ATC/Current/AdminGuide/Web sessions - Revision history

WikiSysop at 12:01, October 28, 2022

2022-10-28T12:01:00Z

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:58Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-08-16T11:46:06Z

Published

Barbara.martin@genesys.com: Published

2021-05-18T18:38:42Z

Published

Barbara.martin@genesys.com: Published

2021-05-13T13:30:52Z

Published

Barbara.martin@genesys.com: Published

2021-05-04T18:50:41Z

Published

Barbara.martin@genesys.com: Published

2021-05-04T15:13:26Z

Published

Barbara.martin@genesys.com: Published

2021-05-04T12:16:03Z

Published

Barbara.martin@genesys.com: Published

2021-01-29T13:52:42Z

Published

Barbara.martin@genesys.com: Published

2020-12-18T19:07:59Z

Published

@@ Line 57: / Line 57: @@
 |Status=No
 }}{{Section
 |alignment=Vertical
-|structuredtext=For more information about tracking limits, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Object_limits|display text=Limits for Genesys Predictive Engagement objects}}.
+|structuredtext=AI-23 Add to section above
 |Status=Yes
 }}{{Section
@@ Line 116: / Line 117: @@
 *Appearance of attributes in the tooltip
-For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Event_types|anchor=MakeItMeaningful|display text=Make event information meaningful to agents}}.
+<br />
 |Status=No
 }}
 }}

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **To see custom sessions and custom events, assign agents specific {{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=permissions}}.
 *Deploy one of the following:
-**For Genesys Cloud customers using web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy Genesys Messenger}}.
+**For Genesys Cloud CX customers using web messaging, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=configure and deploy Genesys Messenger}}.
 **For all other customers, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the tracking snippet}}.
 |Section={{Section
@@ Line 32: / Line 32: @@
 *We do not create contacts from cookies.
-*We do add cookies to existing Genesys Cloud [https://help.mypurecloud.com/articles/?p&#61;70936 external contacts].|}}
+*We do add cookies to existing Genesys Cloud CX [https://help.mypurecloud.com/articles/?p&#61;70936 external contacts].|}}
 If you deployed the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}} to your website and you use the {{Link-SomewhereInThisVersion|manual=SDK|topic=Get_started|display text=Journey JavaScript SDK}} to capture a customer's personal data while they are on your website, it's possible for us to identify them. For example, you can use  <code>{{Link-SomewhereInThisVersion|manual=SDK|topic=Identify|display text=ac 'identify'}}</code> and {{Link-SomewhereInThisVersion|manual=SDK|topic=Traits_mapper|display text=map traits to link visitor records}}.

@@ Line 34: / Line 34: @@
 *We do add cookies to existing Genesys Cloud [https://help.mypurecloud.com/articles/?p&#61;70936 external contacts].|}}
-If you use the {{Link-SomewhereInThisVersion|manual=SDK|topic=Get_started|display text=Journey JavaScript SDK}} to capture a customer's personal data while they are on your website, it's possible for us to identify them. For example, you can use  <code>{{Link-SomewhereInThisVersion|manual=SDK|topic=Identify|display text=ac 'identify'}}</code> and {{Link-SomewhereInThisVersion|manual=SDK|topic=Traits_mapper|display text=map traits to link visitor records}}.
+If you deployed the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}} to your website and you use the {{Link-SomewhereInThisVersion|manual=SDK|topic=Get_started|display text=Journey JavaScript SDK}} to capture a customer's personal data while they are on your website, it's possible for us to identify them. For example, you can use  <code>{{Link-SomewhereInThisVersion|manual=SDK|topic=Identify|display text=ac 'identify'}}</code> and {{Link-SomewhereInThisVersion|manual=SDK|topic=Traits_mapper|display text=map traits to link visitor records}}.
 If we are unable to verify that the customer has a corresponding customer record, the customer's name appears as "Unknown" in the session card.
@@ Line 50: / Line 50: @@
 |structuredtext=As a customer navigates your website, {{MintyDocsProduct}} collects the following data about the customer's activity during a web session. Agents can view this information in the web session card. You can use this data to create {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=segments}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=outcomes}}, and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}} that orchestrate future visitor journeys:
-*{{Link-SomewhereInThisVersion|manual=SDK|topic=Pageview|display text=Page views}} (Journey JavaScript SDK users only)
+*{{Link-SomewhereInThisVersion|manual=SDK|topic=Pageview|display text=Page views}} (only available if you deployed the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}} to your website)
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_sessions|anchor=TrackMoreEvents|display text=Custom web events}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=SiteSearchSettings|display text=Searches}}
@@ Line 96: / Line 96: @@
 *Segments matched during the session
 *Outcomes achieved during the session
 |Status=No
 }}{{Section

@@ Line 4: / Line 4: @@
 |TocName=Web sessions
 |Context=Learn how to capture information about customer activity on your website and present it to agents.
 |ComingSoon=Yes
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 11: / Line 11: @@
 **To see custom sessions and custom events, assign agents specific {{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=permissions}}.
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Deploy the {{MINTYDOCSPRODUCT}} tracking snippet.}}
+*Deploy one of the following:
 |Section={{Section
 |sectionHeading=Overview

@@ Line 16: / Line 16: @@
 |anchor=WSOverview
 |alignment=Vertical
-|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=track your website}} with {{MintyDocsProduct}}, we capture the history of web interactions. This history includes all the times and ways that customers visited and interacted with your website.
+|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_data_tracking|display text=track your website}} with {{MintyDocsProduct}}, we capture the history of web interactions. This history includes all the times and ways that customers visited and interacted with your website.
 Each time a customer arrives on your website, a new web session begins. The web session ends when a customer is inactive for 20 minutes or longer.
@@ Line 39: / Line 39: @@
 |anchor=WebSessionType
 |alignment=Vertical
-|structuredtext=We assign each web session the predefined <code>web</code> session type. You cannot change this type.
+|structuredtext=We assign each web session the predefined web session type. You cannot change this type.
 |Status=No
 }}{{Section
@@ Line 47: / Line 47: @@
 |structuredtext=As a customer navigates your website, {{MintyDocsProduct}} collects the following data about the customer's activity during a web session. Agents can view this information in the web session card. You can use this data to create {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=segments}}, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=outcomes}}, and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=action maps}} that orchestrate future visitor journeys:
-*{{Link-SomewhereInThisVersion|manual=SDK|topic=Pageview|display text=Page views}}
+*{{Link-SomewhereInThisVersion|manual=SDK|topic=Pageview|display text=Page views}} (Journey JavaScript SDK users only)
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_sessions|anchor=TrackMoreEvents|display text=Custom web events}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=SiteSearchSettings|display text=Searches}}
@@ Line 64: / Line 64: @@
 |Media=Image
 |image=acrecordexample.png
-|structuredtext=You can use the {{Link-SomewhereInThisVersion|manual=SDK|topic=Record|display text=ac('record') method}} in the Journey JavaScript SDK to track custom web events.
+|structuredtext=You can track custom web events using one of the following:
 For example:
@@ Line 73: / Line 76: @@
 *In-page messaging (for example, wrong password, form errors)
-For these custom web events, you can track {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Record|anchor=customAttributes|display text=custom attributes}}. For example, suppose we track the following web event using <code>ac('record')</code>.<syntaxhighlight lang="javascript">
+For these custom web events, you can track custom attributes. When an agent clicks the event's icon on the customer journey map, the custom attributes and their corresponding values appear in the tooltip.
 |Status=No
 }}{{Section

@@ Line 52: / Line 52: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=SiteSearchSettings|display text=Searches}}
-For more information about tracking limits, see {{Link-Standalone|topic=ATC/Limits}}.<br />For more information about web event tracking for billing purposes, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Usage}}.
+For more information about web event tracking for billing purposes, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Usage}}.
 |Status=No
 }}{{Section
 |sectionHeading=Custom web events