ATC/Current/AgentGuide/PureEngage - Revision history

Ed.jamer@genesys.com: Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:16:32Z

Text replacement - "Gxxx Exxx on-premises" to "Genesys Engage on-premises"

2021-11-09T21:11:07Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:06:39Z

Text replacement - "Genesys Engage [oO]n-[pP]remises" to "Gxxx Exxx on-premises"

2021-11-09T20:29:51Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2020-11-17T18:18:27Z

Text replacement - "'''Predictive Engagement''' tab" to "'''Altocloud''' tab"

2020-11-17T15:12:58Z

2020-11-17T15:02:49Z

Text replacement - "Altocloud([. ])" to "Predictive Engagement$1"

2020-11-17T15:00:22Z

Text replacement - "ADAltocloud" to "ADPredictive_Engagement"

2020-07-25T02:30:14Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-15T12:07:09Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

@@ Line 59: / Line 59: @@
 |alignment=Vertical
 |structuredtext=* Genesys Multicloud CX: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADPredictive_Engagement Genesys Multicloud CX Agent's Guide]
-* Gxxx Exxx on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Predictive Engagement Chat Interaction]
+* Genesys Engage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Predictive Engagement Chat Interaction]
 |fullwidth=No
 |Status=No
 }}
 }}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=An agent's experience in Genesys Engage
+|DisplayName=An agent's experience in Genesys Multicloud CX
 |Platform=GenesysEngage-cloud
-|TocName=Genesys Engage
+|TocName=Genesys Multicloud CX
 |ComingSoon=No
 |Context={{MINTYDOCSPRODUCT}} presents customer journey information to agents.
 |Section={{Section
-|sectionHeading=Customer journey information in Genesys Engage
+|sectionHeading=Customer journey information in Genesys Multicloud CX
 |Standalone=No
 |ComingSoon=No
 |alignment=Vertical
-|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you see a new tab in your Genesys Engage Workspace when you receive the interaction.
+|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you see a new tab in your Genesys Multicloud CX Workspace when you receive the interaction.
 |fullwidth=No
 |Status=No

@@ Line 59: / Line 59: @@
 |alignment=Vertical
 |structuredtext=* Genesys Multicloud CX: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADPredictive_Engagement Genesys Multicloud CX Agent's Guide]
-* Genesys Engage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Predictive Engagement Chat Interaction]
+* Gxxx Exxx on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Predictive Engagement Chat Interaction]
 |fullwidth=No
 |Status=No
 }}
 }}

@@ Line 58: / Line 58: @@
 |ComingSoon=No
 |alignment=Vertical
-|structuredtext=* Genesys Engage cloud: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADPredictive_Engagement Genesys Engage cloud Agent's Guide]
+|structuredtext=* Genesys Multicloud CX: [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADPredictive_Engagement Genesys Multicloud CX Agent's Guide]
 * Genesys Engage on-premises: [https://docs.genesys.com/Documentation/IW/8.5.1/Help/AltocloudChatIneraction Predictive Engagement Chat Interaction]
 |fullwidth=No

@@ Line 27: / Line 27: @@
 |ComingSoon=No
 |alignment=Vertical
-|structuredtext=In Workspace Desktop Edition, customer journey information appears on the '''Predictive Engagement''' tab.
+|structuredtext=In Workspace Desktop Edition, customer journey information appears on the '''Altocloud''' tab.
 |fullwidth=No
 |Status=No