ATC/Current/AdminGuide/Manage outcomes - Revision history

WikiSysop at 07:30, December 7, 2022

2022-12-07T07:30:36Z

WikiSysop at 07:15, December 7, 2022

2022-12-07T07:15:44Z

WikiSysop at 12:00, October 28, 2022

2022-10-28T12:00:53Z

WikiSysop at 08:30, October 28, 2022

2022-10-28T08:30:39Z

WikiSysop at 14:30, September 25, 2022

2022-09-25T14:30:36Z

WikiSysop at 14:15, September 25, 2022

2022-09-25T14:15:38Z

WikiSysop at 11:30, September 21, 2022

2022-09-21T11:30:36Z

WikiSysop at 13:00, September 20, 2022

2022-09-20T13:00:36Z

Gayathri.Jaishankar.IX: Published

2022-03-29T15:46:36Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:01Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

@@ Line 44: / Line 44: @@
 {{!}}Select the type of session:
-*Web session: An example of a web session is when a user goes to your website and completes a form to place an online order. The associated events for the web session are: visitor visiting a website, visitor filling out the online order form, and visitor submitting the form. For more information, see [[Draft:ATC/Current/AdminGuide/Web sessions|Web sessions]].
+*Web session: An example of a web session is when a user goes to your website and completes a form to place an online order. The associated events for the web session are: visitor visiting a website, visitor filling out the online order form, and visitor submitting the form. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_sessions}}.
 {{!}}-
-{{!}}[[Draft:ATC/Current/AdminGuide/Manage outcomes#VisitorJourneyAttributes{{!}}First event]]
+{{!}}{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes#VisitorJourneyAttributes|display text=First event}}
 {{!}}Attributes that identify visitors based on shared behaviours. For example, completing a form or going to a specific webpage.
 {{!}}-
 {{!}}Assign value to first event
-{{!}}When you create an outcome, you can attach a perceived value to quantify the benefit of the specified outcome. For example, you can derive the value of an abandoned cart by creating an outcome. In the Value field, provide [[Draft:ATC/Current/SDK/Record#outcome%20value{{!}}a value to be extracted]] from the outcome that you are tracking. Currently, only numeric value types are supported.
+{{!}}When you create an outcome, you can attach a perceived value to quantify the benefit of the specified outcome. For example, you can derive the value of an abandoned cart by creating an outcome. In the Value field, provide {{Link-SomewhereInThisVersion|manual=SDK|topic=Record|anchor=outcome_value|display text=a value to be extracted}} from the outcome that you are tracking. Currently, only numeric value types are supported.
 Important
 You can assign a value only to the event you added last. For example, if define a series of three events to achieve your outcome, you can assign a value only to the third event.
@@ Line 56: / Line 56: @@
 {{!}} colspan="2"{{!}}'''Define your visitor characterstics'''
 {{!}}-
-{{!}}[[Draft:ATC/Current/AdminGuide/Manage outcomes#VisitorAttributes{{!}}Visitor attributes]]
+{{!}}{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes|anchor=VisitorAttributes|display text=Visitor attributes}}
 {{!}}Attributes that identify visitors based on characteristics such as location, browser, or device type
 {{!}}}
@@ Line 68: / Line 68: @@
 |structuredtext=For more information about visitor attribute operators, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=operators}}.
-For more information about visitor attributes that enable UTM-tracking of campaign-specific activities, see {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Campaign_Attributes|display text=Campaign attributes.}}
+For more information about visitor attributes that enable UTM-tracking of campaign-specific activities, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes#VisitorAttributes|display text=Visitor attributes}}.
 <br />

@@ Line 37: / Line 37: @@
 {{!}}-
 {{!}}Status
-{{!}}Outcomes are active by default.  When an outcome is active, it is ready to use on your web site. To deactivate an outcome temporarily, slide the toggle to '''No'''. To remove an outcome permanently, [[Draft:ATC/Current/AdminGuide/Outcomes#Delete{{!}}delete it]] instead.
+{{!}}Outcomes are active by default.  When an outcome is active, it is ready to use on your web site. To deactivate an outcome temporarily, slide the toggle to '''No'''. To remove an outcome permanently, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Delete|display text=delete it}} instead.
 {{!}}-
 {{!}} colspan="2"{{!}}'''Define your outcome conditions'''

@@ Line 45: / Line 45: @@
 *Web session: An example of a web session is when a user goes to your website and completes a form to place an online order. The associated events for the web session are: visitor visiting a website, visitor filling out the online order form, and visitor submitting the form. For more information, see [[Draft:ATC/Current/AdminGuide/Web sessions|Web sessions]].
 {{!}}-
 {{!}}[[Draft:ATC/Current/AdminGuide/Manage outcomes#VisitorJourneyAttributes{{!}}First event]]
@@ Line 62: / Line 60: @@
 {{!}}}
 |Status=No
 }}{{Section
 |sectionHeading=Visitor attributes

@@ Line 14: / Line 14: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=The Predictive Engagement outcome value configuration and reporting feature release is temporarily disabled. For more information, see the [https://community.genesys.com/discussion/rollback-announcement-outcome-value-tracking-in-gpe Genesys Community].}}To simplify the process of creating an outcome, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|display text=duplicate an existing outcome.}}{{NoteFormat|1=&nbsp;
+|structuredtext=To simplify the process of creating an outcome, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|display text=duplicate an existing outcome.}}{{NoteFormat|1=&nbsp;
 *You must specify as least one condition.
 *Starting on June 14, 2021, you can no longer create more than 10 outcomes. To create an outcome after you reach the outcome limit, delete an existing outcome. For more information, see {{Link-Standalone|topic=ATC/outcome_limitation_change}}.|2=}}
@@ Line 63: / Line 63: @@
 |Status=No
 }}{{Section
 |alignment=Vertical
-|structuredtext=For more information about the number of outcomes that you can create for your organization, see Limits for {{MintyDocsProduct}} objects.
+|structuredtext=AI-23 Add to section above
 (Adding the link to the Object_limits article causes the article not to save. So, add it at publication time.)'

@@ Line 14: / Line 14: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=The Predictive Engagement outcome value configuration and reporting feature release is temporarily disabled. For more information, see the https://community.genesys.com/discussion/rollback-announcement-outcome-value-tracking-in-gpe.}}To simplify the process of creating an outcome, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|display text=duplicate an existing outcome.}}{{NoteFormat|1=&nbsp;
+|structuredtext={{BarbFeatureTemp|Feature=The Predictive Engagement outcome value configuration and reporting feature release is temporarily disabled. For more information, see the [https://community.genesys.com/discussion/rollback-announcement-outcome-value-tracking-in-gpe Genesys Community].}}To simplify the process of creating an outcome, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|display text=duplicate an existing outcome.}}{{NoteFormat|1=&nbsp;
 *You must specify as least one condition.
 *Starting on June 14, 2021, you can no longer create more than 10 outcomes. To create an outcome after you reach the outcome limit, delete an existing outcome. For more information, see {{Link-Standalone|topic=ATC/outcome_limitation_change}}.|2=}}
@@ Line 67: / Line 67: @@
 |structuredtext=For more information about the number of outcomes that you can create for your organization, see Limits for {{MintyDocsProduct}} objects.
-(Adding the link to the Object_limits article causes the article not to save. So, add it at publication time.)
+(Adding the link to the Object_limits article causes the article not to save. So, add it at publication time.)'
 |Status=Yes
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Manage outcomes
 |Context=Learn how to define the business goals that you want to track and predict.
 |Dimension=Outcomes
 |ComingSoon=No
@@ Line 11: / Line 13: @@
 **'''Journey '''>''' Outcome '''>'''Add ''', '''Delete''', '''Edit''', '''View'''
 |Section={{Section
 |sectionHeading=Create or edit an outcome
 |anchor=CreateOutcome
-|alignment=Vertical
+|alignment=Horizontal
-|structuredtext=To simplify the process of creating an outcome, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcomes#Duplicate|display text=duplicate an existing outcome.}}
+|structuredtext=<br />
-{{NoteFormat|1=&nbsp;
+|structuredtextwide=<br />
-*You must specify as least one condition.
+{{{!}} class="wikitable"
-*Starting on June 14, 2021, you can no longer create more than 10 outcomes. To create an outcome after you reach the outcome limit, delete an existing outcome. For more information, see {{Link-Standalone|topic=ATC/outcome_limitation_change}}.|2=}}<br />
+!Entity
 |Status=No
 }}{{Section

@@ Line 8: / Line 8: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Outcome '''>'''Add ''', '''Delete''', '''Edit''', '''View'''
 |Section={{Section