ATC/Current/AdminGuide/Outcome scores - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:52Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-04-14T15:19:06Z

Published

2021-03-31T18:00:08Z

Published

2020-12-17T17:30:19Z

Published

2020-11-20T17:53:15Z

Published

2020-11-19T12:55:12Z

Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

2020-10-13T10:05:12Z

Published

2020-10-12T18:33:51Z

Published

2020-07-25T02:32:37Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-15T12:05:22Z

Text replacement - "PureCloud" to "Genesys Cloud"

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)

@@ Line 4: / Line 4: @@
 |TocName=Outcome scores
 |Context=In Live Now, learn how to recognize when a visitor is or is not progressing towards one of your business goals.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 20: / Line 20: @@
 |structuredtext=A solid green bar indicates that the visitor achieved the outcome.
-A bar with green and red indicates that the visitor has not yet achieved the outcome. The amount of green indicates approximately how close the visitor is to achieving the goal. For more information on defining business outcomes, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}. For more information on how {{MINTYDOCSPRODUCT}} gathers and uses outcome data, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Outcome_probabilities|display text=Outcome probabilities}}.
+A bar with green and red indicates that the visitor has not yet achieved the outcome. The amount of green indicates approximately how close the visitor is to achieving the goal. For more information on defining business outcomes, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}. For more information on how {{MINTYDOCSPRODUCT}} gathers and uses outcome data, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes_Overview}}.
 |Status=No
 }}
 }}

@@ Line 3: / Line 3: @@
 |DisplayName=Outcome scores (admin view)
 |TocName=Outcome scores
-|Context=In Live Now, learn how to recognize when a customer is or is not progressing towards one of your business goals.
+|Context=In Live Now, learn how to recognize when a visitor is or is not progressing towards one of your business goals.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 18: / Line 18: @@
 |Media=Image
 |image=OutcomeScoresPEPC.png
-|structuredtext=A solid green bar indicates that the customer achieved the outcome.
+|structuredtext=A solid green bar indicates that the visitor achieved the outcome.
-A bar with green and red indicates that the customer has not yet achieved the outcome. The amount of green indicates approximately how close the customer is to achieving the goal.
+A bar with green and red indicates that the visitor has not yet achieved the outcome. The amount of green indicates approximately how close the visitor is to achieving the goal. For more information on defining business outcomes, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}. For more information on how {{MINTYDOCSPRODUCT}} gathers and uses outcome data, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Outcome_probabilities|display text=Outcome probabilities}}.
 |Status=No
 }}
 }}

@@ Line 21: / Line 21: @@
 A bar with green and red indicates that the customer has not yet achieved the outcome. The amount of green indicates approximately how close the customer is to achieving the goal.
-For more information on defining business outcomes, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes|display text=Outcomes overview}}. For more information on how {{MINTYDOCSPRODUCT}} gathers and uses outcome data, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Outcome_probabilities|display text=Outcome probabilities}}.
+For more information on defining business outcomes, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes}}. For more information on how {{MINTYDOCSPRODUCT}} gathers and uses outcome data, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Outcome_probabilities|display text=Outcome probabilities}}.
 |Status=No
 }}
 }}

@@ Line 11: / Line 11: @@
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)
 **'''Journey '''>''' Visit''' > ''' View '''(to see live tracking information about visitors who are currently on your website)
 |Section={{Section