ATC/Current/AdminGuide/JourneyAttributes - Revision history

Barbara.martin@genesys.com: Published

2021-01-14T15:42:29Z

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Barbara.martin@genesys.com: Published

2021-01-14T15:14:47Z

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WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:25Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

2020-07-15T12:00:05Z

Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:14Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:26, January 17, 2020

2020-01-17T13:26:37Z

DannaShirley: Published

2019-05-07T21:56:51Z

Published

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{{Article
|Standalone=No
|DisplayName=Journey attributes
|Platform=PureEngage, PureConnect, PureCloud
|TocName=Journey attributes
|Context=test
}}
{{Section
|sectionHeading=About visitor and journey attributes
|Type=Structured
|anchor=AboutVisitAttsJourney
|alignment=Vertical
|gif=No
|structuredtext=When you create segments or outcomes, you define visitor and journey attributes:
* [[#VisitorAttributes|Visitor attributes ]] are characteristics that all the visitors in the group share. Examples of visitor attributes are visitors who use Chrome and visitors from Canada.
* [[#VisitorJourneys|Journey attributes ]] are actions on your website that all the visitors in the group have taken. Examples include completing a form or going to a specific webpage.

{{NoteFormat|When you create a segment or outcome, you can specify any combination of visitor attributes and visitor journeys for a segment. The more of these conditions you define, the more specific the segment, and the fewer number of visitors who belong to it.

You must specify at least one visitor attribute or visitor journey per segment or outcome.

You complete the same process of defining visitor attributes and visitor journeys when you create both segments and outcomes. However, visitor attributes and visitor journeys are not shared across segments and outcomes.

|1}}
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Visitor attributes
|Type=Structured
|anchor=VisitorAttributes
|alignment=Horizontal
|image=VisitorAttsPEPC.png
|gif=No
|structuredtext=Visitor attributes identify visitors based on characteristics like location, browser, device type, and so on.

{{NoteFormat|If you want to match based on a non-numeric criteria, such as the name of a browser, select the '''like''' or '''not like''' operator. |2}}
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Types of visitor attributes
|Type=Structured
|anchor=VisitorAttributeTypes
|alignment=Vertical
|gif=No
|structuredtext={{{!}} border="1"
{{!}}-
!{{!}}Attribute name
!{{!}}Description
!{{!}}Example
{{!}}-
{{!}}{{!}}Device category
{{!}}{{!}}Type of device the visitor is using
{{!}}{{!}}Mobile, Desktop, Tablet, and so on
{{!}}-
{{!}}{{!}}OS family
{{!}}{{!}}Operating system family
{{!}}{{!}}Mac OS
{{!}}-
{{!}}{{!}}Browser family
{{!}}{{!}}Browser family, including all versions of the browser within that family
{{!}}{{!}}Chrome
{{!}}-
{{!}}{{!}}Browser version
{{!}}{{!}}Major version of the browser
{{!}}{{!}}55
{{!}}-
{{!}}{{!}}Campaign source
{{!}}{{!}}A search engine, newsletter, or other source (UTM parameter)
{{!}}{{!}}Google
{{!}}-
{{!}}{{!}}Campaign medium
{{!}}{{!}}A medium such as email or cost-per-click (UTM parameter)
{{!}}{{!}}CPC
{{!}}-
{{!}}{{!}}Campaign name
{{!}}{{!}}A specific product promotion or strategic campaign (UTM parameter)
{{!}}{{!}}320banner
{{!}}-
{{!}}{{!}}Campaign term
{{!}}{{!}}Keywords for this ad (UTM parameter)
{{!}}{{!}}running
{{!}}-
{{!}}{{!}}Campaign content
{{!}}{{!}}Ads or links that point to the same URL (UTM parameter)
{{!}}{{!}}textlink
{{!}}-
{{!}}{{!}}Campaign click ID
{{!}}{{!}}The unique number that is generated when a potential customer clicks an affiliate link (UTM parameter)
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Campaign network
{{!}}{{!}}The ad network to which the click ID belongs (UTM parameter)
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Country
{{!}}{{!}}Visitor's country
{{!}}{{!}}Ireland
{{!}}-
{{!}}{{!}}City
{{!}}{{!}}Visitor's city or town
{{!}}{{!}}Galway
{{!}}-
{{!}}{{!}}Region
{{!}}{{!}}Visitor's region
{{!}}{{!}}Galway
{{!}}-
{{!}}{{!}}Post code
{{!}}{{!}}Visitor's post code or zip code
{{!}}{{!}}90210
{{!}}-
{{!}}{{!}}CCA2 code
{{!}}{{!}}Two-letter country code
{{!}}{{!}}IE
{{!}}-
{{!}}{{!}}Browser language code
{{!}}{{!}}Language that the visitor's browser is set to
{{!}}{{!}}en-gb
{{!}}-
{{!}}{{!}}Organization name
{{!}}{{!}}Organization name derived from the IP
{{!}}{{!}}amazon.com
{{!}}-
{{!}}{{!}}Referral URL
{{!}}{{!}}Referrer page url
{{!}}{{!}}https://app.universal.com/auto#quote-details
{{!}}-
{{!}}{{!}}Referral hostname
{{!}}{{!}}Referrer host/hostname
{{!}}{{!}}app.universal.com
{{!}}}
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Campaign attributes
|Type=Structured
|anchor=UTMParms
|alignment=Vertical
|gif=No
|structuredtext=Some visitor attributes are ''campaign attributes'' because they track activity for specific campaigns. These attributes work with UTM parameters, which are added into page URLs by analytics tools such as Google Analytics, so that you can analyze website activity using campaign information. The available campaign attributes in {{MINTYDOCSPRODUCT}} are:
{{{!}} class="wikitable"
{{!}}-
{{!}}{{!}}'''Attribute name'''
{{!}}{{!}}'''UTM parameter name as it appears in a webpage URL or search string'''
{{!}}-
{{!}}{{!}}Campaign source
{{!}}{{!}}'utm_source'
{{!}}-
{{!}}{{!}}Campaign medium
{{!}}{{!}}'utm_medium'
{{!}}-
{{!}}{{!}}Campaign name
{{!}}{{!}}'utm_campaign'
{{!}}-
{{!}}{{!}}Campaign term
{{!}}{{!}}'utm_term'
{{!}}-
{{!}}{{!}}Campaign click ID
{{!}}{{!}}'gclid'
{{!}}-
{{!}}{{!}}Campaign network
{{!}}{{!}}'network'
{{!}}}
For more information about Google Analytics, see [https://support.google.com/analytics/answer/1033863?hl=en Custom campaigns.]

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Journey attributes
 |TocName=Journey attributes
-|Context=test
+|Context=Learn about
-}}
+|ComingSoon=No
-{{Section
+|Section={{Section
 |sectionHeading=About visitor and journey attributes
 |anchor=AboutVisitAttsJourney
@@ Line 20: / Line 19: @@
 You must specify at least one visitor attribute or visitor journey per segment or outcome.
-You complete the same process of defining visitor attributes and visitor journeys when you create both segments and outcomes. However, visitor attributes and visitor journeys are not shared across segments and outcomes.
+You complete the same process of defining visitor attributes and visitor journeys when you create both segments and outcomes. However, visitor attributes and visitor journeys are not shared across segments and outcomes.|1}}
 |fullwidth=No
 |Status=No
@@ Line 137: / Line 134: @@
 |Standalone=No
 |ComingSoon=No
 |alignment=Vertical
 |structuredtext=Some visitor attributes are ''campaign attributes'' because they track activity for specific campaigns. These attributes work with UTM parameters, which are added into page URLs by analytics tools such as Google Analytics, so that you can analyze website activity using campaign information. The available campaign attributes in {{MINTYDOCSPRODUCT}} are:
@@ Line 164: / Line 160: @@
 {{!}}}
 For more information about Google Analytics, see [https://support.google.com/analytics/answer/1033863?hl=en Custom campaigns.]

@@ Line 8: / Line 8: @@
 {{Section
 |sectionHeading=About visitor and journey attributes
 |anchor=AboutVisitAttsJourney
 |alignment=Vertical
 |structuredtext=When you create segments or outcomes, you define visitor and journey attributes:
 * [[#VisitorAttributes|Visitor attributes ]] are characteristics that all the visitors in the group share. Examples of visitor attributes are visitors who use Chrome and visitors from Canada.
@@ Line 27: / Line 27: @@
 }}{{Section
 |sectionHeading=Visitor attributes
 |anchor=VisitorAttributes
 |alignment=Horizontal
 |image=VisitorAttsPEPC.png
-|gif=No
+|Media=Image
 |structuredtext=Visitor attributes identify visitors based on characteristics like location, browser, device type, and so on.
@@ Line 39: / Line 40: @@
 }}{{Section
 |sectionHeading=Types of visitor attributes
 |anchor=VisitorAttributeTypes
 |alignment=Vertical
 |structuredtext={{{!}} border="1"
 {{!}}-
@@ Line 133: / Line 134: @@
 }}{{Section
 |sectionHeading=Campaign attributes
 |anchor=UTMParms
 |alignment=Vertical
 |structuredtext=Some visitor attributes are ''campaign attributes'' because they track activity for specific campaigns. These attributes work with UTM parameters, which are added into page URLs by analytics tools such as Google Analytics, so that you can analyze website activity using campaign information. The available campaign attributes in {{MINTYDOCSPRODUCT}} are:
 {{{!}} class="wikitable"

ATC/Current/AdminGuide/JourneyAttributes - Revision history

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:26, January 17, 2020

DannaShirley: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureCloud([\|])" to "|Platform=$1GenesysCloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"