ATC/Current/AdminGuide/Content offers - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:51Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com at 18:47, October 9, 2021

2021-10-09T18:47:30Z

Barbara.martin@genesys.com: Published

2021-05-18T18:20:16Z

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Barbara.martin@genesys.com: Published

2021-05-18T14:12:22Z

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Barbara.martin@genesys.com: Published

2021-04-20T13:43:41Z

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Barbara.martin@genesys.com: Published

2021-04-14T14:48:45Z

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Barbara.martin@genesys.com: Published

2021-03-25T18:53:12Z

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Barbara.martin@genesys.com: Published

2021-02-19T19:37:03Z

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Barbara.martin@genesys.com: Published

2021-02-19T19:34:28Z

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Barbara.martin@genesys.com: Published

2021-02-18T18:49:15Z

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@@ Line 9: / Line 9: @@
 |Prereq='''Prerequisites'''
-*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud:]
+*[https://help.mypurecloud.com/articles/?p=195191 Configure the following permissions in Genesys Cloud CX:]
 **'''Journey '''>''' Action Map '''>''' Add ''', '''Delete''', '''Edit''', and '''View''' (to create action maps)
 **'''Journey''' > '''Action Template''' > '''Add, Delete, Edit, and View''' (to configure content offers)

@@ Line 111: / Line 111: @@
 **'''Toast (Non-modal)''' - Content offer displays in a small notification window that does not obscure other webpage content. Visitors ''can'' interact with other webpage elements onscreen.
 *'''Background Color:''' Content offer's background color.
-*'''Heading''', '''Subheading''', '''Body''', and '''CTA button:''' Style options for the heading, subheading, body, and call-to-action button. By default, the inherited font is the Google Roboto font. You can change the font or disable the Google font download. For more information, see [[Draft:WID/Current/Developer/GWCCustomize#changefont|Disable Roboto font download]].
+*'''Heading''', '''Subheading''', '''Body''', and '''CTA button:''' Style options for the heading, subheading, body, and call-to-action button. By default, the inherited font is the Google Roboto font. You can change the font or disable the Google font download. For more information, see {{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCCustomize|anchor=changefont|display text=Disable Roboto font download}}.
 *'''CTA Button color:''' Call-to-action button color.
 *'''Close Button:''' Opacity and color of the Close (X) button that appears in the top right corner of the content offer.
@@ Line 131: / Line 131: @@
 |structuredtext=You can manage content offers in the following ways:
-*[[Draft:ATC/Current/AdminGuide/Action library#EditAction|Edit]]
+* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=EditOffer|display text=Edit}}
-*[[Draft:ATC/Current/AdminGuide/Action library#ActionDuplicate|Duplicate]]
+* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionDuplicate|display text=Duplicate}}
-*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=RevertAction|display text=Revert to draft mode}}
+* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=RevertAction|display text=Revert to draft mode}}
-*[[Draft:ATC/Current/AdminGuide/Action library#ActionArchive|Archive]]
+* {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionArchive|display text=Archive}}
 |Status=No
 }}
 }}

@@ Line 19: / Line 19: @@
 |Media=Video
 |image=385526538
-|structuredtext=You create content offers in the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library}}. Specify a descriptive and meaningful name and description (for example, Spring Break Getaway Offer 2019). Define the content and design of your content offer, as described in the tables that follow.
+|structuredtext=When creating a content offer, specify a descriptive and meaningful name and description (for example, Spring Break Getaway Offer 2019). Define the content and design of your content offer, as described in the tables that follow.
 After you create and publish a content offer, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configure_content_offer_action_map|display text=configure an action map to use it}}.

@@ Line 3: / Line 3: @@
 |DisplayName=Create a content offer
 |TocName=Create a content offer
-|Context=A content offer is a type of {{MintyDocsProduct}} action that triggers on a website when a visitor's behavior or segment matches the criteria defined in an action map.
+|Context=Learn how to create a content offer for your website.
 |Dimension=ContentOffers
 |ComingSoon=No
@@ Line 21: / Line 21: @@
 |structuredtext=You create content offers in the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library}}. Specify a descriptive and meaningful name and description (for example, Spring Break Getaway Offer 2019). Define the content and design of your content offer, as described in the tables that follow.
-After you create and publish a content offer, you can {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=LinkOffer|display text=link it to an action map}}.
+After you create and publish a content offer, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Configure_content_offer_action_map|display text=configure an action map to use it}}.
 <br />
@@ Line 123: / Line 123: @@
 |alignment=Vertical
 |structuredtext=After creating the content offer, save and publish it so that it's available for an action map to use. For more information, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=Save|display text=Save an action}}.{{NoteFormat|You can't edit an action after you publish it. So, if you're not ready to publish the content offer, save it as a draft. Then, you can publish it when you're ready.|}}<br />
 |Status=No
 }}{{Section

@@ Line 128: / Line 128: @@
 |anchor=LinkOffer
 |alignment=Horizontal
-|Media=Image
+|Media=Video
-|image=LinkContentOffer.png
+|image=537869652
 |structuredtext=After you publish a content offer, link it to an action map so that your website visitors can see it. The action map defines the conditions that trigger the content offer. You can either create an action map to link the content offer to, or link it to an existing action map.

@@ Line 13: / Line 13: @@
 **'''Uploads''' > '''publicAsset''' > '''upload''' (to upload images for content offers)
 |Section={{Section
-|sectionHeading=Create a content offer
+|sectionHeading=Create content offer overview
 |anchor=CreateOffer
 |alignment=Horizontal
@@ Line 20: / Line 20: @@
 |structuredtext=You create content offers in the {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library}}. Specify a descriptive and meaningful name and description (for example, Spring Break Getaway Offer 2019). Define the content and design of your content offer, as described in the tables that follow.
-After you create a content offer, it appears on the '''Content Offer''' tab in the Action Library.
+After you create and publish a content offer, you can {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=LinkOffer|display text=link it to an action map}}.
 <br />

@@ Line 140: / Line 140: @@
 *Is the content offer action (action template) {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Content_offers|anchor=PublishOffer|display text=published}}?
-*Is the action map that uses the content offer {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Activate_inactivate|display text=active}}?
+*Is the action map that uses the content offer {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Maintain|anchor=ChangeStatus|display text=active}}?
 After you go live, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|display text=monitor your content offer's performance}}.