ATC/Current/AdminGuide/Segment examples - Revision history

Barbara.martin@genesys.com: Published

2021-05-18T18:34:14Z

Published

Barbara.martin@genesys.com: Published

2021-05-11T17:05:14Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T15:11:35Z

Published

Barbara.martin@genesys.com: Published

2020-11-04T13:51:33Z

Published

DannaShirley: Published

2020-09-16T15:43:54Z

Published

DannaShirley: Published

2020-09-16T15:43:12Z

Published

DannaShirley: Published

2020-09-10T14:43:48Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:29:31Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:46Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:09Z

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@@ Line 4: / Line 4: @@
 |TocName=Segment examples
 |Context=Review examples of segments to get ideas for your own segments.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 4: / Line 4: @@
 |TocName=Segment examples
 |Context=Review examples of segments to get ideas for your own segments.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 4: / Line 4: @@
 |TocName=Segment examples
 |Context=Review examples of segments to get ideas for your own segments.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Examples of segments
-|TocName=Examples
+|TocName=Segment examples
 |Context=Review examples of segments to get ideas for your own segments.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
-|sectionHeading=Segment based on how a user searches
+|sectionHeading=Segment based on how a visitor searches
 |anchor=SegmentSearch
 |alignment=Horizontal
 |Media=Video
 |image=333451815
-|structuredtext=You can add visitors to segments based on their search queries.
+|structuredtext=To add visitors to segments based on their search queries, define a "Search query" attribute. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AttributesJourney}}.
 [[File:SearchQueryEx.png]]
-{{NoteFormat|Due to frequent updates, the user interface in the accompanying video may appear different in your environment.}}
+{{NoteFormat|Because of frequent updates, the user interface in the accompanying video may appear different in your environment.|}}
 |Status=No
 }}{{Section
-|sectionHeading=Trigger based on user activity: abandoned form
+|sectionHeading=Trigger based on visitor activity: abandoned form
 |alignment=Vertical
-|structuredtext=In the following example, an action map triggers if a visitor using Chrome version 56 goes to the '''Request Quote''' page, but then navigates to the '''About''' page before completing the request.
+|structuredtext=In the following example, an action map triggers when a visitor using Chrome version 56 goes to the '''Request Quote''' page, but then navigates to the '''About''' page before completing the request.
 First define the visitor attributes:

@@ Line 15: / Line 15: @@
 #Under '''Visitor journey''', in the list, select Search query.
-#In the operator list, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=select yoru operator}}.
+#In the operator list, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=select your operator}}.
 #In the box, type the words or phrases that match the visitor to the segment. Separate items with commas.

ATC/Current/AdminGuide/Segment examples - Revision history

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

DannaShirley: Published

DannaShirley: Published

DannaShirley: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"