ATC/Current/AdminGuide/Get Started GenesysCloud - Revision history

WikiSysop at 09:00, June 13, 2022

2022-06-13T09:00:39Z

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:58Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-08-10T12:00:04Z

Published

Barbara.martin@genesys.com: Published

2021-08-03T18:36:15Z

Published

Barbara.martin@genesys.com: Published

2021-08-03T18:32:18Z

Published

Barbara.martin@genesys.com: Published

2021-05-04T12:41:38Z

Published

Barbara.martin@genesys.com: Published

2021-04-28T19:02:04Z

Published

Barbara.martin@genesys.com: Published

2021-04-28T12:44:59Z

Published

Barbara.martin@genesys.com: Published

2021-03-30T12:13:42Z

Published

Barbara.martin@genesys.com: Published

2021-02-19T16:11:15Z

Published

@@ Line 17: / Line 17: @@
 |structuredtext=Complete the following procedures:
-#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, and permissions.
+#[https://rcstaging.wpengine.com/?p=195191 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, and permissions.
 #Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud CX system requirements].
 #Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud CX domains}}.
@@ Line 35: / Line 35: @@
 |anchor=WebChat
 |alignment=Vertical
-|structuredtext=#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.
+|structuredtext=#[https://rcstaging.wpengine.com/?p=195191 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.
 #Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud CX system requirements].
 #Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud CX domains}}.

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Get started with Predictive Engagement for Genesys Cloud
+|DisplayName=Get started with Predictive Engagement for Genesys Cloud CX
-|TocName=Genesys Cloud
+|TocName=Genesys Cloud CX
-|Context=To use {{MINTYDOCSPRODUCT}}, Genesys Cloud customers complete these initial tasks.
+|Context=To use {{MINTYDOCSPRODUCT}}, Genesys Cloud CX customers complete these initial tasks.
 |UseCase=CE37
 |ComingSoon=No
@@ Line 18: / Line 18: @@
 #[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, and permissions.
-#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud system requirements].
+#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud CX system requirements].
-#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
+#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud CX domains}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Configure messenger and deploy it}} to your website.{{NoteFormat|After you configure the allowed domains, use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.|2}}
 #{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking}}.
@@ Line 36: / Line 36: @@
 |alignment=Vertical
 |structuredtext=#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.
-#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud system requirements].
+#Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud CX system requirements].
-#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
+#Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud CX domains}}.
 #Update your web pages with the Predictive Engagement {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.
 #{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking}}. {{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
@@ Line 50: / Line 50: @@
 |alignment=Vertical
 |structuredtext=*[https://help.mypurecloud.com/articles/?p=190171 About Predictive Engagement]
-*[https://vimeo.com/419850122 Video: Predictive Engagement for Genesys Cloud]
+*[https://vimeo.com/419850122 Video: Predictive Engagement for Genesys Cloud CX]
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=FAQs|display text=FAQs}}
 *{{Link-Standalone|topic=ATC/Glossary|display text=Glossary}}

@@ Line 9: / Line 9: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}{{NoteFormat|1=Predictive Engagement works with {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=web chat}}; however, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}
+|structuredtext={{NoteFormat|1=Predictive Engagement works with {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=web chat}}; however, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}
 |Status=No
 }}{{Section

@@ Line 8: / Line 8: @@
 |Platform=GenesysCloud
 |Section={{Section
 |sectionHeading=Get started with Predictive Engagement and web messaging
 |anchor=WebMsg
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}<br />{{NoteFormat|1=Predictive Engagement works with web chat; however, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}
+|structuredtext=Complete the following procedures:
 #[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, and permissions.

@@ Line 8: / Line 8: @@
 |Platform=GenesysCloud
 |Section={{Section
-|sectionHeading=Complete the following procedures
+|sectionHeading=Get started with Predictive Engagement and web messaging
 |alignment=Vertical
-|structuredtext=#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}<br />{{NoteFormat|1=Predictive Engagement works with web chat; however, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|2=}}
 #Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud system requirements].
 #Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
-#Update your web pages with the Predictive Engagement {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.
+#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Configure messenger and deploy it}} to your website.{{NoteFormat|After you configure the allowed domains, use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.|2}}
-#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking}}. {{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
+#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps}}.
 |Status=No
 }}{{Section
-|sectionHeading=AI-303 Migration - Replace content in above section
+|sectionHeading=Get started with Predictive Engagement and web chat
 |alignment=Vertical
-|structuredtext=<br />
+|structuredtext=#[https://help.mypurecloud.com/articles/?p=195855 Fulfill prerequisites] for {{MINTYDOCSPRODUCT}} feature enablement, license, permissions, and widget configuration and deployment on your website.
 #Review the supported web browsers listed in the [https://help.mypurecloud.com/articles/?p=7881 Genesys Cloud system requirements].
 #Prepare the {{Link-Standalone|topic=ATC/RequiredPCDomains|display text=required Genesys Cloud domains}}.
-#{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Messenger_configuration|display text=Configure messenger and deploy it}} to your website.{{NoteFormat|Use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.|2}}
+#Update your web pages with the Predictive Engagement {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Tracking_snippet|display text=tracking snippet}}.
-#To use Predictive Engagement commands and events to track website activity, do the following:
+#{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Web_tracking|display text=Configure web tracking}}. {{NoteFormat|Initially, configure only the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Web_tracking|anchor=AllowedDomains|display text=allowed domains}}. Then use {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} to verify that {{MINTYDOCSPRODUCT}} is tracking events.  After basic tracking works, configure the rest of the web tracking settings.|2}}
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_segments|display text=Create segments}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_outcomes|display text=Create outcomes}}.
 #{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_action_maps|display text=Create action maps}}.
-|Status=Yes
+|Status=No
 }}{{Section
 |sectionHeading=For more information