ATC/Current/AdminGuide/Prioritize - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:56Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-10-26T10:47:49Z

Published

Barbara.martin@genesys.com: Published

2021-02-22T20:00:44Z

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Barbara.martin@genesys.com: Published

2021-02-19T18:20:15Z

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Barbara.martin@genesys.com: Published

2021-02-19T15:33:32Z

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Barbara.martin@genesys.com: Published

2021-02-10T12:48:45Z

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Barbara.martin@genesys.com: Published

2020-12-17T19:42:13Z

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Barbara.martin@genesys.com: Published

2020-12-17T16:16:05Z

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Barbara.martin@genesys.com: Published

2020-11-20T18:19:04Z

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Barbara.martin@genesys.com: Published

2020-11-20T15:02:40Z

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@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps)
 **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map)

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Prioritize an action map
-|TocName=Prioritize an action map
+|TocName=Set the priority
 |Context=Learn how to ensure that the most appropriate action map triggers when multiple action maps could present offers to visitors.
 |ComingSoon=No
@@ Line 18: / Line 18: @@
 |alignment=Horizontal
 |Media=Image
-|image=SetPriorityPEPC.png
+|image=SetUpActionMap.png
 |structuredtext=If an {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=action map}} uses a web action, set the priority to ensure that visitors see an appropriate number of web-based offers. If multiple action maps are qualified for a given visitor and trigger combination, {{MINTYDOCSPRODUCT}} selects only one action map based on its priority relative to any other action maps that you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=applied }} to the same webpage.

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Set the priority
+|DisplayName=Prioritize an action map
-|TocName=Prioritize action maps
+|TocName=Prioritize an action map
 |Context=Learn how to ensure that the most appropriate action map triggers when multiple action maps could present offers to visitors.
 |ComingSoon=No
@@ Line 14: / Line 14: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes|display text=Create outcomes}}.
 |Section={{Section
-|sectionHeading=Priorities and offers
+|sectionHeading=Set the priority
 |anchor=AboutPriorities
 |alignment=Vertical
-|structuredtext=If your action map uses a web action, set the priority to ensure that visitors see an appropriate number of web-based offers. If multiple action maps are qualified for a given visitor and trigger combination, {{MINTYDOCSPRODUCT}} selects only one action map based on its priority relative to the other qualified action maps.
+|structuredtext={{MINTYDOCSPRODUCT}} handles each type of web-based offer separately.
 *Example ('''multiple content offers''' or '''multiple web chats'''): If a visitor qualifies for multiple content offers or multiple web chats, {{MINTYDOCSPRODUCT}} chooses the action map with the higher priority.
@@ Line 32: / Line 37: @@
 *If multiple action maps target the same segment at the same time, and they have the same priority, {{MINTYDOCSPRODUCT}} displays each action map a set percentage of the time. For example, if two action maps exist, {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, {{MINTYDOCSPRODUCT}} displays each one 33% of the time.
 *If a visitor ignores an invitation to chat, but then goes to a web page where a higher priority action map is set to trigger, {{MINTYDOCSPRODUCT}} presents the visitor with the invitation to engage.
 |Status=No
 }}{{Section
-|sectionHeading=Set the priority
+|sectionHeading=Actions with no direct user engagement
-|anchor=Priority
+|anchor=NoDirectEngagement
 |alignment=Vertical
-|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}}, define its priority.
+|structuredtext=Some actions, such as {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=AboutArchFlows|display text=Architect flows}},  do not engage a visitor directly. For these actions, the action map priority is not considered. For example, if multiple Architect flows qualify for a page, all those Architect flows run.
 |Status=No
 }}
 }}

@@ Line 17: / Line 17: @@
 |anchor=AboutPriorities
 |alignment=Vertical
-|structuredtext=If your action map uses a {{GlossaryTooltip|term=web action}}, set the priority to ensure that visitors see an appropriate number of web-based offers. If multiple action maps are qualified for a given visitor and trigger combination, {{MINTYDOCSPRODUCT}} selects only one action map based on its priority relative to the other qualified action maps.
+|structuredtext=If your action map uses a web action, set the priority to ensure that visitors see an appropriate number of web-based offers. If multiple action maps are qualified for a given visitor and trigger combination, {{MINTYDOCSPRODUCT}} selects only one action map based on its priority relative to the other qualified action maps.
 For each type of web-based offer, {{MINTYDOCSPRODUCT}} uses only one action map for a given segment, at a given time, on a given webpage.

@@ Line 40: / Line 40: @@
 |anchor=Priority
 |alignment=Vertical
-|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}}, define its priority.
+|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}}, define its priority.
 Under '''Set Priority''', select the '''High''', '''Medium''', or '''Low'''. This setting is relative, based on the priorities of any other action maps that you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=applied }} to the same webpage.

@@ Line 22: / Line 22: @@
 ===Multiple web-based offers===
-Predictive Engagement handles each type of web-based offer separately.
+{{MINTYDOCSPRODUCT}} handles each type of web-based offer separately.
 *Example ('''multiple content offers''' or '''multiple web chats'''): If a visitor qualifies for multiple content offers or multiple web chats, {{MINTYDOCSPRODUCT}} chooses the action map with the higher priority.
@@ Line 31: / Line 31: @@
 *If multiple action maps target the same segment at the same time, and they have the same priority, {{MINTYDOCSPRODUCT}} displays each action map a set percentage of the time. For example, if two action maps exist, {{MINTYDOCSPRODUCT}} displays each one 50% of the time. If three action maps exist, {{MINTYDOCSPRODUCT}} displays each one 33% of the time.
-*If a visitor ignores an invitation to chat, but then goes to a web page for which a higher priority action map is set to trigger, {{MINTYDOCSPRODUCT}} presents the visitor with the invitation to engage.
+*If a visitor ignores an invitation to chat, but then goes to a web page where a higher priority action map is set to trigger, {{MINTYDOCSPRODUCT}} presents the visitor with the invitation to engage.
 ===Actions with no direct user engagement===
-Some actions, such as {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_webhooks|display text=webhooks}},  do not directly engage a visitor. For these actions, the action map priority is not considered. For example, if multiple webhooks qualify for a page, all of them will run.
+Some actions, such as {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_webhooks|display text=webhooks}},  do not engage a visitor directly. For these actions, the action map priority is not considered. For example, if multiple webhooks qualify for a page, all webhooks run.
 |Status=No
 }}{{Section
@@ Line 42: / Line 42: @@
 |structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}}, define its priority.
-#Under '''Set Priority''', select the '''High''', '''Medium''', or '''Low'''. This setting is relative, based on the priorities of any other action maps that you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=applied }} to the same webpage.
+Under '''Set Priority''', select the '''High''', '''Medium''', or '''Low'''. This setting is relative, based on the priorities of any other action maps that you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Apply|display text=applied }} to the same webpage.
 '''[[File:SetPriorityPEPC.png]]'''

@@ Line 11: / Line 11: @@
 **'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps)
 **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map)
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}}.
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments|display text=Create segments}}.
 *{{#mintydocs_link:topic=Outcomes|anchor=CreateOutcome|link text=Create outcomes}}.
 |Section={{Section