ATC/Current/Event/Adobe Launch - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:09Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-08-10T12:43:45Z

Published

Barbara.martin@genesys.com: Published

2021-05-26T11:25:57Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T12:50:08Z

Published

Barbara.martin@genesys.com: Published

2021-02-24T11:34:48Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T15:07:46Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T14:06:40Z

Published

Barbara.martin@genesys.com: Published

2020-12-15T13:15:13Z

Published

Barbara.martin@genesys.com: Published

2020-11-04T14:53:38Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:33Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

@@ Line 8: / Line 8: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}
+|structuredtext={{NoteFormat|This article only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Use Adobe Launch with {{MINTYDOCSPRODUCT}}
 |TocName=Adobe Launch
-|Context=Learn how to use Adobe Launch to customize and deploy the {{MINTYDOCSPRODUCT}} tracking snippet.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn how to use Adobe Launch to customize and deploy the {{MINTYDOCSPRODUCT}} tracking snippet.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Adobe Launch and {{MINTYDOCSPRODUCT}}
 |anchor=AdobeLaunch

@@ Line 3: / Line 3: @@
 |DisplayName=Use Adobe Launch with {{MINTYDOCSPRODUCT}}
 |TocName=Adobe Launch
-|Context=Learn how to use Adobe Launch to customize and deploy the {{MINTYDOCSPRODUCT}} tracking snippet.
+|Context=Learn how to use Adobe Launch to customize and deploy the {{MINTYDOCSPRODUCT}} tracking snippet.{{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Adobe Launch and {{MINTYDOCSPRODUCT}}
 |anchor=AdobeLaunch
 |alignment=Vertical
-|structuredtext=When you use Adobe Launch to deploy the {{MINTYDOCSPRODUCT}} tracking snippet, {{MINTYDOCSPRODUCT}} tracks standard visitor  journey events, including pageviews and form entries. You can also use Adobe Launch's prebuilt extensions, rules, action, events, and conditions to track other events that are specific to your webpage and business needs.
+|structuredtext=When you use Adobe Launch to deploy the {{MINTYDOCSPRODUCT}} tracking snippet, {{MINTYDOCSPRODUCT}} tracks standard visitor  journey events, including pageviews and form entries. You can also use Adobe Launch's prebuilt extensions, rules, actions, events, and conditions to track other events that are specific to your webpage and business needs.
 For more information about using Adobe Launch, see the [https://docs.adobe.com/content/help/en/launch/using/overview.html Adobe Launch User Guide.]

@@ Line 10: / Line 10: @@
 |anchor=WebMessaging
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To start tracking, [https://developer.mypurecloud.com/api/webmessaging/configure.html configure Messenger] and then use the [https://developer.mypurecloud.com/api/webmessaging/messengersdk/ Messenger JavaScript SDK] to configure how you want to track web events.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To start tracking, [https://developer.genesys.cloud/api/digital/webmessaging/configure.html configure Messenger] and then use the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] to configure how you want to track web events.
 |Status=No
 }}{{Section

@@ Line 18: / Line 18: @@
 |structuredtext=When you use Adobe Launch to deploy the {{MINTYDOCSPRODUCT}} tracking snippet, {{MINTYDOCSPRODUCT}} tracks standard visitor  journey events, including pageviews and form entries. You can also use Adobe Launch's prebuilt extensions, rules, action, events, and conditions to track other events that are specific to your webpage and business needs.
-For more information about using Adobe Launch, see [https://docs.adobe.com/content/help/en/launch/using/overview.html Adobe's Launch User Guide.]
+For more information about using Adobe Launch, see the [https://docs.adobe.com/content/help/en/launch/using/overview.html Adobe Launch User Guide.]
 |Status=No
 }}{{Section
-|sectionHeading=Get started (AI-198)
+|sectionHeading=Extensions
 |anchor=GetStarted
 |alignment=Vertical
-|structuredtext=Following are the high-level steps for deploying the Genesys Predictive Engagement tracking snippet using Adobe Launch.
+|structuredtext=Following are the high-level steps for using the Genesys Predictive Engagement extension to deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}} to your website.
-#Install the Genesys Predictive Engagement extension.
+#In the Adobe Launch catalog, search for and install the Genesys Predictive Engagement extension.
-#Provide your organization ID and region.
+#Provide your Genesys organization ID and your organization's region; and then save your changes. For more information about your organization ID, see [https://help.mypurecloud.com/articles/?p=56921 View organization settings].
-#Deploy the Genesys Predictive Engagement tracking snippet to your web site. The snippet starts the tracking feature on your web site and loads the [[Draft:ATC/Current/SDK/autotrackURLChange|autotrackURLChange]] module.
+#Create a rule:
-#In Adobe Launch, create data elements and rules to trigger events.
+##Add an event to the rule, select the Core extension, select the event type, and then save the event.
-|Status=Yes
+##Add an action to the rule, select the Genesys Predictive Engagement extension, and then select the '''Start Tracking (Website)''' or '''Start Tracking (SPA)''' action type. For more information about which type to use, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=TypesofSnippets|display text=Types of tracking snippets}}.{{NoteFormat|You can define an optional cookie prefix in the extension settings for your selected tracking snippet type.|}}
 }}{{Section
-|sectionHeading=Extensions
+|sectionHeading=Action types
-|anchor=Extensions
+|anchor=ActionTypes
 |alignment=Vertical
-|structuredtext=An extension is a collection of components (triggers, conditions, tags) that track events on a web site.  [https://experienceleague.adobe.com/docs/launch/using/extensions-ref/adobe-extension/core-extension/overview.html?lang=en#core-extension-event-types Core Extension] is the default Adobe Launch extension. This article describes how to integrate Adobe Launch using elements from the Core Extension only.
+|structuredtext=The following table describes the action types available in the {{MINTYDOCSPRODUCT}} extension.
+{{{!}} class="wikitable"
-If necessary, you can install other extensions from the Adobe catalog (for example, Facebook Pixel and Google Analytics). For more information, see [https://experienceleague.adobe.com/docs/launch/using/extensions-ref/adobe-extension/overview.html?lang=en#extensions-ref Adobe Extensions].
+{{!}}+
 |Status=No
 }}{{Section
@@ Line 44: / Line 74: @@
 |Media=Image
 |image=RuleEx1.png
-|structuredtext=Rules define how Launch operates. Each rule contains a condition and the action that Launch takes when the criteria for a condition are met.
+|structuredtext=Rules define how Launch operates.
-====Examples of conditions====
+Each rule contains:
-*A webpage where an event could happen
+*An '''event''' that you want the rule to look for. For example, a visitor moves to another page on your website, presses a key, or scrolls on a page.
-*An amount of time
+*Any '''conditions''' and '''exceptions''' for the event. For example, if the event occurs on a specific page or the event occurs after a certain amount of time passes.
 For more information about rules, see [https://docs.adobe.com/help/en/launch/using/reference/manage-resources/rules.html Rules] in the ''Adobe Launch User Guide''.
 |Status=No
 }}{{Section
-|sectionHeading=Rule: Trigger after 6 seconds
+|sectionHeading=Example rule: Trigger after 6 seconds
 |anchor=ALRule6Secs
 |alignment=Vertical
-|structuredtext=The following instructions work with the {{Link-SomewhereInThisVersion|manual=Event|topic=6_Secs|display text=6-second scenario}}.
+|structuredtext=This example shows how to use the [https://experienceleague.adobe.com/docs/launch/using/extensions-ref/adobe-extension/core-extension/overview.html?lang=en#core-extension-event-types Core extension] to configure a rule that triggers after a visitor is on a webpage for 6 seconds. These instructions work with the {{Link-SomewhereInThisVersion|manual=Event|topic=6_Secs|display text=6-second scenario}}.
-===Configure a rule===
-The following rule triggers after a visitor is on a webpage for 6 seconds.
+===Configure a rule[[File:AdobeLaunchConfig.png]]===
-[[File:AdobeLaunchConfig.png]]{{NoteFormat|In this example, the value in the '''Condition''' field indicates that this rule triggers on all pages. If you do not specify where a rule triggers, it triggers on all webpages where you deployed the {{mintydocsproduct}} tracking snippet.|}}
+{{NoteFormat|In this example, the value in the '''Condition''' field indicates that this rule triggers on all pages. If you do not specify where a rule triggers, it triggers on all webpages where you deployed the {{mintydocsproduct}} tracking snippet.|}}
-===Call the event tag===
+===Configure an action for the rule===
-From the action, call {{Link-SomewhereInThisVersion|manual=SDK|topic=Record|display text=ac('record')}} and define an event tag with the name '''TimeOnPage6Secs'''.[[File:ALConfigSegDef.png]]
+This example shows how to use the Genesys Predictive Engagement extension to configure an action for the rule.
 |Status=No
 }}{{Section

@@ Line 13: / Line 13: @@
 |Status=No
 }}{{Section
-|sectionHeading=Use Adobe Launch
+|sectionHeading=Adobe Launch and {{MINTYDOCSPRODUCT}}
 |alignment=Vertical
-|structuredtext=When you use Adobe Launch to deploy the {{MINTYDOCSPRODUCT}} tracking snippet, {{MINTYDOCSPRODUCT}} always tracks standard customer journey events including pageviews and form entries. You can also use Adobe Launch's prebuilt extensions, rules, action, events, and conditions to track additional events that are specific to your webpage and business needs.
+|structuredtext=When you use Adobe Launch to deploy the {{MINTYDOCSPRODUCT}} tracking snippet, {{MINTYDOCSPRODUCT}} tracks standard customer journey events, including pageviews and form entries. You can also use Adobe Launch's prebuilt extensions, rules, action, events, and conditions to track other events that are specific to your webpage and business needs.
-For complete information on how to use Adobe Launch, see [https://docs.adobe.com/content/help/en/launch/using/overview.html Adobe's Launch User Guide.]
+For more information about using Adobe Launch, see [https://docs.adobe.com/content/help/en/launch/using/overview.html Adobe's Launch User Guide.]
 |Status=No
 }}{{Section
 |sectionHeading=Extensions
 |anchor=Extensions
 |alignment=Vertical
-|structuredtext=An extension is a collection of components (triggers, conditions, tags) that track events on a website. By default the [https://docs.adobe.com/content/help/en/launch/using/extensions-ref/adobe-extension/core-extension/overview.html Core Extension] is enabled with Adobe Launch. This article describes how to integrate Adobe Launch using only elements from the Core Extension.
+|structuredtext=An extension is a collection of components (triggers, conditions, tags) that track events on a web site.  [https://experienceleague.adobe.com/docs/launch/using/extensions-ref/adobe-extension/core-extension/overview.html?lang=en#core-extension-event-types Core Extension] is the default Adobe Launch extension. This article describes how to integrate Adobe Launch using elements from the Core Extension only.
-For more information on the Launch extensions by Adobe solutions, see [https://docs.adobe.com/content/help/en/launch/using/extensions-ref/adobe-extension/overview.html Adobe Extensions].
+If necessary, you can install other extensions from the Adobe catalog (for example, Facebook Pixel and Google Analytics). For more information, see [https://experienceleague.adobe.com/docs/launch/using/extensions-ref/adobe-extension/overview.html?lang=en#extensions-ref Adobe Extensions].
 |Status=No
 }}{{Section
@@ Line 41: / Line 48: @@
 A rule consists of:
-*An '''event''' is a user action. A condition an optional characteristic that refines the event definition. Events and conditions define when a rule triggers. For example, "If a user is inactive for 5 seconds"
+*An '''event''', which is a user action. A condition and optional characteristic that refines the event definition. Events and conditions define when a rule triggers. For example, "If a user is inactive for 5 seconds."
-*An '''action''' is a code snippet that Launch injects when the rule is met.
+*An '''action''', which is a code snippet that Adobe Launch injects when the rule is met.
 ====Examples of events====
-*A page URL change
+*Page URL change
-*A key pressed
+*Key press
-*A scrolling event
+*Scrolling event
 ====Examples of conditions====
@@ Line 55: / Line 62: @@
 *An amount of time
-For more information on rules, see the Adobe Launch User Guide section on [https://docs.adobe.com/help/en/launch/using/reference/manage-resources/rules.html Rules].
+For more information about rules, see [https://docs.adobe.com/help/en/launch/using/reference/manage-resources/rules.html Rules] in the ''Adobe Launch User Guide''.
 |Status=No
 }}{{Section
@@ Line 64: / Line 71: @@
 ===Configure a rule===
 The following rule triggers after a user has been on a webpage for 6 seconds.
-[[File:AdobeLaunchConfig.png]]{{NoteFormat|In this example, the value in the '''Condition''' field indicates that this rule triggers on all pages. This is for illustration purposes only. If you do not specify where a rule triggers, it will trigger on all webpages where the {{mintydocsproduct}} tracking snippet is deployed.}}
+[[File:AdobeLaunchConfig.png]]{{NoteFormat|In this example, the value in the '''Condition''' field indicates that this rule triggers on all pages. If you do not specify where a rule triggers, it triggers on all webpages where you deployed the {{mintydocsproduct}} tracking snippet.|}}
 ===Call the event tag===
-From the action, call {{Link-SomewhereInThisVersion|manual=SDK|topic=Record|display text=ac('record')}} and define an event tag with the name '''TimeOnPage6Secs'''.
+From the action, call {{Link-SomewhereInThisVersion|manual=SDK|topic=Record|display text=ac('record')}} and define an event tag with the name '''TimeOnPage6Secs'''.[[File:ALConfigSegDef.png]]
 |Status=No
 }}{{Section

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Use Adobe Launch with Altocloud
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |TocName=Adobe Launch
 |ComingSoon=No

ATC/Current/Event/Adobe Launch - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"