ATC/Current/AdminGuide/MonitorContentOffers - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:26Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-18T11:05:27Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T14:49:03Z

Published

Barbara.martin@genesys.com: Published

2020-12-18T15:37:53Z

Published

Barbara.martin@genesys.com: Published

2020-12-18T14:44:33Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T16:03:51Z

Published

Barbara.martin@genesys.com: Published

2020-11-19T15:10:07Z

Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

2020-11-19T12:46:05Z

Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:06Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:05:40Z

Text replacement - "PureCloud" to "Genesys Cloud"

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 *'''Journey '''>''' Action Map '''>''' Add ''', '''Delete''', '''Edit''', and '''View''' (to create action maps and see action maps in the report)

@@ Line 19: / Line 19: @@
 |alignment=Horizontal
 |Media=Image
-|image=GPE5405Offered.png
+|image=ContentOfferOffered.png
 |structuredtext=This column shows you how often {{MintyDocsProduct}} presents each content offer to visitors.{{NoteFormat|A content offer can present multiple times to the same visitor.|}}
 |Status=No
@@ Line 27: / Line 28: @@
 |alignment=Horizontal
 |Media=Image
-|image=GPE4505CTR.png
+|image=ContentOfferCTR.png
 |structuredtext=This column shows you the percentage of times that visitors clicked the content offer.{{NoteFormat|A content offer can present multiple times to the same visitor.|}}<br />
 |Status=No

@@ Line 4: / Line 4: @@
 |TocName=Monitor content offers
 |Context=Determine how often visitors view and respond to your content offers.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 43: / Line 43: @@
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Offered'''
 {{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors to whom {{MINTYDOCSPRODUCT}} presented a content offer.
-'''Note:''' When a visitor qualifies for an action map, it does not mean that {{MINTYDOCSPRODUCT}} presents them a content offer immediately.  For example, if the visitor matches a segment for the action map but is not on the webpage that triggers the content offer, {{MINTYDOCSPRODUCT}} does not present a content offer. Also, if there are no agents available, {{MINTYDOCSPRODUCT}} does not present a content offer. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#WebActionsMetricsEx|display text=Progression of web actions metrics.}}
+'''Note:''' When a visitor qualifies for an action map, it does not mean that they receive a content offer immediately.  For example, if the visitor matches a segment for the action map but is not on the webpage that triggers the content offer,  they don't receive a content offer. Also, if there are no agents available, the visitor does not receive a content offer. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#WebActionsMetricsEx|display text=Progression of web actions metrics.}}
 {{!}}-
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Accepted'''
-{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who accepted the content offer. These visitors are a subset of those to whom {{MINTYDOCSPRODUCT}} presented the content offer. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#WebActionsMetricsEx|display text=Progression of web actions metrics.}}
+{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who accepted the content offer. These visitors are a subset of those who received the content offer. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#WebActionsMetricsEx|display text=Progression of web actions metrics.}}
 {{!}}-
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Started'''
@@ Line 55: / Line 55: @@
 {{!}}-
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Rejected'''
-{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who dismissed or rejected the content offer. These visitors are a subset of those to whom {{MINTYDOCSPRODUCT}} presented the content offer.
+{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who dismissed or rejected the content offer. These visitors are a subset of those who received the content offer.
 {{!}}-
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Errored'''

@@ Line 11: / Line 11: @@
 *'''Journey '''>''' Action Map '''>''' Add ''', '''Delete''', '''Edit''', and '''View''' (to create action maps and see action maps in the report)
-*'''Journey''' > '''Action Template''' > '''Add, Delete, Edit, and View''' (to configure content offers
+*'''Journey''' > '''Action Template''' > '''Add, Delete, Edit, and View''' (to configure content offers)
 *'''Journey '''> ''' Report''' > '''View'''
 |Section={{Section
-|sectionHeading=View the number of times the content offer is offered
+|sectionHeading=View the number of times the content is offered
 |anchor=COOffered
 |alignment=Horizontal
@@ Line 33: / Line 33: @@
 |anchor=COPerfReport
 |alignment=Vertical
-|structuredtext=Use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} to monitor your content offers. The following table defines the available metrics for this report:
+|structuredtext=Use the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} to monitor your content offers. The following table describes the metrics available for this report:
 {{{!}} class="wikitable"
 {{!}}'''Metric'''
@@ Line 43: / Line 43: @@
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Offered'''
 {{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors to whom {{MINTYDOCSPRODUCT}} presented a content offer.
-'''Note:''' When a visitor qualifies for an action map, it does not necessarily mean that {{MINTYDOCSPRODUCT}} offers them a content offer immediately.  For example, {{MINTYDOCSPRODUCT}} does not offer a content offer if the visitor matches a segment for the action map, but is not on the webpage that triggers the content offer. {{MINTYDOCSPRODUCT}} also does not offer a content offer if there are no agents available. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#WebActionsMetricsEx|display text=Progression of web actions metrics.}}
+'''Note:''' When a visitor qualifies for an action map, it does not mean that {{MINTYDOCSPRODUCT}} presents them a content offer immediately.  For example, if the visitor matches a segment for the action map but is not on the webpage that triggers the content offer, {{MINTYDOCSPRODUCT}} does not present a content offer. Also, if there are no agents available, {{MINTYDOCSPRODUCT}} does not present a content offer. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#WebActionsMetricsEx|display text=Progression of web actions metrics.}}
 {{!}}-
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Accepted'''
-{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who accepted the content offer. These visitors are a subset of those to whom {{MINTYDOCSPRODUCT}} offered the content offer. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#WebActionsMetricsEx|display text=Progression of web actions metrics.}}
+{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who accepted the content offer. These visitors are a subset of those to whom {{MINTYDOCSPRODUCT}} presented the content offer. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_Map_Performance#WebActionsMetricsEx|display text=Progression of web actions metrics.}}
 {{!}}-
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Started'''
@@ Line 55: / Line 55: @@
 {{!}}-
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Rejected'''
-{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who dismissed or rejected the content offer. These visitors are a subset of those to whom {{MINTYDOCSPRODUCT}} offered the content offer.
+{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who dismissed or rejected the content offer. These visitors are a subset of those to whom {{MINTYDOCSPRODUCT}} presented the content offer.
 {{!}}-
 {{!}} data-mce-style="width: 245.047px;" style="width: 245.047px;"{{!}}'''Web Actions Errored'''
-{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who experienced an error while being offered the content offer. This can happen before or after the content offer appears.
+{{!}} data-mce-style="width: 934.953px;" style="width: 934.953px;"{{!}}Number of visitors who experienced an error when presented with the content offer. This issue can occur before or after the content offer appears.
 {{!}}-
 {{!}}'''Web Actions Timed Out'''
@@ Line 68: / Line 68: @@
 |anchor=COLifecycle
 |alignment=Vertical
-|structuredtext=For complete information about the lifecycle of a content offer and the metrics that we capture at each stage, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Content_offer_lifecycle}}.
+|structuredtext=For more information about the lifecycle of a content offer and the metrics that we capture at each stage, see {{Link-SomewhereInThisVersion|manual=SDK|topic=Content_offer_lifecycle}}.
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Determine how often customers view and respond to your content offers.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |Prereq='''Prerequisites'''

ATC/Current/AdminGuide/MonitorContentOffers - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"