ATC/Current/AgentGuide/Map icons - Revision history

WikiSysop at 12:00, March 20, 2023

2023-03-20T12:00:40Z

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:06Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-10-01T11:54:07Z

Published

Barbara.martin@genesys.com: Published

2021-08-10T17:43:07Z

Published

Barbara.martin@genesys.com: Published

2021-06-18T12:19:32Z

Published

Barbara.martin@genesys.com: Published

2021-05-06T13:18:38Z

Published

Show changes

Barbara.martin@genesys.com: Published

2021-05-05T11:32:45Z

Published

Barbara.martin@genesys.com: Published

2021-02-23T15:51:49Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T15:14:01Z

Published

Barbara.martin@genesys.com: Published

2020-12-16T13:25:28Z

Published

@@ Line 14: / Line 14: @@
 Following are the types of icons that could appear:
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=ChatActivityIcons|display text=Web chat}}
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=FormIcons|display text=Form activity}}
@@ Line 19: / Line 20: @@
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=MiscIcons|display text=Miscellaneous}}
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=CustomEvents|display text=Custom events}}
 |Status=No
 }}{{Section
-|sectionHeading=AI-381 Web messaging icons
+|sectionHeading=Web messaging icons
 |anchor=WebMessaging
 |alignment=Vertical
@@ Line 51: / Line 53: @@
 {{!}}Website visitor rejected the messaging offer.
 {{!}}}
-|Status=Yes
+|Status=No
 }}{{Section
 |sectionHeading=Web chat icons
@@ Line 93: / Line 95: @@
 <br />
 |Status=No
 }}{{Section
 |sectionHeading=Form-related icons
@@ Line 188: / Line 185: @@
 <br />
 |Status=No
 }}{{Section
 |sectionHeading=Call icons
 |anchor=CallIcons
 |alignment=Vertical
-|structuredtext=Not available for AI-381 beta per William; leave section as hidden.
+|structuredtext=<br />
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 224: / Line 216: @@
 {{!}}Agent transferred the call.
 {{!}}}
-|Status=Yes
+|Status=No
 }}
 }}

@@ Line 24: / Line 24: @@
 |anchor=WebMessaging
 |alignment=Vertical
-|structuredtext=These icons are only available to Genesys Cloud customers who are participating in the beta release for identity stitching.
+|structuredtext=These icons are only available to Genesys Cloud CX customers who are participating in the beta release for identity stitching.
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 96: / Line 96: @@
 |sectionHeading=AI-381 Add sentence above table in Web chat icons section
 |alignment=Vertical
-|structuredtext=These icons are not available to Genesys Cloud customers who are participating in the beta release for identity stitching.
+|structuredtext=These icons are not available to Genesys Cloud CX customers who are participating in the beta release for identity stitching.
 |Status=Yes
 }}{{Section
@@ Line 191: / Line 191: @@
 |sectionHeading=AI-381 Add sentence above table in Custom event icons section
 |alignment=Vertical
-|structuredtext=These icons are not available to Genesys Cloud customers who are participating in the beta release for identity stitching.
+|structuredtext=These icons are not available to Genesys Cloud CX customers who are participating in the beta release for identity stitching.
 |Status=Yes
 }}{{Section

@@ Line 14: / Line 14: @@
 Following are the types of icons that could appear:
-*[[Draft:ATC/Current/AgentGuide/Map icons#ChatActivityIcons|Web chat]]
+*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=ChatActivityIcons|display text=Web chat}}
-*[[Draft:ATC/Current/AgentGuide/Map icons#FormIcons|Form activity]]
+*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=FormIcons|display text=Form activity}}
-*[[Draft:ATC/Current/AgentGuide/Map icons#JourneyIcons|Journey Shaping]]
+*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=JourneyIcons|display text=Journey shaping}}
-*[[Draft:ATC/Current/AgentGuide/Map icons#MiscIcons|Miscellaneous]]
+*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=MiscIcons|display text=Miscellaneous}}
-*[[Draft:ATC/Current/AgentGuide/Map icons#CustomEvents|Custom event]]
+*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=CustomEvents|display text=Custom events}}
 |Status=No
 }}{{Section

@@ Line 20: / Line 20: @@
 *[[Draft:ATC/Current/AgentGuide/Map icons#CustomEvents|Custom event]]
 |Status=No
 }}{{Section
 |sectionHeading=Web chat icons
 |anchor=ChatActivityIcons
 |alignment=Vertical
-|structuredtext=<br />
+|structuredtext={{{!}} class="wikitable"
 {{!}}+
 !Icon
@@ Line 63: / Line 94: @@
 |Status=No
 }}{{Section
-|sectionHeading=Content offer icons
+|sectionHeading=AI-381 Add sentence above table in Web chat icons section
 |alignment=Vertical
-|structuredtext=<br />
+|structuredtext=These icons are not available to Genesys Cloud customers who are participating in the beta release for identity stitching.
 |Status=Yes
 }}{{Section
@@ Line 175: / Line 188: @@
 <br />
 |Status=No
 }}
 }}

@@ Line 14: / Line 14: @@
 Following are the types of icons that could appear:
 *[[Draft:ATC/Current/AgentGuide/Map icons#ChatActivityIcons|Web chat]]
 *[[Draft:ATC/Current/AgentGuide/Map icons#FormIcons|Form activity]]

@@ Line 14: / Line 14: @@
 Journey map icon descriptions:
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=ChatActivityIcons|display text=Web chat icons}}
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=ContentActivityIcons|display text=Content offer activity icons}}
 *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|anchor=FormIcons|display text=Form activity icons}}
@@ Line 23: / Line 23: @@
 |Status=No
 }}{{Section
-|sectionHeading=Web chat icons
+|sectionHeading=Web messaging icons
-|anchor=ChatActivityIcons
+|anchor=MessagingActivityIcons
 |alignment=Vertical
-|structuredtext=<br />
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, your organization might be using the new [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]] feature instead of web chat.
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 35: / Line 35: @@
 {{!}}[[File:cjv-webchat-offered.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Chat offered
+{{!}}Web messaging offered
-{{!}}{{MINTYDOCSPRODUCT}} offered a web chat to the visitor.
+{{!}}{{MINTYDOCSPRODUCT}} offered web messaging to the visitor.
 {{!}}-
 {{!}}[[File:cjv-webchat-accept.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-accept.png]]
-{{!}}Chat offer accepted
+{{!}}Web messaging offer accepted
-{{!}}Visitor accepted the web chat offer.
+{{!}}Visitor accepted the web messaging offer.
 {{!}}-
 {{!}}[[File:cjv-webchat-submitted.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-submitted.png]]
-{{!}}Chat form completed
+{{!}}Web messaging form completed
-{{!}}Visitor completed the form to request a web chat.
+{{!}}Visitor completed the form to request web messaging.
 {{!}}-
 {{!}}[[File:cjv-webchat-rejected.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-rejected.png]]
-{{!}}Chat rejected
+{{!}}Web messaging offer rejected
-{{!}}Visitor rejected the web chat offer.
+{{!}}Visitor rejected the web messaging offer.
 {{!}}-
 {{!}}[[File:cjv-webchat-timeout.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-timeout.png]]
-{{!}}Chat timed out
+{{!}}Web messaging offer timed out
-{{!}}Offer to chat timed out before the visitor responded.
+{{!}}Web messaging offer timed out before the visitor responded.
 {{!}}-
 {{!}}[[File:cjv-webchat-ignored.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-ignored.png]]
-{{!}}Chat ignored
+{{!}}Web messaging offer ignored
-{{!}}Visitor left the website before responding to the web chat offer.
+{{!}}Visitor left the website before responding to the web messaging offer.
 {{!}}-
 {{!}}[[File:cjv-webchat-error.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-error.png]]
-{{!}}Chat error
+{{!}}Web messaging error
-{{!}}Web chat experienced an error.
+{{!}}Web messaging experienced an error.
 {{!}}}
 |Status=No
 }}{{Section
-|sectionHeading=Web messaging icons
+|sectionHeading=Web chat icons
-|anchor=MessagingActivityIcons
+|anchor=ChatActivityIcons
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, your organization might be using the new [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]] feature instead of web chat.
+|structuredtext=<br />
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 77: / Line 76: @@
 {{!}}[[File:cjv-webchat-offered.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Web messaging offered
+{{!}}Chat offered
-{{!}}{{MINTYDOCSPRODUCT}} offered web messaging to the visitor.
+{{!}}{{MINTYDOCSPRODUCT}} offered a web chat to the visitor.
 {{!}}-
 {{!}}[[File:cjv-webchat-accept.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-accept.png]]
-{{!}}Web messaging offer accepted
+{{!}}Chat offer accepted
-{{!}}Visitor accepted the web messaging offer.
+{{!}}Visitor accepted the web chat offer.
 {{!}}-
 {{!}}[[File:cjv-webchat-submitted.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-submitted.png]]
-{{!}}Web messaging form completed
+{{!}}Chat form completed
-{{!}}Visitor completed the form to request web messaging.
+{{!}}Visitor completed the form to request a web chat.
 {{!}}-
 {{!}}[[File:cjv-webchat-rejected.png{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-rejected.png]]
-{{!}}Web messaging offer rejected
+{{!}}Chat rejected
-{{!}}Visitor rejected the web messaging offer.
+{{!}}Visitor rejected the web chat offer.
 {{!}}-
 {{!}}[[File:cjv-webchat-timeout.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-timeout.png]]
-{{!}}Web messaging offer timed out
+{{!}}Chat timed out
-{{!}}Web messaging offer timed out before the visitor responded.
+{{!}}Offer to chat timed out before the visitor responded.
 {{!}}-
 {{!}}[[File:cjv-webchat-ignored.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-ignored.png]]
-{{!}}Web messaging offer ignored
+{{!}}Chat ignored
-{{!}}Visitor left the website before responding to the web messaging offer.
+{{!}}Visitor left the website before responding to the web chat offer.
 {{!}}-
 {{!}}[[File:cjv-webchat-error.png{{!}}left{{!}}frameless{{!}}50x50px{{!}}link=https://all.docs.genesys.com/File:cjv-webchat-error.png]]
-{{!}}Web messaging error
+{{!}}Chat error
-{{!}}Web messaging experienced an error.
+{{!}}Web chat experienced an error.
 {{!}}}
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Journey map icons (Genesys Cloud)
 |TocName=Journey map icons (Genesys Cloud)
-|Context=Learn about the icons that Genesys Cloud agents see when they review the customer journey map for a user.
+|Context=Learn about the icons that Genesys Cloud agents see when they review the customer journey map for a visitor.
 |ComingSoon=Yes
 |Platform=GenesysCloud
@@ Line 10: / Line 10: @@
 |anchor=AboutMapIcons
 |alignment=Vertical
-|structuredtext=Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates when the user completed the activity.
+|structuredtext=Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates when the visitor completed the activity.
 Journey map icon descriptions: