ATC/Current/AdminGuide/Chat offers - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:44Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:12:14Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Gayathri.jaishankar@genesys.com: Published

2021-10-26T10:31:08Z

Published

Gayathri.jaishankar@genesys.com: Published

2021-08-10T11:47:30Z

Published

Barbara.martin@genesys.com: Published

2021-05-18T14:35:20Z

Published

Barbara.martin@genesys.com: Published

2021-05-04T17:48:44Z

Published

Barbara.martin@genesys.com: Published

2021-04-14T15:04:59Z

Published

Barbara.martin@genesys.com: Published

2021-02-05T16:40:37Z

Published

Barbara.martin@genesys.com: Published

2021-02-03T19:00:45Z

Published

Barbara.martin@genesys.com: Published

2021-02-03T18:58:14Z

Published

@@ Line 9: / Line 9: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext={{NoteFormat|This article only applies to customers using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}<br />
+|structuredtext={{NoteFormat|This article only applies to customers using {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_chats|display text=web chat}}. If you are a Genesys Cloud CX customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.|}}<br />
 |Status=No
 }}{{Section

@@ Line 76: / Line 76: @@
 <br />
-|structuredtextwide={{NoteFormat|'''Genesys Engage''': Your chat window fields must include both the '''Given Name''' and '''Family Name''' fields. These correspond to the '''First Name''' and '''Last Name''' fields in Genesys Engage. Web chats without this information will fail to start.|}}
+|structuredtextwide={{NoteFormat|'''Genesys Multicloud CX''': Your chat window fields must include both the '''Given Name''' and '''Family Name''' fields. These correspond to the '''First Name''' and '''Last Name''' fields in Genesys Multicloud CX. Web chats without this information will fail to start.|}}
 |Status=No
 }}
 }}

@@ Line 24: / Line 24: @@
 |alignment=Horizontal
 |Media=Image
-|image=WebchatActionMap.png
+|image=Create Web message offer1.png
 |structuredtext=To offer a web chat on your website, configure an action map for it. The action map defines the conditions that trigger the web chat offer. For more information about creating action maps, see {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_maps}}.
 |Status=No
 }}{{Section
 |sectionHeading=Select the web chat action

@@ Line 3: / Line 3: @@
 |DisplayName=Create a web chat offer
 |TocName=Create a web chat offer
-|Context=Learn how to create a web chat offer for your website.{{BarbFeatureTemp|Feature=Web messaging}}This article applies only to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat.
+|Context=Learn how to create a web chat offer for your website.
 |Dimension=WebChat
 |ComingSoon=No
 |Platform=PureConnect, GenesysCloud, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Example: Create an action map for a web chat offer
 |anchor=Video

@@ Line 41: / Line 41: @@
 |Media=Image
 |image=Timing.png
-|structuredtext=*'''Activation time'''
+|structuredtext=Specify when to present the web chat offer and the time period during which to present it.
 **'''Immediately:''' Present the web chat offer as soon as a visitor arrives on your website.
 **'''On return to site:''' Present the web chat offer when a visitor returns to your website.

@@ Line 13: / Line 13: @@
 |Status=No
 }}{{Section
-|sectionHeading=Create an action map for the web chat offer
+|sectionHeading=Example: Create an action map for a web chat offer
 |alignment=Horizontal
 |Media=Video
 |image=384131154
 |Status=No
 }}{{Section
@@ Line 23: / Line 40: @@
 |Media=Image
 |image=Timing.png
-|structuredtext=*'''Activation time:''' When to present the web chat offer.
+|structuredtext=*'''Activation time'''
-*'''Time range:''' Time during which to present the web chat offer.{{NoteFormat|To designate when agents are available, you can {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Schedules|display text=select a schedule group}}. Genesys Predictive Engagement offers chats only when agents are available to connect with visitors who accept the chat offers.|}}
+**'''Immediately:''' Present the web chat offer as soon as a visitor arrives on your website.
 |Status=No
 }}{{Section
-|sectionHeading=Configure the chat offer
+|sectionHeading=Configure the chat offer content
 |anchor=ChatOffer
 |alignment=Horizontal
 |Media=Image
 |image=WebChatDesignGPE2920.png
-|structuredtext=*'''Offer title text:''' Text to display in the title bar of the chat.
+|structuredtext=*'''Offer title text:''' Text to display in the title bar of the chat window.
-*'''Offer text:''' Text to display to invite the visitor to chat.
+*'''Offer text:''' Text to display in the chat window to invite the visitor to chat.
 *'''Accept button caption:''' Text to display on the button that accepts the chat offer.
 *'''Decline button caption:''' Text to display on the button that declines the chat offer.
 |Status=No
 }}{{Section
-|sectionHeading=Configure the chat window
+|sectionHeading=Configure the visitor data to capture
 |anchor=ChatWindow
 |alignment=Horizontal
 |Media=Image
 |image=ChatWindow.png
-|structuredtext=Your chat window can capture essential information about your visitors. Example: Company name, email, family name, gender, given name, phone number.
+|structuredtext=Your chat window can capture essential information about your visitors. For example, company name, email, family name, gender, given name, and phone number.
 {{MintyDocsProduct}} pre-populates some items for you. However, you can change the settings as necessary.
-#'''[Type]:''' Type of information to capture.
+#'''[Type]:''' Type of data to capture.
-#'''[Label]:''' Label to display to visitors.
+#'''[Label]:''' Data label to display to visitors.
-#'''Required:''' If selected, the data is required.
+#'''Required:''' If selected, visitors are required to provide the data.
-#'''Delete icon:''' Removes the item.
+#'''Delete icon:''' Allows you to remove the data item from the chat window.
-#'''Add more:''' Allows you to add another item to capture.
+#'''Add more:''' Allows you to add another data item to the chat window.
 #'''Done:''' Saves your changes.

@@ Line 53: / Line 53: @@
 #'''Add more:''' Click to add another item to capture.
 #'''Done:''' Saves your changes.
-{{NoteFormat|'''Genesys Engage''': Your chat window fields must include both the '''Given Name''' and '''Family Name''' fields. These correspond to the '''First Name''' and '''Last Name''' fields in Genesys Engage. Web chats without this information will fail to start.|}}<br />
 |Status=No
 }}
 }}