ATC/Current/AdminGuide/Customer journey map - Revision history

Gayathri.Jaishankar.IX: Published

2022-04-26T12:53:35Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:46Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-09-27T14:29:03Z

Published

Gayathri.jaishankar@genesys.com: Published

2021-08-10T11:49:58Z

Published

Barbara.martin@genesys.com: Published

2021-08-03T18:52:32Z

Published

Barbara.martin@genesys.com: Published

2021-05-18T18:42:38Z

Published

Barbara.martin@genesys.com: Published

2021-05-05T17:21:20Z

Published

Barbara.martin@genesys.com: Published

2021-05-05T17:09:42Z

Published

Barbara.martin@genesys.com: Published

2021-02-10T12:46:54Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T14:56:18Z

Published

Show changes

@@ Line 26: / Line 26: @@
 *When the visitor matched segments
-To see URLs instead of page titles, click '''URL'''.
+To see URLs instead of page titles, click '''URL'''.{{NoteFormat|If a logged-in user logs out, Predictive Engagement considers the user as a new user and creates a new journey map.|}}<br />
 |Status=No
 }}{{Section

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)
@@ Line 55: / Line 55: @@
 |anchor=MessagingIcons
 |alignment=Vertical
-|structuredtext=This section only applies to Genesys Cloud customers using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}.
+|structuredtext=This section only applies to Genesys Cloud CX customers using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}.
 {{{!}} class="wikitable"
 {{!}}+

@@ Line 3: / Line 3: @@
 |DisplayName=Visit journey map (admin view)
 |TocName=Visit journey map
-|Context=In Live Now, learn to use a graphical representation of a visitor's path through your website. This information provides the full context of a visitor's questions and can help you understand their needs. For more information about the icons, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=AboutIcons|display text=icon descriptions}}.
+|Context=In Live Now, learn to use a graphical representation of a visitor's path through your website. This information provides the full context of a visitor's questions and can help you understand their needs. For more information about the icons, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=AboutIcons|display text=icon descriptions.}}
 |Dimension=JourneyData
 |ComingSoon=No
@@ Line 55: / Line 55: @@
 |anchor=MessagingIcons
 |alignment=Vertical
-|structuredtext=This section only applies to Genesys Cloud customers using [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]].
+|structuredtext=This section only applies to Genesys Cloud customers using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}}.
 {{{!}} class="wikitable"
 {{!}}+

@@ Line 55: / Line 55: @@
 |anchor=MessagingIcons
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This section only applies to Genesys Cloud customers using [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]].
+|structuredtext=This section only applies to Genesys Cloud customers using [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]].
 {{{!}} class="wikitable"
 {{!}}+

@@ Line 44: / Line 44: @@
 |structuredtext=Icon descriptions:
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=ChatActivityIcons|display text=Chat activity icons}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=ContentActivityIcons|display text=Content activity icons}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=FormIcons|display text=Form activity icons}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=PurchaseIcons|display text=Purchase activity icons}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=FormIcons|display text=Form activity icons}}
+*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=JourneyIcons|display text=Journey shaping icons}}
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|anchor=JourneyIcons|display text=Miscellaneous icons}}
 |Status=No
@@ Line 55: / Line 55: @@
 |anchor=MessagingIcons
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]] feature to replace web chat.
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This section only applies to Genesys Cloud customers using [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]].
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 91: / Line 91: @@
 |anchor=ChatActivityIcons
 |alignment=Vertical
-|structuredtext=<br />
+|structuredtext=This section only applies to customers using {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_chats|display text=web chat}}.
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 227: / Line 227: @@
 {{!}}[[File:Page viewed.png{{!}}left{{!}}frameless{{!}}50x50px]]
 {{!}}Page viewed
-{{!}}Visitor viewed the page.
+{{!}}Visitor viewed the page.{{NoteFormat|It's possible for a web session card to have multiple page titles with the same name. If the URL of a page changes, a new line will form on the web session card and the URL will update. We aren’t facilitating dynamic values within a page if a visitor reloads the page.|}}<br />
 {{!}}-
 {{!}}[[File:Search.png{{!}}frameless{{!}}50x50px]]

@@ Line 15: / Line 15: @@
 |sectionHeading=View a visitor's journey
 |anchor=ViewJourney
-|alignment=Vertical
+|alignment=Horizontal
-|structuredtext=[[File:IconColorsSample.png]]
+|Media=Image
+|image=IconColorsSample.png
-The visit journey map indicates:
+|AltText=View journey map
 *Which pages a visitor saw and in what order
@@ Line 31: / Line 32: @@
 |Media=Image
 |image=HoverDetails2.png
 |structuredtext=To see more information about what the visitor did, rest your mouse on an icon.
 |Status=No

@@ Line 49: / Line 49: @@
 |Status=No
 }}{{Section
-|sectionHeading=Chat icons
+|sectionHeading=Messaging icons
-|anchor=ChatActivityIcons
+|anchor=MessagingIcons
 |alignment=Vertical
-|structuredtext=<br />
+|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]] feature to replace web chat.
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 60: / Line 60: @@
 {{!}}-
 {{!}}[[File:Chat offered.png{{!}}frameless{{!}}50x50px]]
-{{!}}Chat offered
+{{!}}Messaging offered
-{{!}}{{MINTYDOCSPRODUCT}} offered a chat to the visitor.
+{{!}}{{MINTYDOCSPRODUCT}} offered messaging to the visitor.
 {{!}}-
 {{!}}[[File:Chat accepted.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Chat accepted
+{{!}}Messaging accepted
-{{!}}Visitor accepted the offer to chat.
+{{!}}Visitor accepted the messaging offer.
 {{!}}-
 {{!}}[[File:Chat requested.png{{!}}frameless{{!}}50x50px]]
-{{!}}Chat requested
+{{!}}Messaging requested
-{{!}}Visitor requested a chat.
+{{!}}Visitor requested messaging.
 {{!}}-
 {{!}}[[File:Chat rejected.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Chat rejected
+{{!}}Messaging rejected
-{{!}}Visitor rejected the offer to chat.
+{{!}}Visitor rejected the messaging offer.
 {{!}}-
 {{!}}[[File:Chat timed out.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Chat timed out
+{{!}}Messaging timed out
-{{!}}Offer to chat timed out before the visitor responded.
+{{!}}Messaging offer timed out before the visitor responded.
 {{!}}-
 {{!}}[[File:Chat ignored.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Chat ignored
+{{!}}Messaging ignored
-{{!}}Visitor left the website before responding to the chat offer.
+{{!}}Visitor left the website before responding to the messaging offer.
 {{!}}}
 |Status=No
 }}{{Section
-|sectionHeading=Messaging icons
+|sectionHeading=Chat icons
-|anchor=MessagingIcons
+|anchor=ChatActivityIcons
 |alignment=Vertical
-|structuredtext={{BarbFeatureTemp|Feature=Web messaging}}If you are a Genesys Cloud customer, we encourage you to use the new [[Draft:ATC/Current/AdminGuide/About web messaging|web messaging]] feature to replace web chat.
+|structuredtext=<br />
 {{{!}} class="wikitable"
 {{!}}+
@@ Line 96: / Line 96: @@
 {{!}}-
 {{!}}[[File:Chat offered.png{{!}}frameless{{!}}50x50px]]
-{{!}}Messaging offered
+{{!}}Chat offered
-{{!}}{{MINTYDOCSPRODUCT}} offered messaging to the visitor.
+{{!}}{{MINTYDOCSPRODUCT}} offered a chat to the visitor.
 {{!}}-
 {{!}}[[File:Chat accepted.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Messaging accepted
+{{!}}Chat accepted
-{{!}}Visitor accepted the messaging offer.
+{{!}}Visitor accepted the offer to chat.
 {{!}}-
 {{!}}[[File:Chat requested.png{{!}}frameless{{!}}50x50px]]
-{{!}}Messaging requested
+{{!}}Chat requested
-{{!}}Visitor requested messaging.
+{{!}}Visitor requested a chat.
 {{!}}-
 {{!}}[[File:Chat rejected.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Messaging rejected
+{{!}}Chat rejected
-{{!}}Visitor rejected the messaging offer.
+{{!}}Visitor rejected the offer to chat.
 {{!}}-
 {{!}}[[File:Chat timed out.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Messaging timed out
+{{!}}Chat timed out
-{{!}}Messaging offer timed out before the visitor responded.
+{{!}}Offer to chat timed out before the visitor responded.
 {{!}}-
 {{!}}[[File:Chat ignored.png{{!}}left{{!}}frameless{{!}}50x50px]]
-{{!}}Messaging ignored
+{{!}}Chat ignored
-{{!}}Visitor left the website before responding to the messaging offer.
+{{!}}Visitor left the website before responding to the chat offer.
 {{!}}}
 |Status=No