https://all.docs.genesys.com/index.php?action=history&feed=atom&title=ATC%2FCurrent%2FAgentGuide%2FGet_started_GenesysCloud 2026-06-12T15:46:39Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=ATC/Current/AgentGuide/Get_started_GenesysCloud&diff=110338&oldid=prev 2021-11-09T21:28:19Z

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Ed.jamer@genesys.com https://all.docs.genesys.com/index.php?title=ATC/Current/AgentGuide/Get_started_GenesysCloud&diff=90473&oldid=prev 2021-06-02T17:08:33Z

<p>Published</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 17:08, June 2, 2021</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l10" >Line 10:</td> <td colspan="2" class="diff-lineno">Line 10:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|alignment=Vertical</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; 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Barbara.martin@genesys.com https://all.docs.genesys.com/index.php?title=ATC/Current/AgentGuide/Get_started_GenesysCloud&diff=88380&oldid=prev 2021-05-06T14:33:23Z

<p>Published</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 14:33, May 6, 2021</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l11" >Line 11:</td> <td colspan="2" class="diff-lineno">Line 11:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=#Learn how {{MintyDocsProduct}} {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=How_Predictive_Engagement_enriches_your_chat_experience|display text=engages visitors on your website}}.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; 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Barbara.martin@genesys.com https://all.docs.genesys.com/index.php?title=ATC/Current/AgentGuide/Get_started_GenesysCloud&diff=88282&oldid=prev 2021-05-05T19:00:52Z

<p>Published</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 19:00, May 5, 2021</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l9" >Line 9:</td> <td colspan="2" class="diff-lineno">Line 9:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|sectionHeading=Learn how {{MINTYDOCSPRODUCT}} works on your website</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|sectionHeading=Learn how {{MINTYDOCSPRODUCT}} works on your website</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|alignment=Vertical</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|alignment=Vertical</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=#Learn how {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=How_Predictive_Engagement_enriches_your_chat_experience|display text=<del class="diffchange diffchange-inline">{{MINTYDOCSPRODUCT}} </del>engages <del class="diffchange diffchange-inline">your customers </del>on your website}}.<del class="diffchange diffchange-inline">&lt;br /&gt;</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=#Learn how <ins class="diffchange diffchange-inline">{{MintyDocsProduct}} </ins>{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=How_Predictive_Engagement_enriches_your_chat_experience|display text=engages <ins class="diffchange diffchange-inline">visitors </ins>on your website}}.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Learn [https://help.mypurecloud.com/articles/?p=195466 where you can see customer journey information.]</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Learn [https://help.mypurecloud.com/articles/?p=195466 where you can see customer journey information.]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Familiarize yourself with the different types of customer information that {{MINTYDOCSPRODUCT}} provides:</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Familiarize yourself with the different types of customer information that {{MINTYDOCSPRODUCT}} provides:</div></td></tr> </table>

Barbara.martin@genesys.com https://all.docs.genesys.com/index.php?title=ATC/Current/AgentGuide/Get_started_GenesysCloud&diff=72083&oldid=prev 2020-11-19T15:03:16Z

<p>Published</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 15:03, November 19, 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l10" >Line 10:</td> <td colspan="2" class="diff-lineno">Line 10:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|alignment=Vertical</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|alignment=Vertical</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=#Learn how {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=How_Predictive_Engagement_enriches_your_chat_experience|display text={{MINTYDOCSPRODUCT}} engages your customers on your website}}.&lt;br /&gt;</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=#Learn how {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=How_Predictive_Engagement_enriches_your_chat_experience|display text={{MINTYDOCSPRODUCT}} engages your customers on your website}}.&lt;br /&gt;</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>#Learn [https://help.mypurecloud.com/articles/<del class="diffchange diffchange-inline">work-with-chat-interactions-with-altocloud/ </del>where you can see customer journey information.]</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>#Learn [https://help.mypurecloud.com/articles/<ins class="diffchange diffchange-inline">?p=195466 </ins>where you can see customer journey information.]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Familiarize yourself with the different types of customer information that {{MINTYDOCSPRODUCT}} provides:</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Familiarize yourself with the different types of customer information that {{MINTYDOCSPRODUCT}} provides:</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#*{{#mintydocs_link:manual=AgentGuide|topic=Customer_journey|link text=Customer journey}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#*{{#mintydocs_link:manual=AgentGuide|topic=Customer_journey|link text=Customer journey}}</div></td></tr> </table>

Barbara.martin@genesys.com https://all.docs.genesys.com/index.php?title=ATC/Current/AgentGuide/Get_started_GenesysCloud&diff=71479&oldid=prev 2020-11-17T14:58:06Z

<p>Text replacement - &quot;Altocloud_&quot; to &quot;Predictive_Engagement_&quot;</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 14:58, November 17, 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l9" >Line 9:</td> <td colspan="2" class="diff-lineno">Line 9:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|sectionHeading=Learn how {{MINTYDOCSPRODUCT}} works on your website</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|sectionHeading=Learn how {{MINTYDOCSPRODUCT}} works on your website</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|alignment=Vertical</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|alignment=Vertical</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=#Learn how {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=<del class="diffchange diffchange-inline">How_Altocloud_enriches_your_chat_experience</del>|display text={{MINTYDOCSPRODUCT}} engages your customers on your website}}.&lt;br /&gt;</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=#Learn how {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=<ins class="diffchange diffchange-inline">How_Predictive_Engagement_enriches_your_chat_experience</ins>|display text={{MINTYDOCSPRODUCT}} engages your customers on your website}}.&lt;br /&gt;</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Learn [https://help.mypurecloud.com/articles/work-with-chat-interactions-with-altocloud/ where you can see customer journey information.]</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Learn [https://help.mypurecloud.com/articles/work-with-chat-interactions-with-altocloud/ where you can see customer journey information.]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Familiarize yourself with the different types of customer information that {{MINTYDOCSPRODUCT}} provides:</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>#Familiarize yourself with the different types of customer information that {{MINTYDOCSPRODUCT}} provides:</div></td></tr> </table>

Ed.jamer@genesys.com https://all.docs.genesys.com/index.php?title=ATC/Current/AgentGuide/Get_started_GenesysCloud&diff=57259&oldid=prev 2020-07-15T18:07:13Z

<p>Published</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Get started<br /> |TocName=Genesys Cloud<br /> |Context=Get started using {{MINTYDOCSPRODUCT}} for Genesys Cloud.<br /> |ComingSoon=No<br /> |Platform=GenesysCloud<br /> |Section={{Section<br /> |sectionHeading=Learn how {{MINTYDOCSPRODUCT}} works on your website<br /> |alignment=Vertical<br /> |structuredtext=#Learn how {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=How_Altocloud_enriches_your_chat_experience|display text={{MINTYDOCSPRODUCT}} engages your customers on your website}}.&lt;br /&gt;<br /> #Learn [https://help.mypurecloud.com/articles/work-with-chat-interactions-with-altocloud/ where you can see customer journey information.]<br /> #Familiarize yourself with the different types of customer information that {{MINTYDOCSPRODUCT}} provides:<br /> #*{{#mintydocs_link:manual=AgentGuide|topic=Customer_journey|link text=Customer journey}}<br /> #*{{#mintydocs_link:manual=AgentGuide|topic=Matched_segments|link text=Matched segments}}<br /> #*{{#mintydocs_link:manual=AgentGuide|topic=Outcome_scores|link text=Outcome scores}}<br /> #*{{#mintydocs_link:manual=AgentGuide|topic=Additional information|link text=Additional information}}<br /> |Status=No<br /> }}<br /> }}</div>

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