ATC/Current/AdminGuide/Live Now - Revision history

WikiSysop at 07:45, May 10, 2022

2022-05-10T07:45:30Z

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:51Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-25T18:03:28Z

Published

Barbara.martin@genesys.com: Published

2021-05-18T18:42:22Z

Published

Barbara.martin@genesys.com: Published

2021-02-24T19:04:34Z

Published

Barbara.martin@genesys.com: Published

2020-12-18T18:51:42Z

Published

Barbara.martin@genesys.com: Published

2020-11-20T14:31:46Z

Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

2020-11-19T12:58:46Z

Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

Barbara.martin@genesys.com: Published

2020-11-04T13:51:30Z

Published

Harleyvibes: Published

2020-10-12T18:48:36Z

Published

@@ Line 17: / Line 17: @@
 |Section={{Section
 |sectionHeading=See who is active on your website
 |alignment=Horizontal
 |Media=Image
-|image=LiveNowPEPC.png
+|image=LiveNow_new.png
 |structuredtext=The Live Now view shows who is active on your website. In Admin in Genesys Cloud CX, open the '''Live Now''' page.
 |Status=No
 }}{{Section
-|sectionHeading=Filter by segments
+|alignment=Vertical
-|anchor=LiveNowFilter
+|structuredtext=<br />
-|alignment=Horizontal
+{{{!}} class="wikitable"
-|Media=Image
+{{!}}+
-|image=LiveNowFIlterPEPC.png
+!Action
-|structuredtext=To see only visitors who belong to specific segments, in the '''Choose segments''' list, select the segment.
+!Description
-{{NoteFormat|You can select active segments that display to agents. For more information about configuring these options, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}}.|}}For more information on how to create and use segments, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map based on segment match}}.
+For more information on how to create and use segments, see [https://all.docs.genesys.com/Draft:ATC/Current/AdminGuide/About_segments About segments] and [https://all.docs.genesys.com/Draft:ATC/Current/AdminGuide/Trigger#SegmentMatch Trigger an action map based on segment match].
-|Status=No
+{{!}}-
-}}{{Section
+{{!}}Search for visitors (5)
-|sectionHeading=Search for visitors
+{{!}}You can search for visitors by their:
 *Name
@@ Line 48: / Line 61: @@
 Search is not case-sensitive.
-|Status=No
+{{!}}-
-}}{{Section
+{{!}}Refresh (6)
-|sectionHeading=Status
+{{!}}Live Now displays the most recent information of all the sessions listed on the page. To view the newer web sessions (that are not listed yet), click '''Refresh'''.
-|anchor=Status
+{{!}}}
-|alignment=Horizontal
+|Status=Yes
 }}
 }}

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)
@@ Line 21: / Line 21: @@
 |Media=Image
 |image=LiveNowPEPC.png
-|structuredtext=The Live Now view shows who is active on your website. In Admin in Genesys Cloud, open the '''Live Now''' page.
+|structuredtext=The Live Now view shows who is active on your website. In Admin in Genesys Cloud CX, open the '''Live Now''' page.
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Live Now
 |TocName=Live Now
-|Context=Learn how to see real-time information about visitors on your website. Skip to the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visit journey map}} or the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=AboutIcons|display text=description of the icons}}.{{BarbDeprecation|Link={{Link-Standalone|topic=ATC/Deprecation-Select_trait_mapper_traits}}}}<br />
+|Context=Learn how to see real-time information about visitors on your website. Skip to the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visit journey map}} or the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=AboutIcons|display text=description of the icons}}.<br />
 |Dimension=JourneyData
 |ComingSoon=No

@@ Line 3: / Line 3: @@
 |DisplayName=Live Now
 |TocName=Live Now
-|Context=Learn how to see real-time information about visitors on your website. Skip to the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visit journey map}} or the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=AboutIcons|display text=description of the icons}}.
+|Context=Learn how to see real-time information about visitors on your website. Skip to the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visit journey map}} or the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=AboutIcons|display text=description of the icons}}.{{BarbDeprecation|Link={{Link-Standalone|topic=ATC/Deprecation-Select_trait_mapper_traits}}}}<br />
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 28: / Line 28: @@
 |Media=Image
 |image=LiveNowFIlterPEPC.png
-|structuredtext=To see only visitors who belong to specific segments, in the '''Choose segments''' list select the segments you want.
+|structuredtext=To see only visitors who belong to specific segments, in the '''Choose segments''' list, select the segment.
 {{NoteFormat|You can select active segments that display to agents. For more information about configuring these options, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Manage_segments}}.|}}For more information on how to create and use segments, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map based on segment match}}.

@@ Line 56: / Line 56: @@
 |structuredtext=The status reflects the visitor's status on your website:
-*'''<span style="color: rgb(51, 153, 102);" data-mce-style="color: #339966;">Green</span>''': The visitor is active on your website.
+*'''<span style="color: rgb(51, 153, 102);" data-mce-style="color: #339966;">Green</span>''': Visitor is active on your website.
-*<span style="color: rgb(255, 204, 0);" data-mce-style="color: #ffcc00;">'''Yellow'''</span>: The visitor has been inactive for 45 seconds. For example, the visitor minimized the browser window or is looking at a different site in a separate tab.
+*<span style="color: rgb(255, 204, 0);" data-mce-style="color: #ffcc00;">'''Yellow'''</span>: Visitor has been inactive for 45 seconds. For example, the visitor minimized the browser window or is looking at a different site in a separate tab.
-*<span style="color: rgb(128, 128, 128);" data-mce-style="color: #808080;">'''Grey'''</span>: The visitor has been inactive for 60 seconds or longer.
+*<span style="color: rgb(128, 128, 128);" data-mce-style="color: #808080;">'''Grey'''</span>: Visitor has been inactive for 60 seconds or longer.
-{{NoteFormat|When a visitor arrives on your website, {{MINTYDOCSPRODUCT}} begins timing their presence. After 30 minutes of inactivity, {{MINTYDOCSPRODUCT}} automatically ends their session. |}}
+{{NoteFormat|When a visitor arrives on your website, {{MINTYDOCSPRODUCT}} begins timing their presence. After 30 minutes of inactivity, {{MINTYDOCSPRODUCT}} ends their session. |}}
 |Status=No
 }}{{Section

@@ Line 5: / Line 5: @@
 |Context=Learn how to see real-time information about users on your website. Skip to the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visit journey map}} or the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=AboutIcons|display text=description of the icons}}.
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
+|Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Prereq='''Prerequisites'''
@@ Line 24: / Line 24: @@
 #Click '''Admin'''.
 #Under '''Altocloud''', click '''Live Now'''.
 |Status=No
 }}{{Section
@@ Line 36: / Line 34: @@
 {{NoteFormat|You can select {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#Activate|display text=active segments}} that are {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments#DisplayAgents|display text=displayed to agents.}}}}For information on how to build and use segments, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments}} and {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Trigger|anchor=SegmentMatch|display text=Trigger an action map based on segment match}}.
 |Status=No
 }}{{Section
@@ Line 54: / Line 50: @@
 Search is not case-sensitive.
 |Status=No
 }}{{Section
@@ Line 69: / Line 63: @@
 *<span style="color: rgb(128, 128, 128);" data-mce-style="color: #808080;">'''Grey'''</span>: The customer has been inactive for 60 seconds or longer.
-{{NoteFormat|When a customer arrives your website, {{MINTYDOCSPRODUCT}} begins timing their presence. After 30 minutes of inactivity, {{MINTYDOCSPRODUCT}} automatically ends their session. }}
+{{NoteFormat|When a customer arrives on your website, {{MINTYDOCSPRODUCT}} begins timing their presence. After 30 minutes of inactivity, {{MINTYDOCSPRODUCT}} automatically ends their session. |}}
 |Status=No
 }}{{Section
@@ Line 80: / Line 72: @@
 |image=LiveNOwRefreshPEPC.png
 |structuredtext=Live Now automatically refreshes itself every minute. To see more current information, click '''Refresh.'''
 |Status=No
 }}{{Section
@@ Line 90: / Line 80: @@
 |image=LiveNowClickNamePEPC.png
 |structuredtext=To see the details about a customer, click the customer's name. For more information about the types of details available, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details}}.
 |Status=No
 }}{{Section
@@ Line 100: / Line 88: @@
 |image=LiveNowBrowsingPEPC.png
 |structuredtext=To see the website page where the customer is currently browsing, click the link under '''Browsing'''.
 |Status=No
 }}
 }}