ATC/Current/AdminGuide/Outcomes - Revision history

Gayathri.Jaishankar.IX: Published

2022-01-19T09:47:30Z

Published

2021-12-07T12:36:24Z

Published

2021-12-07T12:28:30Z

Published

2021-12-07T12:14:50Z

Published

2021-12-07T10:42:05Z

Published

2021-11-09T21:27:58Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-07-27T17:24:34Z

Published

2021-07-19T11:50:29Z

Published

2021-06-14T10:52:52Z

Published

2021-05-18T18:35:48Z

Published

@@ Line 80: / Line 80: @@
 |Media=Image
 |image=OutcomeReport.png
-|structuredtext={{BarbFeatureTemp|Feature=}}To learn how well you are engaging specific segments of visitors, click the '''Outcome Reporting can be found here''' menu option.
+|structuredtext=To learn how well you are engaging specific segments of visitors, click the '''Outcome Reporting can be found here''' menu option.
 {{{!}} class="wikitable"
 {{!}}+

@@ Line 76: / Line 76: @@
 }}{{Section
 |sectionHeading=View outcome report
 |alignment=Horizontal
 |Media=Image

@@ Line 79: / Line 79: @@
 |Media=Image
 |image=OutcomeReport.png
-|structuredtext=To learn how well you are engaging specific segments of visitors, click the '''Outcome Reporting can be found here''' menu option.
+|structuredtext={{BarbFeatureTemp|Feature=}}To learn how well you are engaging specific segments of visitors, click the '''Outcome Reporting can be found here''' menu option.
 {{{!}} class="wikitable"
 {{!}}+

@@ Line 76: / Line 76: @@
 }}{{Section
 |sectionHeading=View outcome report
-|alignment=Vertical
+|alignment=Horizontal
 |structuredtext=To learn how well you are engaging specific segments of visitors, click the '''Outcome Reporting can be found here''' menu option.
 {{{!}} class="wikitable"

@@ Line 30: / Line 30: @@
 '''Options:''' Menu of options available for the outcome, such as edit, delete, and duplicate.
 |Status=No
 }}{{Section
 |sectionHeading=Search for outcomes
@@ Line 109: / Line 75: @@
 |Status=No
 }}{{Section
-|sectionHeading=Journey Outcomes view
+|sectionHeading=View outcome report
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Journey Outcomes view}}To learn how well you are engaging specific segments of visitors, see the [https://help.mypurecloud.com/articles/?p=238681 Journey Outcomes view] in the Genesys Cloud CX Resource Center.
+|structuredtext=To learn how well you are engaging specific segments of visitors, click the '''Outcome Reporting can be found here''' menu option.
 |Status=No
 }}
 }}

@@ Line 11: / Line 11: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Outcome '''>'''Add ''', '''Delete''', '''Edit''', '''View'''
 |Section={{Section
@@ Line 112: / Line 112: @@
 |anchor=JourneyOutcomesView
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Journey Outcomes view}}To learn how well you are engaging specific segments of visitors, see the [https://help.mypurecloud.com/articles/?p=238681 Journey Outcomes view] in the Genesys Cloud Resource Center.
+|structuredtext={{BarbFeatureTemp|Feature=Journey Outcomes view}}To learn how well you are engaging specific segments of visitors, see the [https://help.mypurecloud.com/articles/?p=238681 Journey Outcomes view] in the Genesys Cloud CX Resource Center.
 |Status=No
 }}
 }}

@@ Line 29: / Line 29: @@
 |Media=Image
 |image=CreateOutcomeOption.png
-|structuredtext=To create an outcome, click '''Create outcome''' and then follow the instructions in {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}.{{NoteFormat|Starting on June 14, 2021, you will no longer be able to create more than 10 outcomes. For more information, see {{Link-Standalone|topic=ATC/outcome_limitation_change}}.|}}<br />
+|structuredtext=To create an outcome, click '''Create outcome''' and then follow the instructions in {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}.{{NoteFormat|Starting on June 14, 2021, you can no longer create more than 10 outcomes. For more information, see {{Link-Standalone|topic=ATC/outcome_limitation_change}}.|}}<br />
 |Status=No
 }}{{Section