ATC/Current/AdminGuide/Web tracking - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:04Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-08-10T11:27:15Z

Published

Barbara.martin@genesys.com: Published

2021-05-13T12:59:46Z

Published

Barbara.martin@genesys.com: Published

2021-05-05T10:38:44Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T12:48:42Z

Published

Barbara.martin@genesys.com: Published

2021-02-16T10:44:52Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T18:46:47Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T17:43:25Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T15:54:41Z

Published

Barbara.martin@genesys.com: Published

2020-12-15T13:04:54Z

Published

@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Settings''' > '''Edit''', or '''View'''
 *Deploy one of the following:
-**For Genesys Cloud customers using web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy Genesys Messenger}}.
+**For Genesys Cloud CX customers using web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy Genesys Messenger}}.
 **For all other customers, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}}.
 |Section={{Section
@@ Line 19: / Line 19: @@
 |Media=Image
 |image=WebTracking.png
-|structuredtext=#In Admin in Genesys Cloud, open the '''Global Settings''' page and then click the '''Tracking Settings''' tab.
+|structuredtext=#In Admin in Genesys Cloud CX, open the '''Global Settings''' page and then click the '''Tracking Settings''' tab.
 #Specify the [[#AllowedDomains|allowed domains]].{{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
 #Specify any {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=ExcludeIPAddressesses|display text=excluded IP addresses}}.
@@ Line 34: / Line 34: @@
 |Media=Image
 |image=AllowedDomains.png
-|structuredtext={{NoteFormat|1=To configure the allowed domains if you are a Genesys Cloud customer using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}, see "Restrict domain access" in the [https://help.mypurecloud.com/articles/?p=239328 Deploy Messenger] article in the Genesys Cloud Resource Center.|2=}}
+|structuredtext={{NoteFormat|1=To configure the allowed domains if you are a Genesys Cloud CX customer using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}, see "Restrict domain access" in the [https://help.mypurecloud.com/articles/?p=239328 Deploy Messenger] article in the Genesys Cloud CX Resource Center.|2=}}
 Identify the website domains from which to accept web traffic.
@@ Line 41: / Line 41: @@
 * Include only domain and sub-domain labels. Do not include other "/paths" after the domain.
 * {{MINTYDOCSPRODUCT}} validates your domain entries and, if any are incorrect, displays an error message.
-* '''NEW:''' This list of allowed domains should match the {{Link-Standalone|topic=ATC/GPEandWidgets|anchor=Genesys CloudNotes|display text=list of allowed domains for the widget}}.|}}<br />
+* '''NEW:''' This list of allowed domains should match the {{Link-Standalone|topic=ATC/GPEandWidgets|anchor=Genesys Cloud CXNotes|display text=list of allowed domains for the widget}}.|}}<br />
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Web tracking
 |TocName=Web tracking
-|Context=Configure how {{MINTYDOCSPRODUCT}} tracks visitors as they move through your website.{{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Configure how {{MINTYDOCSPRODUCT}} tracks visitors as they move through your website.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 34: / Line 34: @@
 |Media=Image
 |image=AllowedDomains.png
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To configure the allowed domains when using web messaging, see "Restrict domain access" in the [https://help.mypurecloud.com/articles/?p=239328 Deploy Messenger] article in the Genesys Cloud Resource Center.
+|structuredtext={{NoteFormat|1=To configure the allowed domains if you are a Genesys Cloud customer using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}, see "Restrict domain access" in the [https://help.mypurecloud.com/articles/?p=239328 Deploy Messenger] article in the Genesys Cloud Resource Center.|2=}}
-If you are not using web messaging, the remainder of this section applies to you.
+Identify the website domains from which to accept web traffic.
 {{NoteFormat|&nbsp;

@@ Line 11: / Line 11: @@
 **'''Journey '''>''' Settings''' > '''Edit''', or '''View'''
 *Deploy one of the following:
-**For Genesys Cloud customers, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy Genesys Messenger}}.
+**For Genesys Cloud customers using web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy Genesys Messenger}}.
-**For Genesys Engage and PureConnect customers, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}}.
+**For all other customers, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}}.
 |Section={{Section
 |sectionHeading=Configure web tracking

@@ Line 3: / Line 3: @@
 |DisplayName=Web tracking
 |TocName=Web tracking
-|Context=Configure how {{MINTYDOCSPRODUCT}} tracks visitors as they move through your website.
+|Context=Configure how {{MINTYDOCSPRODUCT}} tracks visitors as they move through your website.{{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 10: / Line 10: @@
 *[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
 **'''Journey '''>''' Settings''' > '''Edit''', or '''View'''
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=Deploy the tracking snippet.}}
+*Deploy one of the following:
 |Section={{Section
 |sectionHeading=Configure web tracking
 |anchor=ConfigureWebTracking
@@ Line 38: / Line 34: @@
 |Media=Image
 |image=AllowedDomains.png
-|structuredtext=Identify the website domains from which to accept web traffic.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To configure the allowed domains when using web messaging, see "Restrict domain access" in the [https://help.mypurecloud.com/articles/?p=239328 Deploy Messenger] article in the Genesys Cloud Resource Center.
 {{NoteFormat|&nbsp;

@@ Line 15: / Line 15: @@
 |anchor=WebMessaging
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article applies only to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To start tracking, [https://developer.mypurecloud.com/api/webmessaging/configure.html configure Messenger] and then use the [https://developer.mypurecloud.com/api/webmessaging/messengersdk/ Messenger JavaScript SDK] to configure how you want to track web events.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article applies only to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To start tracking, [https://developer.genesys.cloud/api/digital/webmessaging/configure.html configure Messenger] and then use the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] to configure how you want to track web events.
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Web tracking
 |TocName=Web tracking
-|Context=Configure how {{MINTYDOCSPRODUCT}} tracks your visitors as they move through your website.
+|Context=Configure how {{MINTYDOCSPRODUCT}} tracks visitors as they move through your website.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 27: / Line 27: @@
 #Specify any {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=ExcludeIPAddressesses|display text=excluded IP addresses}}.
 #Specify the [[#ShortIDLength|short ID length]].
-#Specify any [[#ExcludeURLQueryParameters|URL query parameters]] that {{MINTYDOCSPRODUCT}} should ignore.
+#Specify any [[#ExcludeURLQueryParameters|URL query parameters]] for {{MINTYDOCSPRODUCT}} to ignore.
 #Indicate whether {{MINTYDOCSPRODUCT}} should [[#KeepURLFrag|keep URL fragments]].
 #Specify any [[#SiteSearchSettings|site search settings]].
@@ Line 38: / Line 38: @@
 |Media=Image
 |image=AllowedDomains.png
-|structuredtext=Identify the website domains that you want to accept web traffic from.
+|structuredtext=Identify the website domains from which to accept web traffic.
-{{NoteFormat|
+{{NoteFormat|&nbsp;
-* Include only domain and sub-domain labels. Do not include additional /paths after the domain.
+* Include only domain and sub-domain labels. Do not include other "/paths" after the domain.
 * {{MINTYDOCSPRODUCT}} validates your domain entries and, if any are incorrect, displays an error message.
 * '''NEW:''' This list of allowed domains should match the {{Link-Standalone|topic=ATC/GPEandWidgets|anchor=Genesys CloudNotes|display text=list of allowed domains for the widget}}.|}}<br />
@@ Line 121: / Line 121: @@
 Choose a short ID length that is long enough to be unique among all visitors that are active on your website currently. The more traffic your site gets, the longer your short ID should be. For example, if you always have less than 10,000 visitors at any time, a short ID length of 4 will suffice. If you could have more than 100,000 visitors at any one time, choose a short ID length of 6.
-{{NoteFormat|You can increase the length of the short ID at any time. Your changes take effect immediately. |1}}
+{{NoteFormat|You can increase the length of the short ID at any time. Your changes are effective immediately. |1}}
 |Status=No
 }}{{Section
@@ Line 147: / Line 147: @@
 |Media=Video
 |image=397266176
-|structuredtext=Each time a user searches your site, the URL for your webpage changes. Since {{MintyDocsProduct}} tracks URL changes, the information about each user's specific searches can appear as part of the visitor's journey data. You can see this information in {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now}} under {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Searches_performed|display text=Searches performed}}. Your agents have a similar view.
+|structuredtext=Each time a visitor searches your site, the URL for your webpage changes. Since {{MintyDocsProduct}} tracks URL changes, the information about each visitor's specific searches can appear as part of the customer journey data. You can see this information in {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Live_Now}} under {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Searches_performed|display text=Searches performed}}. Your agents have a similar view.
 To configure, in the '''Site search settings''' box type the URL parameter for search terms on your website. For example, suppose that when a visitor searches for "Sale," the string, “?term=Sale#search” appends to the end of your URL. In this case, type '''term''' in the '''Site search settings''' box.{{NoteFormat|If you do not know your URL parameter for search terms, try searching for something on your website. Then note what appears when the URL changes.|2}}

@@ Line 51: / Line 51: @@
 |Media=GIF
 |image=ExIP1.gif
-|structuredtext=You can designate IP addresses for which {{MINTYDOCSPRODUCT}} should not generate web events. For example, when you don't want to track visits from internal users.
+|structuredtext=You can designate IP addresses for which you don't want {{MINTYDOCSPRODUCT}} to generate web events. For example, when you don't want to track visits from internal users.
-{{NoteFormat|
+{{NoteFormat|&nbsp;
-* This feature works in addition to whatever blocking your corporate IT department does to block external traffic from competitors, robo-spammers, and so on.
+* This feature works in addition to whatever blocking your corporate IT department does to block external traffic (for example, from competitors, robo-spammers).
 *You can add up to 10 IP filters.
 * If you are not sure what IP addresses to exclude, check with your network administrator and watch incoming traffic on your website logs.