ATC/Current/AdminGuide/Searches performed - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:51Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-18T18:42:53Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T15:05:43Z

Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

2020-11-19T12:46:03Z

Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

Harleyvibes: Published

2020-10-15T12:04:02Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:16Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:05:36Z

Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T11:59:36Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:01Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley: Published

2020-06-23T11:10:50Z

Published

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)

@@ Line 4: / Line 4: @@
 |TocName=Searches performed
 |Context=In Live Now, learn how to see what a visitor searched for on your website. This information provides insight into their specific questions and prepares you to answer them.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 3: / Line 3: @@
 |DisplayName=Searches performed (admin view)
 |TocName=Searches performed
-|Context=In Live Now, learn how to see what a customer searched for on your website. This information provides insight into their specific questions and prepares you to answer them.
+|Context=In Live Now, learn how to see what a visitor searched for on your website. This information provides insight into their specific questions and prepares you to answer them.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 17: / Line 17: @@
 |Media=Image
 |image=Searches.png
-|structuredtext=Each time a user searches your site, the URL for your webpage changes. Since {{MINTYDOCSPRODUCT}} tracks URL changes, it can display information to your agents about each user's specific searches under '''Searches performed'''. {{NoteFormat|You must configure your URL search parameter in your {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=SiteSearchSettings|display text=site search settings}}.|}}
+|structuredtext=Each time a visitor searches your website, the URL for your webpage changes. Since {{MINTYDOCSPRODUCT}} tracks URL changes, it can display information to your agents about each visitor's specific searches under '''Searches performed'''. {{NoteFormat|You must configure your URL search parameter in your {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=SiteSearchSettings|display text=site search settings}}.|}}
 |Status=No
 }}{{Section
@@ Line 24: / Line 24: @@
 |Media=Image
 |image=SearchesonMap.png
-|structuredtext=In the visit journey map, rest your mouse on a search icon to see what the customer searched for.
+|structuredtext=In the visit journey map, rest your mouse on a search icon to see what the visitor searched for.
 |Status=No
 }}
 }}

@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/altocloud-permissions-overview Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)

@@ Line 3: / Line 3: @@
 |DisplayName=Searches performed (admin view)
 |TocName=Searches performed
-|Context=In Live Now, learn how to see what a customer has searched for on your website. This gives you insight into their specific questions and prepares you to better answer them.
+|Context=In Live Now, learn how to see what a customer searched for on your website. This information provides insight into their specific questions and prepares you to answer them.
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Prereq='''Prerequisites'''
@@ Line 11: / Line 11: @@
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)
-**'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website)
+**'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are on your website currently)
 |Section={{Section
 |sectionHeading=View searches performed
 |alignment=Horizontal
 |Media=Image
 |image=Searches.png
-|structuredtext=Each time a user searches your site, the URL for your webpage changes. Since {{MINTYDOCSPRODUCT}} tracks URL changes, the information about each user's specific searches can be displayed to your agents under '''Searches performed'''. {{NoteFormat|In order for this to work, you must configure your URL search parameter in your {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=SiteSearchSettings|display text=site search settings}}.|}}
+|structuredtext=Each time a user searches your site, the URL for your webpage changes. Since {{MINTYDOCSPRODUCT}} tracks URL changes, it can display information to your agents about each user's specific searches under '''Searches performed'''. {{NoteFormat|You must configure your URL search parameter in your {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=SiteSearchSettings|display text=site search settings}}.|}}
 |Status=No
 }}{{Section
 |sectionHeading=View search details in the visit journey map
 |alignment=Horizontal
 |Media=Image
 |image=SearchesonMap.png
-|structuredtext=In the visit journey map, hover over a search icon to see what the customer searched for.
+|structuredtext=In the visit journey map, rest your mouse on a search icon to see what the customer searched for.
 |Status=No
 }}
 }}

ATC/Current/AdminGuide/Searches performed - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

Harleyvibes: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

DannaShirley: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"