ATC/Current/AgentGuide/How Predictive Engagement enriches your chat experience - Revision history

WikiSysop at 11:00, March 20, 2023

2023-03-20T11:00:42Z

2021-11-09T21:28:47Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-05-07T11:19:08Z

Published

2021-05-06T14:39:50Z

Published

2020-12-16T13:14:49Z

Published

2020-11-17T14:48:09Z

2020-10-14T18:31:16Z

Published

2020-10-14T17:30:29Z

Published

2020-07-25T02:30:01Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-15T11:44:58Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 22: / Line 22: @@
 |image=VisitorWebMsg.png
 |AltText=How web messaging appears
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud CX customer, your organization might be using the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature instead of web chat.
+|structuredtext=If you are a Genesys Cloud CX customer, your organization might be using the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature instead of web chat.

@@ Line 22: / Line 22: @@
 |image=VisitorWebMsg.png
 |AltText=How web messaging appears
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, your organization might be using the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature instead of web chat.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud CX customer, your organization might be using the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature instead of web chat.

@@ Line 3: / Line 3: @@
 |DisplayName=A visitor's experience
 |TocName=A visitor's experience
-|Context={{MINTYDOCSPRODUCT}} presents contextual information about a visitor's history with your website and company.
+|Context=Learn about a visitor's experience with {{MINTYDOCSPRODUCT}} on your website.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
@@ Line 12: / Line 12: @@
 |Media=Image
 |image=AcceptChat.png
-|structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> when a visitor takes a specific action, such as requesting a quote or clicking an option to start a chat.
+|AltText=How chats appear
-If the visitor accepts or requests a chat, {{MINTYDOCSPRODUCT}} starts a chat interaction and routes it to your queue.
 |Status=No
 }}
 }}

@@ Line 12: / Line 12: @@
 |Media=Image
 |image=AcceptChat.png
-|structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> when a customer takes a specific action, such as requesting a quote or clicking an option to start a chat.
+|structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> when a visitor takes a specific action, such as requesting a quote or clicking an option to start a chat.
 If the visitor accepts or requests a chat, {{MINTYDOCSPRODUCT}} starts a chat interaction and routes it to your queue.

@@ Line 12: / Line 12: @@
 |Media=Image
 |image=AcceptChat.png
-|structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> <span>automatically</span> when a customer takes a specific action, such as requesting a quote or clicking a button to start a chat.
+|structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> when a customer takes a specific action, such as requesting a quote or clicking an option to start a chat.
+If the visitor accepts or requests a chat, {{MINTYDOCSPRODUCT}} starts a chat interaction and routes it to your queue.
 |Status=No
 }}
 }}

← Older revision	Revision as of 14:48, November 17, 2020
(No difference)

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=A customer's experience
 |TocName=A customer's experience
 |Context={{MINTYDOCSPRODUCT}} presents contextual information about your visitor's history with your website and company.
 |Section={{Section
 |sectionHeading=How chats appear
 |anchor=ChatAppears
 |alignment=Horizontal
 |image=AcceptChat.png
-|Media=Image
+|structuredtext=<span>{{MINTYDOCSPRODUCT}} displays a chat window</span> <span>automatically</span> when a customer takes a specific action, such as requesting a quote or clicking a Chat Now button.
-If the visitor accepts the chat, {{MINTYDOCSPRODUCT}} initiates a chat interaction that is routed to your queue.
+If the visitor accepts the chat, {{MINTYDOCSPRODUCT}} initiates a chat interaction and routes it to your queue.
 |Status=No
 }}
 }}