ATC/Current/AdminGuide/Unknown users - Revision history

Gayathri.Jaishankar.IX: Published

2022-04-26T12:39:33Z

Published

2021-11-09T21:27:43Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-05-18T18:44:14Z

Published

2020-12-18T18:56:10Z

Published

2020-12-17T14:39:28Z

Published

2020-11-19T12:46:07Z

Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

2020-07-25T02:32:38Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-15T12:05:35Z

Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:00:25Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

2020-07-15T11:44:41Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 20: / Line 20: @@
 |image=UnknownVisitor.png
 |structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a visitor, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} identifies the visitor later, the visitor's actual information appears.
 |Status=No
 }}
 }}

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)

@@ Line 4: / Line 4: @@
 |TocName=Unknown visitors
 |Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not recognize a visitor.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 3: / Line 3: @@
 |DisplayName=Unknown visitors (admin view)
 |TocName=Unknown visitors
-|Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not fully recognize a visitor.
+|Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not recognize a visitor.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Unknown users (admin view)
+|DisplayName=Unknown visitors (admin view)
-|TocName=Unknown users
+|TocName=Unknown visitors
-|Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not fully recognize a user.
+|Context=In Live Now, learn how to recognize when {{MINTYDOCSPRODUCT}} does not fully recognize a visitor.
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Prereq='''Prerequisites'''
@@ Line 13: / Line 13: @@
 **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website)
 |Section={{Section
-|sectionHeading=Unknown users
+|sectionHeading=Unknown visitors
 |anchor=UnknownUsers
 |alignment=Horizontal
 |Media=Image
 |image=UnknownVisitor.png
-|structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a user, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} is later able to identify the user, the user's actual information appears.
+|structuredtext=If {{MINTYDOCSPRODUCT}} cannot identify a visitor, {{MINTYDOCSPRODUCT}} displays '''Unknown''' in the customer summary fields. If {{MINTYDOCSPRODUCT}} identifies the visitor later, the visitor's actual information appears.
 |Status=No
 }}
 }}