ATC/Current/AdminGuide/Visitor Activity - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:13Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-18T18:45:25Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T15:14:47Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T14:34:28Z

Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

2020-11-19T12:52:30Z

Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

Barbara.martin@genesys.com: Published

2020-11-17T13:29:48Z

Published

Barbara.martin@genesys.com: Published

2020-11-17T12:15:21Z

Published

Barbara.martin@genesys.com: Published

2020-11-04T13:51:29Z

Published

Harleyvibes: Published

2020-10-15T13:44:28Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:44Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Report''' > '''View'''
 |Section={{Section
@@ Line 22: / Line 22: @@
 |Media=Image
 |image=VisitorActivityPEPC.png
-|structuredtext=In Admin in Genesys Cloud, open the '''Visitor Activity Report'''.
+|structuredtext=In Admin in Genesys Cloud CX, open the '''Visitor Activity Report'''.
 |Status=No
 }}{{Section

@@ Line 4: / Line 4: @@
 |TocName=Visitor Activity
 |Context=Learn how to view usage data for your website.
-|Dimension=Segments, Outcomes
+|Dimension=Analytics
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 4: / Line 4: @@
 |TocName=Visitor Activity
 |Context=Learn how to view usage data for your website.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 43: / Line 43: @@
 #Select up to five session segments and five outcomes to filter.
 #To remove an item, click its X.
-{{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active session segments}} that {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=display to agents.}}|}}
+{{NoteFormat|You can select active segments that display to agents. For more information about configuring these options, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}}.|}}
 |Status=No
 }}{{Section

@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
 **'''Journey '''>''' Report''' > '''View'''
 |Section={{Section

@@ Line 38: / Line 38: @@
 |Media=Image
 |image=FilterSegmentsOutcomes.png
-|structuredtext=You can filter by any combination of ''session'' segments and outcomes. You cannot filter ''customer'' segments.
+|structuredtext={{BarbFeatureTemp|Feature=Customer segments}}You can filter by any combination of ''session'' segments and outcomes. You cannot filter ''customer'' segments.
 #Search for segments and outcomes by their names.
 #Select up to five session segments and five outcomes to filter.
 #To remove an item, click its X.
 {{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active session segments}} that {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=display to agents.}}|}}
@@ Line 53: / Line 53: @@
 |structuredtext=You can filter the report by device categories.
-# Select "Device," "Category," and the device category to filter.
+#Select "Device," "Category," and the device category to filter.
-# Filter the report .
+#Filter the report .
 |Status=No
 }}{{Section

@@ Line 29: / Line 29: @@
 |Media=Image
 |image=VisitorActivityConfigPEPC.png
-|structuredtext=#To select the time period for the report, click the '''Start''' and '''End''' boxes.
+|structuredtext=#Select the date range for the report.
-#To indicate whether you want to see hourly or daily results, click the '''Granularity''' option. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
+#Specify whether you want to see hourly or daily results. For more information, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Analytics_data#Granularity|display text=Granularity.}}
 |Status=No
 }}{{Section
@@ Line 39: / Line 38: @@
 |Media=Image
 |image=FilterSegmentsOutcomes.png
-|structuredtext=You can filter by any combination of segments and outcomes. You can select up to 5 segments and 5 outcomes.
+|structuredtext=You can filter by any combination of ''session'' segments and outcomes. You cannot filter ''customer'' segments.
 #Search for segments and outcomes by their names.
-#To select an item, select its checkbox.
+#Select up to five session segments and five outcomes to filter.
 #To remove an item, click its X.
-{{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active segments}} that {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=display to agents.}}|}}
+{{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active session segments}} that {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=display to agents.}}|}}
 |Status=No
 }}{{Section
@@ Line 54: / Line 51: @@
 |Media=Image
 |image=VisitorActFilterDeviceCat.png
-|structuredtext=Device categories include Desktop, Mobile, Tablet and Other.
+|structuredtext=You can filter the report by device categories.
-#Click '''Filters'''.
+# Select "Device," "Category," and the device category to filter.
-#Under '''Visit Parameters''' in the '''Select parameter''' list, click '''Device.'''
+# Filter the report .
 |Status=No
 }}{{Section
@@ Line 69: / Line 62: @@
 |Media=Image
 |image=VisitorActFilterDeviceType.png
-|structuredtext=#Click '''Filters'''.
+|structuredtext=You can filter the report by device type.
-#Under '''Visit Parameters''' in the '''Select parameter''' list, click '''Device.'''
-#In the '''Select sub-type''' list, click '''Type'''.
+#Select "Device" and "Type."
-#In the '''Select value''' list, do one of the following:
+#Select the device type to filter:
-#*If the device type that you want is in the list, click it.
+#*If the device type is in the list, click it.
 #*To search for the device type, type the first few letters of its name (not case-sensitive) and then click it.
-#*To specify a device type not in the list, click '''Other''' and then, in the '''Enter value''' box, type the device type (case-sensitive). For examples of device types, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor#VisitorAttributeTypes|display text=Types of visitor attributes}}.
+#*To specify a device type not in the list, select "Other" and then type the device type (case-sensitive) in the box. For examples of device types, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesVisitor#VisitorAttributeTypes|display text=Types of visitor attributes}}.
-#Click '''Filter'''.
+#Filter the report.
 |Status=No
 }}{{Section
-|sectionHeading=See details
+|sectionHeading=View report details
 |alignment=Horizontal
 |Media=Image
 |image=VisitorActDetailsPEPC.png
-|structuredtext=To see details, rest your mouse on a point on the report.
+|structuredtext=To view details, rest your mouse on a point on the report.
 |Status=No
 }}{{Section
@@ Line 90: / Line 83: @@
 |Media=Image
 |image=VisitorActivityExport.png
-|structuredtext=You can export a CSV (comma-separate value) file that contains the details of the Visitor Activity report.
+|structuredtext=You can export details of the Visitor Activity report to a CSV (comma-separate value) file.
 #{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity#ConfigureReportPeriod|display text=Configure the report}} so that it displays the data that you want.
-#Click the report's menu.
+#Download the report. The system downloads the report to your local Downloads folder.
 ===About time values in exported reports===

@@ Line 5: / Line 5: @@
 |Context=Learn how to view usage data for your site.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |Prereq='''Prerequisites'''

ATC/Current/AdminGuide/Visitor Activity - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Harleyvibes: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"