaged.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 47: / Line 45: @@
 For more information about the available Journey JavaScript methods you can use to create event tags, see the {{Link-SomewhereInThisVersion|manual=SDK}}.
 ===Messenger snippet===
-If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''ScrollToBottom''' event tag.<source lang="JavaScript">
+{{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer and you deployed the {{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Messenger snippet}}, use the following example to create a '''ScrollToBottom''' event tag.<source lang="JavaScript">
 <script>
    Genesys("subscribe", "Journey.ready", function(){

@@ Line 4: / Line 4: @@
 |TocName=Scenario: Visitors who scroll
 |Context=Learn how to create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}. Then, use that segment with an action map and see in Live Now the visitors that the action map engaged.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 3: / Line 3: @@
 |DisplayName=Scenario: Engage visitors who scroll to the bottom of a page
 |TocName=Scenario: Visitors who scroll
-|Context=Learn how to create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}. Then, use that segment with an action map and see the visitors in Live Now that the action map engaged.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn how to create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}. Then, use that segment with an action map and see in Live Now the visitors that the action map engaged.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 9: / Line 9: @@
 |sectionHeading=Scenario
 |alignment=Vertical
-|structuredtext=You created a webpage announcing a new product. You want to create a segment of those visitors who view the entire page and start a chat with them.
+|structuredtext=You created a webpage announcing a new product. You want to create a segment of those visitors who view the entire page and start an interaction with them.
 |Status=No
 }}{{Section
@@ Line 24: / Line 24: @@
 |anchor=CreateEventTag
 |alignment=Vertical
-|structuredtext=In your preferred code editor, develop and validate a ScrolledToBottom event tag. For example:
+|structuredtext=In your preferred code editor, develop and validate a '''ScrollToBottom''' event tag.
 <source lang="JavaScript">
@@ Line 41: / Line 43: @@
 </source>
-For more information about the available Journey JavaScript methods you can use to create event tags, see: {{Link-SomewhereInThisVersion|manual=SDK}}.
+For more information about the available Journey JavaScript methods you can use to create event tags, see the {{Link-SomewhereInThisVersion|manual=SDK}}.
 |Status=No
 }}{{Section
@@ Line 50: / Line 68: @@
 *{{Link-SomewhereInThisVersion|manual=Event|topic=Adobe_Launch|display text=Adobe Launch}}
-*{{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}}
+*{{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|display text=Google Tag Manager}} ({{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=AboutSnippets|display text=Predictive Engagement tracking snippet}} deployments only)
 {{NoteFormat|The JavaScript code that you define for an event tag runs every time a visitor is on a page that matches the run condition defined for the tag (either the specific page URL or the presence of an HTML element).|}}
 |Status=No
@@ Line 59: / Line 77: @@
 |Media=Image
 |image=ExScrolltoBottomVJA.png
-|structuredtext=#In '''{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|display text=Segments}},''' under '''Visitor journey,''' click '''Add first activity'''.
+|structuredtext=#In Genesys Cloud Admin, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|anchor=CreateSegment|display text=create a segment}}.
-#In the '''Attribute''' box, select '''Event name'''.
+#Under '''Visitor Journey''', click '''Add first event'''.
-#In the '''Operator''' box, select '''equals'''.
+#In the '''Session type''' box, click '''Web'''.
-#In the '''Value''' box, type the name for your tag as you defined it in your <tt>{{Link-SomewhereInThisVersion|manual=SDK|topic=Record|display text=ac('record')}}</tt> call.<br />
+#In the '''Event Details''' box, click '''event action'''.
-{{NoteFormat| You must create a visitor journey attribute of the '''Event name''' type. Do not use the '''Custom attribute''' type.}}
+#In the '''Attribute''' box, click '''name'''.
 |Status=No
 }}{{Section
-|sectionHeading=Create the ScrolledToBottom action map
+|sectionHeading=Create a ScrollToBottom action map
 |anchor=ATMActionMap
 |alignment=Horizontal
 |Media=Image
 |image=ExScrolltoBottomAM.png
-|structuredtext=#In '''{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_maps|display text=Action maps}}''', click '''Create action map'''.
+|structuredtext=#In Genesys Cloud Admin, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}}.
-#Name the action map ScrolledToBottom.
+#Name the action map ScrollToBottom.
-#Under '''Select trigger''', click '''Segment match'''.
+#In the '''Select trigger''' section, click '''Segment match'''.
-#Click '''Select segments''' and select the ScrolledToBottom segment.
+#Click '''Show details''' and then click '''Select segments'''.
-#Under '''Configure User Engagement''', Webchat is selected by default.
+#In the '''Select segments''' dialog box, select the ScrollToBottom segment.
-#Click '''Configure '''and design the Webchat however you like.<br />
+#Configure the rest of the action map as needed and then save it.<br />
 |Status=No
 }}{{Section

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Scenario: Engage users who scroll to the bottom of a page
+|DisplayName=Scenario: Engage visitors who scroll to the bottom of a page
-|TocName=Scenario: Users who scroll
+|TocName=Scenario: Visitors who scroll
-|Context=Learn how to create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}. Then, use that segment with an action map and see the visitors in LiveNow that the action map engaged.
+|Context=Learn how to create a custom event tag and a corresponding segment in {{MINTYDOCSPRODUCT}}. Then, use that segment with an action map and see the visitors in Live Now that the action map engaged.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 18: / Line 18: @@
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|display text=Create a segment}} that uses the event tag.
 #{{Link-SomewhereInThisVersion|manual=Event|topic=Scroll_to_bottom|anchor=ATMActionMap|display text=Create an action map}} to engage your visitors.
-#{{Link-SomewhereInThisVersion|manual=Event|topic=Scroll_to_bottom|anchor=TestScrolltoBottom|display text=Test your solution}} in LiveNow.
+#{{Link-SomewhereInThisVersion|manual=Event|topic=Scroll_to_bottom|anchor=TestScrolltoBottom|display text=Test your solution}} in Live Now.
 |Status=No
 }}{{Section
@@ Line 79: / Line 79: @@
 |Status=No
 }}{{Section
-|sectionHeading=Test your solution in LiveNow
+|sectionHeading=Test your solution in Live Now
 |anchor=TestScrolltoBottom
 |alignment=Vertical

ATC/Current/Event/Scroll to bottom - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"