ATC/Current/AgentGuide/Customer journey information - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:11:33Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:19Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:04:10Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:20Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:30, January 17, 2020

2020-01-17T13:30:25Z

WikiSysop: Text replacement - "|Type=Structured" to "|Type=Structured |gif=No"

2019-01-31T16:28:45Z

Text replacement - "|Type=Structured" to "|Type=Structured |gif=No"

DannaShirley: Published

2018-12-05T14:41:03Z

Published

Bgrenon: 1 revision imported

2018-11-07T15:27:07Z

1 revision imported

DannaShirley at 21:34, November 5, 2018

2018-11-05T21:34:24Z

New page

{{Article
|DisplayName=The Altocloud tab
|Platform=PureEngage
|TocName=The Altocloud tab
|Context=In Workspace Desktop Edition, the Altocloud tab displays customer journey information.
|Section={{Section
|sectionHeading=The Altocloud tab in Workspace Desktop Edition
|Type=Structured
|alignment=Horizontal
|image=WDE gadgets.png
|structuredtext=To access the Altocloud Plugin during interactions, click the '''Altocloud''' tab in your PureEngage Workspace.

In the '''Altocloud''' tab, you can access the following journey content for the currently active interaction:
* Visitor details and online presence status
* Visit details including
** Real-time customer journey chart
** Real-time view of matched segments
** Real-time view of outcome scores
|fullwidth=No
}}{{Section
|sectionHeading=Show and hide tools
|Type=Structured
|alignment=Horizontal
|image=GadgetHideShow.png
|structuredtext=Every tool has a Hide/Show toggle button.
|fullwidth=No
}}
}}

@@ Line 12: / Line 12: @@
 |alignment=Horizontal
 |image=WDE gadgets.png
-|structuredtext=To access the {{MINTYDOCSPRODUCT}} Plugin during interactions, click the '''{{MINTYDOCSPRODUCT}}''' tab in your Genesys Engage Workspace.
+|structuredtext=To access the {{MINTYDOCSPRODUCT}} Plugin during interactions, click the '''{{MINTYDOCSPRODUCT}}''' tab in your Genesys Multicloud CX Workspace.

@@ Line 1: / Line 1: @@
 {{Article
 |DisplayName=The {{MINTYDOCSPRODUCT}} tab
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=The {{MINTYDOCSPRODUCT}} tab
 |Context=In Workspace Desktop Edition, the {{MINTYDOCSPRODUCT}} tab displays customer journey information.

@@ Line 12: / Line 12: @@
 |alignment=Horizontal
 |image=WDE gadgets.png
-|structuredtext=To access the {{MINTYDOCSPRODUCT}} Plugin during interactions, click the '''{{MINTYDOCSPRODUCT}}''' tab in your PureEngage Workspace.
+|structuredtext=To access the {{MINTYDOCSPRODUCT}} Plugin during interactions, click the '''{{MINTYDOCSPRODUCT}}''' tab in your Genesys Engage Workspace.

@@ Line 1: / Line 1: @@
 {{Article
 |DisplayName=The {{MINTYDOCSPRODUCT}} tab
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |TocName=The {{MINTYDOCSPRODUCT}} tab
 |Context=In Workspace Desktop Edition, the {{MINTYDOCSPRODUCT}} tab displays customer journey information.

@@ Line 6: / Line 6: @@
 |Section={{Section
 |sectionHeading=The {{MINTYDOCSPRODUCT}} tab in Workspace Desktop Edition
-|Type=Structured
+|Media=Image
-|gif=No
+|Standalone=No
 |alignment=Horizontal
 |image=WDE gadgets.png
@@ Line 22: / Line 24: @@
 }}{{Section
 |sectionHeading=Show and hide tools
-|Type=Structured
+|Media=Image
-|gif=No
+|Standalone=No
 |alignment=Horizontal
 |image=GadgetHideShow.png

← Older revision	Revision as of 15:27, November 7, 2018
(No difference)