ATC/Current/AdminGuide/Customer details - Revision history

WikiSysop at 07:45, May 10, 2022

2022-05-10T07:45:27Z

Gayathri.Jaishankar.IX: Published

2022-04-26T12:45:34Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:20Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

2021-05-18T18:42:16Z

Published

Barbara.martin@genesys.com: Published

2021-02-19T18:07:19Z

Published

Barbara.martin@genesys.com: Published

2020-12-18T18:52:46Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T17:18:38Z

Published

Barbara.martin@genesys.com: Published

2020-12-17T15:39:46Z

Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

2020-11-19T12:42:48Z

Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:18Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

@@ Line 17: / Line 17: @@
 |alignment=Horizontal
 |Media=Image
-|image=CustomerDetails.png
+|image=CustomerSummary_335.png
-|structuredtext=Customer summary details include the visitor's current status and the total number of times that they viewed any of your tracked web pages during the current session. When a logged-in user logs out and continues to use the website, Predictive Engagement considers the user as a new user and creates a new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visitor journey map}} for all actions of the unauthenticated user. You can also see:
+|structuredtext=Customer summary details include the visitor's current status and the total number of times that they viewed any of your tracked web pages during the current session. When a logged-in user logs out and continues to use the website, Predictive Engagement considers the user as a new user and creates a new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visitor journey map}} for all actions of the unauthenticated user.
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details#DifferentVisit|display text=A different visit}}
+*In the journey map, click a search icon to see what the customer searched for at a specific point in the customer's journey.
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=Customer journey map}}
+*in the "Searches performed" section of the '''Predictive Engagement Customer Journey''' tab, you can view a list of all the terms that the customer searched for during the session.
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Searches_performed|display text=Searches performed}}
+|Status=No
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Segments_assigned|display text=Segments assigned}}
+}}{{Section
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Outcome_scores|display text=Outcome scores}}
+|sectionHeading=Outcome predictions
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Additional_information|display text=Additional information}}
+|anchor=OutcomePredictions
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Unknown_users|display text=Unknown users}}
+|alignment=Horizontal
 |Status=No
 }}{{Section
-|sectionHeading=View a different session
+|sectionHeading=View more cards
-|anchor=DifferentVisit
+|anchor=ViewMore
 |alignment=Horizontal
 |Media=Image
-|image=SessionDetails.png
+|image=LoadMore.png
-|structuredtext={{MINTYDOCSPRODUCT}} tracks visitor activity by session. When you view a customer summary, you see information for the current session. To see a different session, click it in the list. {{MINTYDOCSPRODUCT}} displays the {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Customer_journey_map|display text=customer journey map}}, {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Segments_assigned|display text=segments assigned}}, and {{Link-SomewhereInThisManual|topic=Outcome_scores|display text=outcome scores}} for the session that you select.
+|structuredtext=To see more cards, click '''Load More''' at the bottom of the list.
 |Status=No
 }}
 }}

@@ Line 18: / Line 18: @@
 |Media=Image
 |image=CustomerDetails.png
-|structuredtext=Customer summary details include the visitor's current status and the total number of times that they viewed any of your tracked web pages during the current session. You can also see:
+|structuredtext=Customer summary details include the visitor's current status and the total number of times that they viewed any of your tracked web pages during the current session. When a logged-in user logs out and continues to use the website, Predictive Engagement considers the user as a new user and creates a new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_journey_map|display text=visitor journey map}} for all actions of the unauthenticated user. You can also see:
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details#DifferentVisit|display text=A different visit}}

@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Customer''' > '''View''' (to see information about existing customers)
 **'''Journey '''>''' Event '''>''' View''' (to see events on the customer journey map)

@@ Line 4: / Line 4: @@
 |TocName=Customer summary
 |Context=In Live Now, learn how to see details about a visitor and their previous engagements with your company.
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud

@@ Line 17: / Line 17: @@
 |Media=Image
 |image=CustomerDetails.png
-|structuredtext=Customer summary details include the visitor's current status and the total number of times that they viewed any of your tracked web pages during the current {{GlossaryTooltip|term=session}}. You can also see:
+|structuredtext=Customer summary details include the visitor's current status and the total number of times that they viewed any of your tracked web pages during the current session. You can also see:
 *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Customer_details#DifferentVisit|display text=A different visit}}
@@ Line 33: / Line 33: @@
 |Media=Image
 |image=SessionDetails.png
-|structuredtext={{MINTYDOCSPRODUCT}} tracks visitor activity by <span>{{GlossaryTooltip|term=session}}</span>. When you view a customer summary, you see information for the current session. To see a different session, click it in the list. {{MINTYDOCSPRODUCT}} displays the {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Customer_journey_map|display text=customer journey map}}, {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Segments_assigned|display text=segments assigned}}, and {{Link-SomewhereInThisManual|topic=Outcome_scores|display text=outcome scores}} for the session that you select.
+|structuredtext={{MINTYDOCSPRODUCT}} tracks visitor activity by session. When you view a customer summary, you see information for the current session. To see a different session, click it in the list. {{MINTYDOCSPRODUCT}} displays the {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Customer_journey_map|display text=customer journey map}}, {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Segments_assigned|display text=segments assigned}}, and {{Link-SomewhereInThisManual|topic=Outcome_scores|display text=outcome scores}} for the session that you select.
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=In Live Now, learn how to see details about a user and their previous engagements with your company.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud
+|Platform=GenesysEngage-cloud, PureConnect, GenesysCloud
 |Prereq='''Prerequisites'''

ATC/Current/AdminGuide/Customer details - Revision history

WikiSysop at 07:45, May 10, 2022

Gayathri.Jaishankar.IX: Published

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Published

Barbara.martin@genesys.com: Text replacement - "https://help.mypurecloud.com/articles/altocloud-permissions-overview" to "https://help.mypurecloud.com/articles/?p=195191"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"