ATC/Current/AdminGuide/Maintain - Revision history

Gayathri.Jaishankar.IX: Published

2022-01-21T10:39:13Z

Published

Gayathri.jaishankar@genesys.com: Published

2021-12-07T15:53:11Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:11Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-07-27T17:23:13Z

Published

Barbara.martin@genesys.com: Published

2021-07-19T12:19:01Z

Published

Barbara.martin@genesys.com: Published

2021-05-13T13:54:11Z

Published

Barbara.martin@genesys.com: Published

2021-02-19T15:36:31Z

Published

Barbara.martin@genesys.com: Published

2021-02-18T18:52:52Z

Published

Barbara.martin@genesys.com: Published

2021-02-18T13:43:47Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T19:41:07Z

Published

@@ Line 85: / Line 85: @@
 |anchor=JourneyActionMapsSummaryView
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Journey Action Maps Summary view}}To learn how visitors interacted with a specific action map and whether the outcome of the action map was achieved, see the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Blocked_actions}}. For more information about action maps view, see [https://help.mypurecloud.com/articles/?p=238676 Journey Action Maps view] in the Genesys Cloud CX Resource Center.
+|structuredtext=To learn how visitors interacted with a specific action map and whether the outcome of the action map was achieved, see the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Blocked_actions}}. For more information about action maps view, see [https://help.mypurecloud.com/articles/?p=238676 Journey Action Maps view] in the Genesys Cloud CX Resource Center.
 |Status=No
 }}
 }}

@@ Line 31: / Line 31: @@
 '''Options:''' Menu of options available for the action map, such as edit, delete, and duplicate.
 |Status=No
 }}{{Section
 |sectionHeading=Search for an action map
@@ Line 134: / Line 82: @@
 |Status=No
 }}{{Section
-|sectionHeading=Journey Action Maps Summary view
+|sectionHeading=View action map report
 |anchor=JourneyActionMapsSummaryView
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Journey Action Maps Summary view}}To learn how visitors interacted with a specific action map and whether the outcome of the action map was achieved, see the [https://help.mypurecloud.com/articles/?p=238676 Journey Action Maps view] in the Genesys Cloud CX Resource Center.
+|structuredtext={{BarbFeatureTemp|Feature=Journey Action Maps Summary view}}To learn how visitors interacted with a specific action map and whether the outcome of the action map was achieved, see the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Blocked_actions}}. For more information about action maps view, see [https://help.mypurecloud.com/articles/?p=238676 Journey Action Maps view] in the Genesys Cloud CX Resource Center.
 |Status=No
 }}
 }}

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Action Map '''>''' Add''', '''Delete''', '''Edit''', and '''View''' (to create action maps)
 **'''Journey '''>''' Action Target '''> '''View''' (to select a team to handle interactions from the action map)
@@ Line 137: / Line 137: @@
 |anchor=JourneyActionMapsSummaryView
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Journey Action Maps Summary view}}To learn how visitors interacted with a specific action map and whether the outcome of the action map was achieved, see the [https://help.mypurecloud.com/articles/?p=238676 Journey Action Maps view] in the Genesys Cloud Resource Center.
+|structuredtext={{BarbFeatureTemp|Feature=Journey Action Maps Summary view}}To learn how visitors interacted with a specific action map and whether the outcome of the action map was achieved, see the [https://help.mypurecloud.com/articles/?p=238676 Journey Action Maps view] in the Genesys Cloud CX Resource Center.
 |Status=No
 }}
 }}

@@ Line 85: / Line 85: @@
 }}{{Section
 |sectionHeading=Search for an action map
-|anchor=View
+|anchor=Search
 |alignment=Horizontal
 |Media=Image

@@ Line 15: / Line 15: @@
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_outcomes|display text=Create outcomes}}.
 |Section={{Section
-|sectionHeading=Search for an action map
+|sectionHeading=View action maps list
-|anchor=View
+|anchor=ViewActionMaps
 |alignment=Horizontal
 |Media=Image
-|image=ActionMapsViewPEPC.png
+|image=ViewActionMaps.png
-|structuredtext=Type one or more characters (not case-sensitive) for which to search. As you type, only the action maps that match your criteria appear in the list.
+|AltText=View action maps
-A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.
+'''Options:''' Menu of options available for the action map, such as edit, delete, and duplicate.
 |Status=No
 }}{{Section
-|sectionHeading=Edit an action map
+|sectionHeading=AI-328 Update "View action maps list" section
 |alignment=Vertical
-|structuredtext=<br />
+|structuredtext=Update the field definitions and replace the screen capture in the "View action maps list" section. Also, replace all other screen captures in this article.
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 116: / Line 83: @@
 {{!}}}
 |Status=Yes
 }}
 }}

@@ Line 4: / Line 4: @@
 |TocName=View action maps
 |Context=Learn how to search for, create, edit, duplicate, and delete action maps.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
@@ Line 86: / Line 87: @@
 {{!}}Offered %
 {{!}}Percent of qualified action maps that offered a web action (Offered / Qualified).
 {{!}}-
 {{!}}Engaged
-{{!}}Number of times that visitors accepted the action map's web action.
+{{!}}Number of times that agents engaged with a web chat or web messaging.
 {{!}}-
 {{!}}Engaged %
-{{!}}Percent of offered web actions that visitors accepted (Engaged / Offered).
+{{!}}Percent of web chat or web messaging engagements that visitors accepted (Engaged / Accepted).
 {{!}}-
 {{!}}Rejected

@@ Line 37: / Line 37: @@
 |Media=Image
 |image=ActionMapsEdit.png
-|structuredtext=To modify an action map, search for it and then click the '''Edit''' menu option. Follow the instructions in {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps#Create|display text=Create an action map}}.
+|structuredtext=To modify an action map, search for it and then click the '''Edit''' menu option. Follow the instructions in {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}}.
 |Status=No
 }}{{Section
@@ Line 61: / Line 61: @@
 |Media=Image
 |image=ActivePEPC.png
-|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create an action map}}, it is active and ready to trigger on your site immediately. To prevent an action map from triggering, slide the toggle to '''No'''. The toggle is also available when you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create}} or {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Edit|display text=edit}} an action map.
+|structuredtext=When you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|display text=create an action map}}, it is active and ready to trigger on your site immediately. To prevent an action map from triggering, slide the toggle to '''No'''. The toggle is also available when you {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps|anchor=Create|display text=create}} or {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=Edit|display text=edit}} an action map.
 |Status=No
 }}{{Section

@@ Line 53: / Line 53: @@
 |Media=Image
 |image=DeletePEPC.png
-|structuredtext=To delete an action map permanently, search for the outcome, click the '''Delete''' menu option, and then confirm.{{NoteFormat|Deletion is permanent. To suspend the action map temporarily from triggering, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Activate_inactivate|display text=deactivate it.}}|1}}
+|structuredtext=To delete an action map permanently, search for the outcome, click the '''Delete''' menu option, and then confirm.{{NoteFormat|Deletion is permanent. To suspend the action map from triggering, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=ChangeStatus|display text=change its status to inactive}}.|1}}
 |Status=No
 }}
 }}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Action maps view
+|DisplayName=View action maps
-|TocName=Action maps view
+|TocName=View action maps
 |Context=Learn how to search for, create, edit, duplicate, and delete action maps.
 |ComingSoon=No