ATC/Current/AdminGuide/Tracking snippet - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:16Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-09-27T14:54:36Z

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Gayathri.jaishankar@genesys.com: Published

2021-08-10T11:24:35Z

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Barbara.martin@genesys.com: Published

2021-07-13T17:42:12Z

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2021-07-13T17:28:11Z

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2021-06-04T13:36:48Z

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Barbara.martin@genesys.com: Published

2021-05-03T18:56:16Z

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Barbara.martin@genesys.com: Published

2021-04-28T13:26:36Z

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Barbara.martin@genesys.com: Published

2021-04-14T12:47:29Z

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Barbara.martin@genesys.com: Published

2021-02-16T10:45:16Z

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@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Settings''' > '''Edit''', or '''View'''
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|This article only applies to customers using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}
+|structuredtext={{NoteFormat|This article only applies to customers using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}
 |Status=No
 }}{{Section
@@ Line 20: / Line 20: @@
 |structuredtext=Customers who want to use web chat must deploy the Predictive Engagement tracking snippet. This snippet deploys Predictive Engagement tracking on your website and also allows you to use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=web chat}} feature.
-Genesys Cloud customers who want to use web messaging must deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Messenger snippet}}. This snippet deploys Predictive Engagement tracking on your website and also allows you to use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature.{{NoteFormat|This article provides instructions for deploying the Predictive Engagement tracking snippet only.|}}
+Genesys Cloud CX customers who want to use web messaging must deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Messenger snippet}}. This snippet deploys Predictive Engagement tracking on your website and also allows you to use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature.{{NoteFormat|This article provides instructions for deploying the Predictive Engagement tracking snippet only.|}}
 |Status=No
 }}{{Section
@@ Line 43: / Line 43: @@
 |Media=Image
 |image=TrackingSnippet.png
-|structuredtext={{MINTYDOCSPRODUCT}} provides a tracking snippet that you can copy and paste. Since you are logged in to Genesys Cloud, the tracking snippet already contains your organization ID and region.
+|structuredtext={{MINTYDOCSPRODUCT}} provides a tracking snippet that you can copy and paste. Since you are logged in to Genesys Cloud CX, the tracking snippet already contains your organization ID and region.
 #Determine {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet#TypesofSnippets|display text=which snippet}} to use.
-#In Admin in Genesys Cloud, open the '''Global Settings''' page and then click the '''Tracking Snippet''' tab.
+#In Admin in Genesys Cloud CX, open the '''Global Settings''' page and then click the '''Tracking Snippet''' tab.
 #Copy the tracking snippet.
 #Paste the snippet. For more information about where to paste the snippet, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=DeploySnippet|display text=Deploy the snippet}}. <br />

@@ Line 20: / Line 20: @@
 |structuredtext=Customers who want to use web chat must deploy the Predictive Engagement tracking snippet. This snippet deploys Predictive Engagement tracking on your website and also allows you to use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=web chat}} feature.
-Genesys Cloud customers who want to use web messaging must deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Messenger snippet}}. This snippet deploys Predictive Engagement tracking on your website and also allows you to use the [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]] feature.{{NoteFormat|This article provides instructions for deploying the Predictive Engagement tracking snippet only.|}}
+Genesys Cloud customers who want to use web messaging must deploy the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Messenger snippet}}. This snippet deploys Predictive Engagement tracking on your website and also allows you to use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature.{{NoteFormat|This article provides instructions for deploying the Predictive Engagement tracking snippet only.|}}
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Predictive Engagement tracking snippet
 |TocName=Tracking snippet
-|Context=Learn about Genesys Predictive Engagement's tracking abilities and how you can start tracking visitors on your website.{{BarbFeatureTemp|Feature=Web messaging}}This article applies only to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn about Genesys Predictive Engagement's tracking abilities and how you can start tracking visitors on your website.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 11: / Line 11: @@
 **'''Journey '''>''' Settings''' > '''Edit''', or '''View'''
 |Section={{Section
 |sectionHeading=About the tracking snippets
 |anchor=AboutSnippets

@@ Line 127: / Line 127: @@
 *To deploy the tracking snippet using another tag manager, see the tag manager vendor's instructions.
 {{NoteFormat|
-uBlock and other ad blocking software is known to block tag managers, in which case the tracking snippet deployed through the tag manager would also be blocked. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=AdBlockers|display text=Ad blockers}}.|}}
+uBlock and other ad blocking software is known to block tag managers, in which case the tracking snippet deployed through the tag manager would also be blocked. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=AdBlockers|display text=Ad blockers}}.|}}<br />
 |Status=No
 }}{{Section

@@ Line 127: / Line 127: @@
 *To deploy the tracking snippet using another tag manager, see the tag manager vendor's instructions.
 {{NoteFormat|
-uBlock and other ad blocking software is known to block tag managers, in which case the tracking snippet deployed through the tag manager would also be blocked. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=AdBlockers|display text=Ad blockers}}.|}}<br />
+uBlock and other ad blocking software is known to block tag managers, in which case the tracking snippet deployed through the tag manager would also be blocked. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=AdBlockers|display text=Ad blockers}}.|}}
 |Status=No
 }}{{Section

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Tracking snippet
+|DisplayName=Predictive Engagement tracking snippet
 |TocName=Tracking snippet
 |Context=Learn about Genesys Predictive Engagement's tracking abilities and how you can start tracking visitors on your website.{{BarbFeatureTemp|Feature=Web messaging}}This article applies only to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
@@ Line 11: / Line 11: @@
 **'''Journey '''>''' Settings''' > '''Edit''', or '''View'''
 |Section={{Section
 |sectionHeading=Before you begin
 |anchor=BeforeYouBegin
@@ Line 24: / Line 32: @@
 *{{Link-Standalone|topic=ATC/GPEandWidgets|display text={{MINTYDOCSPRODUCT}} and widgets}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|anchor=Deploy|display text=Deployment overview}}
 |Status=No
 }}{{Section
@@ Line 75: / Line 96: @@
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking.}}
 {{NoteFormat|For more information about advanced chat routing, see  {{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}.|2}}
 |Status=No
 }}{{Section
@@ Line 179: / Line 187: @@
 |anchor=OtherOptions
 |alignment=Vertical
-|structuredtext==== Web tracking ===
+|structuredtext====Web tracking===
 Use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking}} feature to specify the domains to track and configure web-related tracking settings.
-=== Custom modules ===
+===Custom modules===
 Use a set of {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=About_modules|display text=modules}} to enhance the functionality that the Journey JavaScript SDK provides.
-=== Event tracking with tag managers ===
+===Event tracking with tag managers===
 Use your tag manager to build custom tags and triggers that define how Predictive Engagement tracks activity on your website. For more information, see {{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}.
-=== Domain and subdomain tracking with cookies ===
+===Domain and subdomain tracking with cookies===
 Use cookies to track domains and subdomains. For more information, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Cookie_usage}} and {{Link-SomewhereInThisVersion|manual=SDK|topic=Configure_advanced_tracking}}.
 |Status=No
 }}
 }}

@@ Line 52: / Line 52: @@
 {{NoteFormat|If you use a tag manager to manage JavaScript and tracking on your website, consider adding ad blocker detection to your site to notify visitors with detected ad blockers that they may be missing some important functionality.
-Also, instead of using tag a manager to deploy the {{MINTYDOCSPRODUCT}} tracking snippet, consider placing the tracking snippet directly in the body or header of your website.|}}
+Also, instead of using a tag manager to deploy the {{MINTYDOCSPRODUCT}} tracking snippet, consider placing the tracking snippet directly in the body or header of your website.|}}
 |Status=No
 }}{{Section

@@ Line 14: / Line 14: @@
 |anchor=WebMessaging
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article applies only to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To start tracking, [https://developer.mypurecloud.com/api/webmessaging/configure.html configure Messenger] and then use the [https://developer.mypurecloud.com/api/webmessaging/messengersdk/ Messenger JavaScript SDK] to configure how you want to track web events.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article applies only to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To start tracking, [https://developer.genesys.cloud/api/digital/webmessaging/configure.html configure Messenger] and then use the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] to configure how you want to track web events.
 |Status=No
 }}{{Section
@@ Line 21: / Line 21: @@
 |alignment=Horizontal
 |Media=Image
-|image=SnippetProcess.png
+|image=GPE_deploy_diagram.png
 |structuredtext=#Review {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=BeforeYouBegin|display text=Before you begin}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet#GetSnippet|display text=Copy the snippet.}}

@@ Line 65: / Line 65: @@
 #*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet#TypesofSnippets|display text=Types of snippets.}}
 #*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=SnippetRecs|display text=Snippet recommendations.}}
-#In Admin in Genesys Cloud, open the '''Tracking Snippet''' page.
+#In Admin in Genesys Cloud, open the '''Global Settings''' page and then click the '''Tracking Snippet''' tab.
 #Copy the tracking snippet.
 #Paste the snippet. For more information about where to paste the snippet, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|anchor=DeploySnippet|display text=Deploy the snippet}}. <br />