ATC/Current/AdminGuide/Trigger - Revision history

WikiSysop at 07:45, September 13, 2022

2022-09-13T07:45:37Z

WikiSysop at 09:30, May 18, 2022

2022-05-18T09:30:35Z

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:59Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-10-26T10:17:33Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T15:20:24Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T15:18:53Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T15:13:57Z

Published

Barbara.martin@genesys.com: Published

2021-03-31T18:38:41Z

Published

Barbara.martin@genesys.com: Published

2021-03-31T18:05:14Z

Published

Barbara.martin@genesys.com: Published

2021-02-22T17:27:19Z

Published

@@ Line 4: / Line 4: @@
 |TocName=Define the triggers
 |Context=Learn how to define a condition that causes {{MINTYDOCSPRODUCT}} to offer an action map to a particular visitor.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 13: / Line 11: @@
 **'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps)
 **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map)
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=Deploy the {{MINTYDOCSPRODUCT}} tracking snippet}} on the website that you want to track (to trigger the action map based on event conditions)
 *To trigger an action map based on other events, use {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Record|display text=ac('record')}} to send {{MINTYDOCSPRODUCT}} data about events that you want to track.
@@ Line 31: / Line 31: @@
 |Status=No
 }}{{Section
-|sectionHeading=Action map reach estimator
+|sectionHeading=Audience size estimator
 |anchor=EstimatedReach
 |alignment=Horizontal
 |Media=Image
 |image=EstimatedReach.png
-|structuredtext=This estimator shows the action map's estimated number of qualified actions for the segment you select based on historical data. As you add or remove the segments, you can see the potential impact to the number of visitors you'll reach according to agent availability. Based on the predicted qualified actions and your requirement, you can add or remove segments.
+|structuredtext=Based on historical data, the audience size estimator shows the action map's estimated number of qualified actions for the segment and outcome you select. As you add or remove the segments or adjust the outcome probability threshold, you can see the potential impact to the number of visitors you will reach. Based on the predicted qualified actions and your requirements, you can add or remove segments and adjust outcome probability. {{NoteFormat|Genesys requires that you have segment and outcome data for at least seven days to see the audience size estimate on the estimator.|}}{{NoteFormat|Ensure that you enable the required permissions to view the audience size estimator widget.|}}
 |Status=No
 }}{{Section
 |sectionHeading=Trigger based on segment match

@@ Line 4: / Line 4: @@
 |TocName=Define the triggers
 |Context=Learn how to define a condition that causes {{MINTYDOCSPRODUCT}} to offer an action map to a particular visitor.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 38: / Line 40: @@
 {{NoteFormat|If you have two or more segments added and a visitor qualifies for more than one segment, the visitor qualification for only one segment is counted in the qualifying actions count.|}}
 |Status=No
 }}{{Section
 |sectionHeading=Trigger based on segment match
 |alignment=Horizontal
 |Media=Image
@@ Line 47: / Line 59: @@
 }}{{Section
 |sectionHeading=Trigger based on visitor activity
 |alignment=Horizontal
 |Media=Image

@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps)
 **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map)

@@ Line 19: / Line 19: @@
 |anchor=AboutTriggers
 |alignment=Vertical
-|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}}, you specify the conditions, or triggers that qualify it for a visitor. A visitor cannot qualify for the same action map multiple times in a single session. If multiple action maps qualify, the priority of each action map determines which one {{MintyDocsProduct}} offers to the visitor. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize}}.
+|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}}, you specify the conditions, or triggers, that qualify it for a visitor. A visitor cannot qualify for the same action map multiple times in a single session. If multiple action maps qualify, the priority of each action map determines which one {{MintyDocsProduct}} offers to the visitor. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Prioritize}}.
 You can trigger action maps based on:
@@ Line 29: / Line 29: @@
 |Status=No
 }}{{Section
-|sectionHeading=AI-270 Action map reach estimator
+|sectionHeading=Action map reach estimator
 |anchor=EstimatedReach
 |alignment=Horizontal
 |Media=Image
 |image=EstimatedReach.png
-|structuredtext=This estimator shows the action map's estimated number of qualified actions based on historical data and the action map's triggers (segment match, activity, outcome score). As you adjust the triggers, you can see the potential impact to the number of visitors you'll reach and to agent availability.
+|structuredtext=This estimator shows the action map's estimated number of qualified actions for the segment you select based on historical data. As you add or remove the segments, you can see the potential impact to the number of visitors you'll reach according to agent availability. Based on the predicted qualified actions and your requirement, you can add or remove segments.
-For example, it shows where you might want to:
+{{NoteFormat|If you have two or more segments added and a visitor qualifies for more than one segment, the visitor qualification for only one segment is counted in the qualifying actions count.|}}
+|Status=No
 }}{{Section
 |sectionHeading=Trigger based on segment match
 |alignment=Horizontal
 |Media=Image
-|image=TriggerBySegment.png
+|image=SetUpTrigger.png
 |structuredtext=Select one or more segments that trigger the action map when a visitor matches them. If you select multiple segments, the action map triggers when a visitor matches any of the segments.{{NoteFormat|You can trigger an action map based on segment matches '''and''' an outcome probability. However, you cannot trigger it based on a visitor's segment matches '''and''' a visitor's activity.|}}<br />
 |Status=No
 }}{{Section
 |sectionHeading=Trigger based on visitor activity
 |alignment=Horizontal
 |Media=Image
-|image=TriggerUserActivity.png
+|image=Visitor_Activity.png
 |structuredtext=If you haven't already, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=deploy the {{MINTYDOCSPRODUCT}} tracking snippet}} on the website to track. This snippet allows you to track standard {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_sessions|anchor=WebSessionEvents|display text=web events}}. To trigger an action map based on other events, use {{Link-SomewhereInThisVersion|manual=SDK|topic=Record|display text=ac('record')}} to send {{MINTYDOCSPRODUCT}} data about events that you want to track.
-Select the session type and then select an event that triggers the action map. To trigger the action map when specific conditions are met, define one or more conditions (attributes). If you specify multiple conditions, the action map triggers when a visitor matches '''all''' the conditions. {{MINTYDOCSPRODUCT}} evaluates conditions in the order that you define them. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesJourney|display text=visitor journey attributes}}. {{NoteFormat|You can trigger an action map based on visitor activity '''and''' an outcome probability. However, you cannot trigger it based on visitor activity '''and''' visitor segment matches.|}}
+Select the session type and then select an event that triggers the action map. To trigger the action map when specific conditions are met, define one or more conditions (attributes). If you specify multiple conditions, the action map triggers when a visitor matches '''all''' the conditions. {{MINTYDOCSPRODUCT}} evaluates conditions in the order that you define them. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesJourney|display text=visitor journey attributes}}.{{NoteFormat|You can trigger an action map based on visitor activity '''and''' an outcome probability. However, you cannot trigger it based on visitor activity '''and''' visitor segment matches.|}}
 |Status=No
 }}{{Section
 |sectionHeading=Trigger based on outcome probability
@@ Line 77: / Line 59: @@
 |alignment=Horizontal
 |Media=Image
-|image=ConfigureOutcome.png
+|image=ConfigureOutcomeProbability.png
 |structuredtext=You can trigger an action map based on the probability of a visitor achieving a given business outcome, based on the behavior of visitors who achieved that outcome previously.
@@ Line 98: / Line 80: @@
 Set the sliders to approximate positions. Start with any reasonable values and observe the effect of the action map. After a few days, change the settings and compare your new results. Adjust the sliders as often as you want until you achieve the results that you want.
 |Status=No
 }}
 }}

@@ Line 4: / Line 4: @@
 |TocName=Define the triggers
 |Context=Learn how to define a condition that causes {{MINTYDOCSPRODUCT}} to offer an action map to a particular visitor.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud