ATC/Current/AgentGuide/PureConnect - Revision history

Gayathri.jaishankar@genesys.com: Published

2021-10-01T11:57:50Z

Published

Barbara.martin@genesys.com: Published

2021-05-06T12:19:32Z

Published

Barbara.martin@genesys.com: Published

2021-05-05T17:54:51Z

Published

Barbara.martin@genesys.com: Published

2021-05-05T15:36:36Z

Published

Ed.jamer@genesys.com: Text replacement - "Altocloud([. ])" to "Predictive Engagement$1"

2020-11-17T15:02:48Z

Text replacement - "Altocloud([. ])" to "Predictive Engagement$1"

Barbara.martin@genesys.com: Published

2020-11-04T13:34:20Z

Published

Harleyvibes: Published

2020-10-14T18:39:50Z

Published

WikiSysop at 13:30, January 17, 2020

2020-01-17T13:30:42Z

DannaShirley: Published

2019-05-14T15:31:46Z

Published

DannaShirley: Published

2019-05-09T14:57:25Z

Published

@@ Line 71: / Line 71: @@
 |anchor=LocTech
 |alignment=Vertical
-|structuredtext=A visitor's location and technology information includes:
+|structuredtext=A visitor's location and technology information includes data on visitor's device, browser, and operating system that are represented with icons:
-*[[Draft:ATC/Current/AgentGuide/Additional information#Browsers|Browser]]
+*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information_icons|anchor=Browsers|display text=Browser}}
-*[[Draft:ATC/Current/AgentGuide/Additional information#Devices|Device]]
+*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information_icons|anchor=Devices|display text=Device}}
-*[[Draft:ATC/Current/AgentGuide/Additional information#OperatingSystems|Operating system]]
+*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information_icons|anchor=Operating_system|display text=Operating system}}
 |Status=No
 }}{{Section

@@ Line 12: / Line 12: @@
 |image=PureConnectAgentView.png
 |AltText=Agent's view of customer journey
-|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Predictive Engagement view in Interaction Connect when you pick up the interaction. In the Predictive Engagement view, you can access the following information, which updates as you interact with the visitor:
+|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the visitor's journey in the Predictive Engagement view in Interaction Connect when you pick up the interaction. The information updates as you interact with the visitor.
-*{{#mintydocs_link:topic=Customer journey}}
+#{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|anchor=VisitorInfo|display text=Visitor information}}
-*{{#mintydocs_link:topic=Matched segments}}
+#{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|anchor=SessionInfo|display text=Session information}}
-*{{#mintydocs_link:topic=Outcome scores}}
+#{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|anchor=JourneyMap|display text=Visit journey map}}
-*{{#mintydocs_link:topic=Additional information}}
+#{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|anchor=Searches|display text=Searches performed}}
 |Status=No
 }}{{Section
 |sectionHeading=For more information
 |alignment=Vertical
 |structuredtext=*[https://help.genesys.com/pureconnect/mergedProjects/wh_basl_connect/desktop/altocloud_view.htm Predictive Engagement view in Interaction Connect]

@@ Line 7: / Line 7: @@
 |Platform=PureConnect
 |Section={{Section
-|sectionHeading=The Genesys Predictive Engagement view in PureConnect
+|sectionHeading=Predictive Engagement view in PureConnect
-|alignment=Vertical
+|alignment=Horizontal
-|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect {{MINTYDOCSPRODUCT}} view when you pick up the interaction. On the {{MINTYDOCSPRODUCT}} view, you can access the following information, which updates as you interact with the visitor:
+|Media=Image
 *{{#mintydocs_link:topic=Customer journey}}

@@ Line 19: / Line 19: @@
 |sectionHeading=For more information
 |alignment=Vertical
-|structuredtext=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Predictive Engagement.htm Genesys Predictive Engagement for PureConnect agents]
+|structuredtext=*[https://help.genesys.com/pureconnect/mergedProjects/wh_basl_connect/desktop/altocloud_view.htm Predictive Engagement view in Interaction Connect]
-*[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Genesys Predictive Engagement integration landing page in the PureConnect Resource Center]
+*[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Genesys Predictive Engagement integration]
 |Status=No
 }}
 }}

@@ Line 19: / Line 19: @@
 |sectionHeading=For more information
 |alignment=Vertical
-|structuredtext=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm Genesys Predictive Engagement for PureConnect agents]
+|structuredtext=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Predictive Engagement.htm Genesys Predictive Engagement for PureConnect agents]
 *[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Genesys Predictive Engagement integration landing page in the PureConnect Resource Center]
 |Status=No
 }}
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=An agent's experience in PureConnect
 |TocName=PureConnect
 |ComingSoon=No
-|Context=Altocloud presents customer journey information to agents.
+|Platform=PureConnect
 |Section={{Section
 |sectionHeading=The Altocloud view in PureConnect
 |alignment=Vertical
-|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which is updated as you interact with the visitor:
+|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, you can display the customer's journey in the Interaction Connect Altocloud view when you pick up the interaction. On the Altocloud view, you can access the following information, which updates as you interact with the visitor:
 * {{#mintydocs_link:topic=Customer journey}}
-* {{#mintydocs_link:topic=Matched segments}}
+*{{#mintydocs_link:topic=Customer journey}}
-* {{#mintydocs_link:topic=Outcome scores}}
+*{{#mintydocs_link:topic=Matched segments}}
-* {{#mintydocs_link:topic=Additional information}}
+*{{#mintydocs_link:topic=Outcome scores}}
-|fullwidth=No
+*{{#mintydocs_link:topic=Additional information}}
 |Status=No
 }}{{Section
 |sectionHeading=For more information
 |alignment=Vertical
-|structuredtext=* [https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm Altocloud for PureConnect agents]
+|structuredtext=*[https://help.genesys.com/cic/mergedProjects/wh_basl_connect/desktop/Genesys_Altocloud.htm Altocloud for PureConnect agents]
-* [https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center]
+*[https://help.genesys.com/cic/desktop/altocloud_integration_landing.htm Altocloud integration landing page in the PureConnect Resource Center]
 |Status=No
 }}
 }}